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Pax365 Operator Backend

How to connect your products in Ventrata to operator using the Pax365 system in order to resell their products

Updated today

Pax365 is a booking and fleet management software for tour and activity operators, built by Odin Consultants, a Dublin-based technology company.

This operator connection (also referred to as backend) allows you to connect with operators using Pax365 as their booking system to resell their products through Ventrata more efficiently and automatically. The capabilities of this connection include:

  • Syncing availability and pricing from your operator's Pax365 system.

  • Posting bookings, updates, and cancellations from Ventrata to Pax365.

Configuring Operator Backend

Before You Begin:

  1. Contact your operator and request the Pax365 OCTO API Key for you to resell their products through Ventrata. They can obtain this from their Pax365 contact. This is currently a manual process requiring assistance from the Pax365 team.
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  2. In the Ventrata Dashboard, navigate to Products → Operators, and select the Pax365-powered operator for which you would like to set up the connection.

  3. In the Backend Partner section, choose Pax365 from the list of available connections and enter the OCTO API Key provided to you by your operator. Unless otherwise instructed by the operator, leave the OCTO Endpoint field with the default pre-filled value:
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  4. Click Update Operator to save the configuration.
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Mapping Products

Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the operator's Pax365 system:

  1. In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the operator's Pax365 system.
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  2. Edit the product and ensure the Operator is set to the correct operator to which this product belongs, where you have already configured the backend.

  3. Check Backend Connected for this product to use the API connection (backend). To pull availability from Pax365, ensure Backend Availability is checked; to pull pricing, check Backend Pricing. If you do not check Backend Availability and/or Backend Pricing, the product will use the availability and/or pricing configured in Ventrata, but will still post bookings to Pax365. Click Update Product to save.

  4. The product page will now display a Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from Pax365. Ensure that no fields are left empty (unmapped), and click Save Changes.
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Supported Capabilities (Detailed)

Availability

✅

When Backend Availability is enabled Ventrata will pull availability from Pax365.

This works as follows:

  • Availability Check. When a user interacts with the availability calendar in Ventrata (e.g., selects units and clicks through the dates in the dashboard, web checkout, terminal, etc.), Ventrata will make a live request to Pax365 to retrieve availability for the given dates. This is usually done in 7-day ranges or for a specific day.

  • The calendar may display cached (non-live) data from the previous time it was requested before the user interacts with the calendar.

Pricing

✅

When Backend Pricing is enabled Ventrata will pull both retail and net (wholesale) pricing from Pax365.

This works as follows:

  • Availability Check (Pricing Capability). When a user interacts with the availability calendar in Ventrata (e.g., selects units and clicks through the dates in the dashboard, web checkout, terminal, etc.), Ventrata will make a live request to Pax365 to retrieve availability along with the pricing for the given dates. This is usually done in 7-day ranges or for a specific day. Pricing will shown to the user and cached / stored in Ventrata as API generated fares.

  • Net (wholesale) pricing returned via the API from Pax365 will be recorded as cost pricing, regardless of your cost percentage settings on the operator, when using Backend Pricing.

Booking

✅

Bookings, booking changes and cancellation made in Ventrata for the Backend Connected product will be automatically sent to Pax365.

This work as follows:

  • Booking Reservation. When a product is added to the cart in Ventrata, a request will be made to reserve the availability.

  • Booking Confirmation. After the payment step, a request to confirm the booking will be made, along with any customer contact information sent at this point. Pax365 does NOT provide any voucher/ticket back to Ventrata, therfore Ventrata generated values will be used for the booking.

  • Booking Update. When a booking is changed, an API request to update the booking will be made to Pax365.

  • Booking Cancellation. When a booking is cancelled, an API request to cancel the booking will be made to Pax365.

Redemption

❌

Booking status from Pax365 (for example if booking is Redeemed) is not currently communicated back to Ventrata after booking is confirmed.

Pickups

❌

Pickups are not currently supported.

Promotions

❌

Promotions are not currently supported.

Extras

❌

Extras are not currently supported.

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Troubleshooting

Issue

Possible Solutions

Error when updating the operator to save the backend configuration.

Likely the OCTO API Key or OCTO Endpoint are incorrect. Double-check these details with your operator. If the issue persists, contact us for support.

No Backend Connected checkbox in product settings.

The likely operator selected for the product doesn't have a backend configured, check backend configuration and try again. If the issue persists, contact us for support.

The product/option/unit I want to map is not in the dropdown.

The dropdown list is pulled from Pax365 based on products/options/units operator made available to you. Double-check these details with your operator. If issue persists, contact us for support.

Partner Information

The Digital Depot (Odin)

Thomas Street West

The Digital Hub

Dublin D08 TCV4

Ireland

Partner ID af1db775-3f88-4d78-8b91-b7d69c5a252b

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