Articles on: Walkthroughs

Cancellation refactor

Cancellation refactor

Right now during cancellation of some booking it is not possible to create a new cancellation reason.

Ventrata refactored this feature and there are different cancellation reasons listed in a drop-down menu from which the client has to choose from:

If the cancellation reason is not within the list, please use the reason "Other" as shown below and use the Cancellation Notes field to clarify more information.

Updated on: 12/08/2022

Was this article helpful?

Share your feedback


Thank you!