Kaboodle is a UK event ticketing platform, part of Weezevent, used by festivals, venues and promoters including Drumsheds, Roundhouse, Boomtown and Victorious Festival. It offers advanced and self-service ticketing with upsells, payment plans and native resale, plus access control, cashless payments across more than 600 events a year, staff accreditation and CRM tools, and runs a consumer marketplace for discovering events.
Connecting Kaboodle to Ventrata lets you resell products from operators that use Kaboodle as their booking system. Ventrata reads their live availability from Kaboodle, and every booking you take is created directly in the operator's Kaboodle account.
To learn more about Kaboodle, visit kaboodle.com.
📒 NOTE
This connection is coming soon. It's in development. If you'd like to use it, contact our Technical Support or your Ventrata Customer Success Manager.
Primary website | |
Tags | Booking / Ticketing System |
Connection features | Availability Sync · Bookings Sync |
Developed by | Ventrata (using Weezevent OCTO API) |
This operator connection (also called a backend) lets you resell products from operators that use Kaboodle as their primary booking system, with every booking created directly in Kaboodle. Features of this connection include:
Availability Sync – live availability comes from the operator's Kaboodle account.
Bookings Sync – bookings, updates and cancellations post from Ventrata to Kaboodle, and Kaboodle issues the tickets or vouchers.
Creating the Kaboodle Connection
🔐 Required Role Permissions: See Operators, Modify Operators, See Products, Modify Products
Before you begin:
You must have a commercial agreement with the operator for their rates and terms.
You must have the OCTO API Key for the operator. See the steps below.
You must recreate the operator's products in Ventrata. See how to create products. The connection syncs availability, pricing and bookings, but doesn't create products in Ventrata.
Step 1: Configure the Operator in Ventrata
Ask the operator for the OCTO API Key for your account.
In the Ventrata Dashboard, go to Products → Operators and open the operator. If they don't exist yet, create them as an operator first.
In the Backend Partner section, select Kaboodle and enter the OCTO API Key.
Press Update Operator.
📒 NOTE – Each OCTO API Key connects you to one operator. Set up each Kaboodle operator separately.
Step 2: Connect Each Product
Open the operator's product in Products → Products and edit it. Check that Operator is set to this operator.
Tick Backend Connected. Tick Backend Availability to use availability from Kaboodle.
Press Update Product.
Mapping Products to Kaboodle
‼️ IMPORTANT
Mapping tells Ventrata which Kaboodle product, option and units to check availability for and book. If a backend-connected product isn't mapped correctly, its bookings fail. A red highlight across the product row shows an incorrectly mapped product.
In the Ventrata Dashboard, go to Products → Products and open the product.
Open the Mappings tab. It appears once the product is set to Backend Connected.
For each Ventrata option and unit, select the matching Kaboodle product, option and units from the dropdowns, which Ventrata loads from Kaboodle. Don't leave any field empty.
Press Save Changes.
📗 TIP
Make a test booking after mapping, and ask the operator to confirm it arrived in their Kaboodle account.
Managing the Kaboodle Connection
Update the mapping when the operator changes products, options or units in Kaboodle.
Replace the key on the operator if Kaboodle or the operator issues a new one.
Switch Backend Availability or Backend Pricing off on a product to use Ventrata's own availability or prices instead. Bookings still post to Kaboodle.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Kaboodle connection works. Here the direction is the opposite of a reseller connection: Ventrata calls Kaboodle, using Weezevent OCTO API. For each feature, it explains which calls Ventrata makes, when, and what that means for you.
In short: Ventrata asks Kaboodle for availability whenever someone looks at a backend-connected product, and creates every booking in the operator's Kaboodle account. Kaboodle doesn't send changes back to Ventrata.
Timings are typical for Kaboodle and rounded, and they can change.
Product Mapping | ✅ |
You map each Ventrata product, option and unit to the operator's Kaboodle product in the Ventrata Dashboard. This works as follows:
What this means for you: if something is missing from the dropdown, the operator hasn't made it available to you in Kaboodle. Ask them to. |
Content Sync | ❌ |
Ventrata doesn't import product content from Kaboodle. Ventrata doesn't import product content from Kaboodle. You create and describe the products in Ventrata yourself. |
Availability Sync | ✅ |
With Backend Availability on, Ventrata checks the operator's live availability in Kaboodle. This works as follows:
What this means for you: customers book against the operator's live Kaboodle availability, so you can't oversell a slot the operator has already sold elsewhere. |
Pricing Sync | ❌ |
Ventrata doesn't read prices from Kaboodle. Ventrata doesn't read prices from Kaboodle. Products use the prices you set in Ventrata, and bookings still post to Kaboodle. |
Promotions Sync | ❌ |
Promotions aren't sent to Kaboodle. Promotions aren't sent to Kaboodle. Your Ventrata promotions still apply to the price your customer pays in Ventrata. |
Bookings Sync | ✅ |
Bookings made in Ventrata for a backend-connected product are created in the operator's Kaboodle account. This works as follows:
‼️ IMPORTANT – Bookings sync one way, from Ventrata to Kaboodle. If the operator changes or cancels a booking in Kaboodle, Ventrata isn't notified. Ask the operator to tell you about any changes they make. |
Pickups/Dropoff Sync | ❌ |
Pickup and drop-off details aren't passed to Kaboodle. Pickup and drop-off details aren't passed to Kaboodle. Share them with the operator another way if a product needs them. |
Custom Questions Sync | ❌ |
Answers to your booking questions aren't passed to Kaboodle. Answers to your booking questions aren't passed to Kaboodle. Share them with the operator another way if they need them. |
Extras Sync | ❌ |
Extras and add-ons aren't booked in Kaboodle. Extras and add-ons aren't booked in Kaboodle. Only the main product, option and units are. |
Redemption Sync | ❌ |
Redemptions and other status changes in Kaboodle aren't sent back to Ventrata after a booking is confirmed. Redemptions and other status changes in Kaboodle aren't sent back to Ventrata after a booking is confirmed. |
Pass Walkup Scanning Sync | ❌ |
Pass walk-up scanning isn't available with Kaboodle. Pass walk-up scanning isn't available with Kaboodle. |
Gift Card Sync | ❌ |
Ventrata gift cards aren't passed to Kaboodle. Ventrata gift cards aren't passed to Kaboodle. Gift card payments stay in Ventrata. |
✅ supported · ❌ not supported
Good to know: limits and details of the Kaboodle connection
Good to know: limits and details of the Kaboodle connection
Live availability: availability comes from Kaboodle as people browse.
One-way bookings: changes the operator makes in Kaboodle don't reach Ventrata.
FAQs
I get an error when I save the operator's backend configuration.
I get an error when I save the operator's backend configuration.
The OCTO API Key or endpoint is most likely incorrect. Check them with your operator. If the issue persists, contact our Technical Support.
There's no Backend Connected box in the product settings.
There's no Backend Connected box in the product settings.
The operator set on the product most likely doesn't have a backend configured. Check the operator's Backend Partner settings and try again. If the issue persists, contact our Technical Support.
The product, option or unit I want to map isn't in the dropdown.
The product, option or unit I want to map isn't in the dropdown.
The dropdowns list what the operator has made available to you in Kaboodle. Ask the operator. If the issue persists, contact our Technical Support.
Bookings fail for a backend-connected product.
Bookings fail for a backend-connected product.
Check the product's mapping first: every option and unit must be mapped. Then check that the slot is still available in Kaboodle. If the issue persists, contact our Technical Support.
📚 More about Ventrata connections
Partner Information
Kaboodle
Ventrata Partner ID: 01a1687a-d065-7ca3-b260-289df08afb86