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How to Point Your Ventrata Web Checkout to a Custom Domain

Hosting your web checkout on a custom domain enhances brand consistency by providing a seamless experience for customers from browsing to checkout, fostering trust and recognition.

This guide focuses on redirecting your web checkout to a custom domain. If you need guidance on how to create a new web checkout, please read our article on Web Checkouts.


You already have a domain where you wish to point your Ventrata Web Checkout.
You or someone in your organisation has access to your domain settings.

In the domain settings of your custom domain, create a CNAME record pointing to

If your custom domain is a root domain (for instance,, your DNS provider may not allow you to create a CNAME. In such cases, create an A record. Please contact your Customer Success Manager to obtain the A record value.

Failing to do so before adding the custom domain in Ventrata may likely result in unnecessary delays in SSL certificate provisioning.

In your Ventrata dashboard, go to Web Checkouts > Checkouts.

Web Checkout - Checkouts

Select an existing checkout or press the + NEW CHECKOUT button to create a new one.

+ New Checkout

On the Checkout form, scroll down the form or simply search for 'ADD CUSTOM DOMAIN'.
Press the + ADD CUSTOM DOMAIN button.

+ Add Custom Domain

Enter the hostname of the checkout domain.

If you do not enter a hostname, the checkout will be hosted on the Ventrata domain ( However, if you decide to use a custom domain, make sure that the domain CNAME record points to in your DNS settings. This step must be done at the very beginning, see step 1 above. If you are unsure whether this has been done, please consult the setup with your webmaster.

Enable 'Redirect www.{hostname} to {hostname}'. When enabled, the subdomain www.{hostname} will redirect to {hostname}.com custom domain.

Check this box if the hostname you entered is the domain, not the subdomain. If the hostname is a subdomain, you do not need to redirect.

Make sure that the CNAME record in the DNS settings of your subdomain also points to This step must be done at the very beginning, see step 1 above. If you are unsure, whether this has been done please consult the setup with your webmaster.

Enter Custom Domain

Scroll down the checkout form and press the Update Checkout button, or Create Checkout if it is a new checkout, to save your settings.

Create Checkout

Updated on: 24/06/2024

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