GrandCanyon.com is a destination-specialist online travel agency (OTA) covering Grand Canyon travel only, combining helicopter, airplane, rafting, Hummer, mule, hiking and motorcoach tours with lodging and trip-planning content, trading under the name since 1995. Departures run from Las Vegas, Flagstaff, Page and the South and North Rims. For operators, it brings high-intent US search traffic planning a single-destination trip, including Las Vegas visitors booking canyon tours with hotel pickup alongside South Rim lodging and Antelope Canyon or Skywalk add-ons.

Connecting GrandCanyon.com to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with GrandCanyon.com, visit grandcanyon.com.

Primary website	grandcanyon.com
Tags	Adventure & Outdoor
Destination markets	🇺🇸 US
Source markets	🌎 Global
Specialties	Grand Canyon tours and single-destination trips
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	GrandCanyon.com (using Ventrata's OCTO API)

This reseller connection lets you sell your products through GrandCanyon.com without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – GrandCanyon.com checks your live availability in Ventrata.
Pricing Sync – GrandCanyon.com gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from GrandCanyon.com are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the GrandCanyon.com Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with GrandCanyon.com for them to sell your products. To inquire about partnering with them, contact them via grandcanyon.com.
You must have GrandCanyon.com created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select GrandCanyon.com from the list of partners.
Select GrandCanyon.com Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple GrandCanyon.com connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to GrandCanyon.com

Securely share the OCTO API key shown on the connection you've created to your GrandCanyon.com contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the GrandCanyon.com team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

GrandCanyon.com can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the GrandCanyon.com Connection

Allow or disallow products: limit which destinations, products and options GrandCanyon.com can access. See how to allow or disallow products.
Rename the connection to tell several GrandCanyon.com connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the GrandCanyon.com connection works: which Ventrata OCTO API calls GrandCanyon.com makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: GrandCanyon.com pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to GrandCanyon.com, so anything you change in Ventrata reaches GrandCanyon.com the next time it checks.

Timings are typical for GrandCanyon.com and rounded, and they can change if GrandCanyon.com changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. GrandCanyon.com maps them on its side, through your account manager or GrandCanyon.com's portal. This works as follows: Get Products (`GET /products`) – when GrandCanyon.com sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – GrandCanyon.com re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on GrandCanyon.com's side – GrandCanyon.com links each Ventrata option and unit to its own listing and ticket types. Your GrandCanyon.com account manager does this for you, or you do it in GrandCanyon.com's own portal if GrandCanyon.com offers one. You only share the connection's API key. Typically with GrandCanyon.com: GrandCanyon.com reads your full product list about every 12 hours. It re-reads each product about every 8 hours. What this means for you: GrandCanyon.com can only sell what it has mapped. When you add a product, option or unit in Ventrata, GrandCanyon.com may see it on its next refresh, but it won't sell it until it's mapped. So tell your GrandCanyon.com account manager whenever you add one.
Content Sync	✅ / ❌	GrandCanyon.com can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when GrandCanyon.com adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach GrandCanyon.com on its next product refresh. Typically with GrandCanyon.com: GrandCanyon.com requests `octo/content`.
Availability Sync	✅	GrandCanyon.com checks your live availability in Ventrata. Ventrata doesn't push availability changes to GrandCanyon.com. This works as follows: Availability Check (`POST /availability`) – GrandCanyon.com sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which GrandCanyon.com needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so GrandCanyon.com can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with GrandCanyon.com: Availability Check: GrandCanyon.com checks your products throughout the day, usually starting today and covering 47 days per request, looks up to about 6 months ahead and re-checks the same product and dates about every 19 hours. Availability Calendar: GrandCanyon.com checks your products throughout the day, usually starting today and covering 31 days per request, looks up to about 6 months ahead and re-checks the same product and dates about every 15 hours. Checks are busiest between 17:00 and 23:00 UTC, which suggests most checks are live, as customers browse GrandCanyon.com. What this means for you: when you close a date, change capacity or sell out in Ventrata, GrandCanyon.com shows it after its next check. For dates it checks regularly, that's within about 19 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once GrandCanyon.com asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – GrandCanyon.com asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice GrandCanyon.com, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when GrandCanyon.com also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with GrandCanyon.com: GrandCanyon.com requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. GrandCanyon.com sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask GrandCanyon.com to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in GrandCanyon.com's portal. Otherwise it may be off, and GrandCanyon.com won't receive your Ventrata prices. 📗 TIP – If prices on GrandCanyon.com look wrong, check the GrandCanyon.com reseller's pricing in Ventrata first: that's what GrandCanyon.com reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on GrandCanyon.com. Prices on GrandCanyon.com don't include promotions you create in Ventrata. Set up any promotions with GrandCanyon.com directly.
Bookings Sync	✅	Bookings, changes and cancellations made on GrandCanyon.com are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on GrandCanyon.com, GrandCanyon.com sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, GrandCanyon.com confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. GrandCanyon.com gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, GrandCanyon.com never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on GrandCanyon.com, GrandCanyon.com cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and GrandCanyon.com has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – GrandCanyon.com changes existing bookings in place, for example a new date, time or number of people. Typically with GrandCanyon.com: GrandCanyon.com doesn't set a hold time, so the default hold time applies. A typical GrandCanyon.com booking is for about 4 people. GrandCanyon.com also checks the bookings it has made, with Get Booking (`GET /bookings/{uuid}`) about every 20 minutes, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from GrandCanyon.com to Ventrata. If you cancel, change or rebook a booking from GrandCanyon.com in Ventrata, for example in the Dashboard, GrandCanyon.com isn't notified. Contact GrandCanyon.com so the booking is cancelled or changed on their side too, or ask the customer to cancel through GrandCanyon.com.
Pickups/Dropoff Sync	❌	GrandCanyon.com doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with GrandCanyon.com how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	GrandCanyon.com doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with GrandCanyon.com how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through GrandCanyon.com. Customers can only book your main products and options on GrandCanyon.com. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to GrandCanyon.com. Ventrata doesn't notify GrandCanyon.com when a ticket is scanned or redeemed. GrandCanyon.com only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	GrandCanyon.com pass holders can't be scanned at your entrance without a booking. Customers from GrandCanyon.com need a booking made through GrandCanyon.com before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through GrandCanyon.com. Gift cards bought in Ventrata can't be used on GrandCanyon.com, and GrandCanyon.com can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the GrandCanyon.com connection

Delays: availability and prices reach GrandCanyon.com only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: GrandCanyon.com can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What GrandCanyon.com can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: GrandCanyon.com issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: GrandCanyon.com can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on GrandCanyon.com.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

GrandCanyon.com, Inc.

grandcanyon.com

Ventrata Partner ID: 2b0d2c9d-e540-4b76-a278-3c288435eed2

GrandCanyon.com: Reseller Connection