Rezometry is a tour operator software platform based in Florida, built for multi-day tour operators, destination management companies and wholesalers running FIT, group, package, coach and scheduled-departure programs. It covers bookings, itineraries, supplier contracts, payments, customer records and reporting for small and mid-size inbound and outbound operators, with a booking engine and client portal.
Connecting Rezometry to Ventrata lets you resell products from operators that use Rezometry as their booking system. Ventrata reads their live availability from Rezometry, and every booking you take is created directly in the operator's Rezometry account.
To learn more about Rezometry, visit rezometry.com.
📒 NOTE
Looking for Rezometry to resell your products instead? See Rezometry: Reseller Connection.
Primary website | |
Tags | Booking / Ticketing System |
Connection features | Availability Sync · Bookings Sync |
Developed by | Ventrata (using Viator Supplier API) |
This operator connection (also called a backend) lets you resell products from operators that use Rezometry as their primary booking system, with every booking created directly in Rezometry. Features of this connection include:
Availability Sync – live availability comes from the operator's Rezometry account.
Bookings Sync – bookings post from Ventrata to Rezometry, and Rezometry issues the tickets or vouchers.
Rezometry's external API used for this connection is a custom API that does not follow the OCTO API standard, which may limit certain functionality and capabilities.
Creating the Rezometry Connection
🔐 Required Role Permissions: See Operators, Modify Operators, See Products, Modify Products
Before you begin:
You must have a commercial agreement with the operator for their rates and terms.
You must have the API key for the operator. See the steps below.
You must recreate the operator's products in Ventrata. See how to create products. The connection syncs availability, pricing and bookings, but doesn't create products in Ventrata.
Step 1: Configure the Operator in Ventrata
Ask the operator for the API key for your account.
In the Ventrata Dashboard, go to Products → Operators and open the operator. If they don't exist yet, create them as an operator first.
In the Backend Partner section, select Rezometry and enter the API key.
Press Update Operator.
Step 2: Connect Each Product
Open the operator's product in Products → Products and edit it. Check that Operator is set to this operator.
Tick Backend Connected. Tick Backend Availability to use availability from Rezometry.
Press Update Product.
Mapping Products to Rezometry
‼️ IMPORTANT
Mapping tells Ventrata which Rezometry product, option and units to check availability for and book. If a backend-connected product isn't mapped correctly, its bookings fail. A red highlight across the product row shows an incorrectly mapped product.
In the Ventrata Dashboard, go to Products → Products and open the product.
Open the Mappings tab. It appears once the product is set to Backend Connected.
For each Ventrata option and unit, select the matching Rezometry product, option and units from the dropdowns, which Ventrata loads from Rezometry. Don't leave any field empty.
Press Save Changes.
📗 TIP
Make a test booking after mapping, and ask the operator to confirm it arrived in their Rezometry account.
Managing the Rezometry Connection
Update the mapping when the operator changes products, options or units in Rezometry.
Replace the key on the operator if Rezometry or the operator issues a new one.
Switch Backend Availability or Backend Pricing off on a product to use Ventrata's own availability or prices instead. Bookings still post to Rezometry.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Rezometry connection works. Here the direction is the opposite of a reseller connection: Ventrata calls Rezometry, using Viator Supplier API. For each feature, it explains which calls Ventrata makes, when, and what that means for you.
In short: Ventrata asks Rezometry for availability whenever someone looks at a backend-connected product, and creates every booking in the operator's Rezometry account. Rezometry doesn't send changes back to Ventrata.
Timings are typical for Rezometry and rounded, and they can change.
Product Mapping | ✅ |
You map each Ventrata product, option and unit to the operator's Rezometry product in the Ventrata Dashboard. This works as follows:
What this means for you: if something is missing from the dropdown, the operator hasn't made it available to you in Rezometry. Ask them to. |
Content Sync | ❌ |
Ventrata doesn't import product content from Rezometry. Ventrata doesn't import product content from Rezometry. You create and describe the products in Ventrata yourself. |
Availability Sync | ✅ |
With Backend Availability on, Ventrata checks the operator's live availability in Rezometry. This works as follows:
What this means for you: customers book against the operator's live Rezometry availability, so you can't oversell a slot the operator has already sold elsewhere. |
Pricing Sync | ❌ |
Ventrata doesn't read prices from Rezometry. Ventrata doesn't read prices from Rezometry. Products use the prices you set in Ventrata, and bookings still post to Rezometry. |
Promotions Sync | ❌ |
Promotions aren't sent to Rezometry. Promotions aren't sent to Rezometry. Your Ventrata promotions still apply to the price your customer pays in Ventrata. |
Bookings Sync | ✅ |
Bookings made in Ventrata for a backend-connected product are created in the operator's Rezometry account. This works as follows:
‼️ IMPORTANT – Bookings sync one way, from Ventrata to Rezometry. If the operator changes or cancels a booking in Rezometry, Ventrata isn't notified. Ask the operator to tell you about any changes they make. |
Pickups/Dropoff Sync | ❌ |
Pickup and drop-off details aren't passed to Rezometry. Pickup and drop-off details aren't passed to Rezometry. Share them with the operator another way if a product needs them. |
Custom Questions Sync | ❌ |
Answers to your booking questions aren't passed to Rezometry. Answers to your booking questions aren't passed to Rezometry. Share them with the operator another way if they need them. |
Extras Sync | ❌ |
Extras and add-ons aren't booked in Rezometry. Extras and add-ons aren't booked in Rezometry. Only the main product, option and units are. |
Redemption Sync | ❌ |
Redemptions and other status changes in Rezometry aren't sent back to Ventrata after a booking is confirmed. Redemptions and other status changes in Rezometry aren't sent back to Ventrata after a booking is confirmed. |
Pass Walkup Scanning Sync | ❌ |
Pass walk-up scanning isn't available with Rezometry. Pass walk-up scanning isn't available with Rezometry. |
Gift Card Sync | ❌ |
Ventrata gift cards aren't passed to Rezometry. Ventrata gift cards aren't passed to Rezometry. Gift card payments stay in Ventrata. |
✅ supported · ❌ not supported
Good to know: limits and details of the Rezometry connection
Good to know: limits and details of the Rezometry connection
Live availability: availability comes from Rezometry as people browse.
One-way bookings: changes the operator makes in Rezometry don't reach Ventrata.
Custom API: Rezometry's API isn't OCTO, so some features may be limited compared with OCTO backends.
FAQs
I get an error when I save the operator's backend configuration.
I get an error when I save the operator's backend configuration.
The API key or endpoint is most likely incorrect. Check them with your operator. If the issue persists, contact our Technical Support.
There's no Backend Connected box in the product settings.
There's no Backend Connected box in the product settings.
The operator set on the product most likely doesn't have a backend configured. Check the operator's Backend Partner settings and try again. If the issue persists, contact our Technical Support.
The product, option or unit I want to map isn't in the dropdown.
The product, option or unit I want to map isn't in the dropdown.
The dropdowns list what the operator has made available to you in Rezometry. Ask the operator. If the issue persists, contact our Technical Support.
Bookings fail for a backend-connected product.
Bookings fail for a backend-connected product.
Check the product's mapping first: every option and unit must be mapped. Then check that the slot is still available in Rezometry. If the issue persists, contact our Technical Support.
Useful Resources
📚 More about Ventrata connections
Partner Information
Rezometry Inc.
Ventrata Partner ID: 6ef0a31f-5ebf-4c5a-b93b-4c133362fd4f