Tour Hopers is an online travel agency (OTA) for city sightseeing, aggregating hop-on hop-off bus tours, walking tours, cruises, day trips, attraction tickets, museum passes and airport transfers from multiple operators so travelers compare and book in one place, with listings in London, Paris, Vienna, Budapest, Dublin, Dubai, Hong Kong, Delhi, Sydney and US cities. For operators, it brings Indian outbound travelers, with prices shown in rupees by default, alongside British, American and Australian leisure visitors buying sightseeing before and during a city trip.

Connecting Tour Hopers to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Tour Hopers, visit tourhopers.com.

Primary website	tourhopers.com
Tags	Operator Reselling Others · Sightseeing & Hop-On Hop-Off
Destination markets	🇬🇧 UK
Source markets	🌎 Global
Specialties	Indian outbound travelers comparing city sightseeing
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Tour Hopers (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Tour Hopers without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Tour Hopers checks your live availability in Ventrata.
Pricing Sync – Tour Hopers gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Tour Hopers are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Tour Hopers Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Tour Hopers for them to sell your products. To inquire about partnering with them, contact them via tourhopers.com.
You must have Tour Hopers created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Tour Hopers from the list of partners.
Select Tour Hopers Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Tour Hopers connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Tour Hopers

Securely share the OCTO API key shown on the connection you've created with your Tour Hopers contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Tour Hopers team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Tour Hopers can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Tour Hopers Connection

Allow or disallow products: limit which destinations, products and options Tour Hopers can access. See how to allow or disallow products.
Rename the connection to tell several Tour Hopers connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Tour Hopers connection works: which Ventrata OCTO API calls Tour Hopers makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Tour Hopers pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Tour Hopers, so anything you change in Ventrata reaches Tour Hopers the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Tour Hopers maps them on its side, through your account manager or Tour Hopers's portal. This works as follows: Get Products (`GET /products`) – when Tour Hopers sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Tour Hopers re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Tour Hopers's side – Tour Hopers links each Ventrata option and unit to its own listing and ticket types. Your Tour Hopers account manager does this for you, or you do it in Tour Hopers's own portal if Tour Hopers offers one. You only share the connection's API key. What this means for you: Tour Hopers can only sell what it has mapped. When you add a product, option or unit in Ventrata, Tour Hopers may see it on its next refresh, but it won't sell it until it's mapped. So tell your Tour Hopers account manager whenever you add one.
Content Sync	❌	Tour Hopers doesn't read your product content from Ventrata. Tour Hopers uses the descriptions, images and other content set up on its own side, so update your content with Tour Hopers directly.
Availability Sync	✅	Tour Hopers checks your live availability in Ventrata. Ventrata doesn't push availability changes to Tour Hopers. This works as follows: Availability Check (`POST /availability`) – Tour Hopers sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Tour Hopers needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Tour Hopers can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Tour Hopers shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Tour Hopers asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Tour Hopers asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Tour Hopers, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Tour Hopers also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Tour Hopers to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Tour Hopers's portal. Otherwise it may be off, and Tour Hopers won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Tour Hopers. Prices on Tour Hopers don't include promotions you create in Ventrata. Set up any promotions with Tour Hopers directly.
Bookings Sync	✅	Bookings and cancellations made on Tour Hopers are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Tour Hopers, Tour Hopers sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Tour Hopers confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Tour Hopers gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Tour Hopers never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Tour Hopers, Tour Hopers cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Tour Hopers has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Tour Hopers change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Tour Hopers to Ventrata. If you cancel, change or rebook a booking from Tour Hopers in Ventrata, for example in the Dashboard, Tour Hopers isn't notified. Contact Tour Hopers so the booking is cancelled or changed on their side too, or ask the customer to cancel through Tour Hopers.
Pickups/Dropoff Sync	❌	Tour Hopers doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Tour Hopers how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Tour Hopers doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Tour Hopers how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Tour Hopers. Customers can only book your main products and options on Tour Hopers. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Tour Hopers. Ventrata doesn't notify Tour Hopers when a ticket is scanned or redeemed. Tour Hopers only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Tour Hopers pass holders can't be scanned at your entrance without a booking. Customers from Tour Hopers need a booking made through Tour Hopers before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Tour Hopers. Gift cards bought in Ventrata can't be used on Tour Hopers, and Tour Hopers can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Tour Hopers connection

Delays: availability and prices reach Tour Hopers only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Tour Hopers can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Tour Hopers can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Tour Hopers issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Tour Hopers can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Tour Hopers.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Tour Hopers

tourhopers.com

Ventrata Partner ID: d772c195-b6aa-4930-b24f-7b1259f457e4

Tour Hopers: Reseller Connection