MoEngage is an agentic customer engagement platform, using AI agents for segmentation, personalisation, campaign build and cross-channel messaging across app, web and email. More than 1,350 consumer brands use it, including travel, hospitality, retail, media and financial services companies running repeat-purchase and re-engagement programmes. The MoEngage connection is powered by Flourish.
Connecting MoEngage to Ventrata delivers your bookings, changes and cancellations with customer details to MoEngage.
To learn more about MoEngage, visit moengage.com.
Primary website | |
Tags | CRM |
Developed by | MoEngage (using Ventrata's OCTO API) |
This app connection links your Ventrata account with MoEngage so your guests can be segmented and messaged across channels before and after their visit. Features of this connection include:
Reads your bookings – with customer details, including changes and cancellations.
Segments your guests – using booking data for targeted campaigns.
Messages guests across channels – app, web and email, before and after their visit.
‼️ IMPORTANT
MoEngage will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the MoEngage Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an agreement with MoEngage to use their services.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select MoEngage from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple MoEngage connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what MoEngage can access.
Sharing Access with MoEngage
Securely share the OCTO API key shown on the connection you've created with your MoEngage contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the MoEngage Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options MoEngage can access. See how to allow or disallow products.
Rename the connection to tell several MoEngage connections apart.
Connection Features Detailed
This section is for anyone who wants to know exactly how the MoEngage connection works: what MoEngage does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads products and availability | ✅ |
Reads the products enabled on the connection. MoEngage reads the products and availability you enable on the connection.
What this means for you: Limit what it sees with allow/disallow settings. |
Reads bookings | ✅ |
Retrieves your bookings, updates and cancellations. MoEngage reads bookings for the products enabled on the connection. It also sees changes and cancellations to those bookings.
What this means for you: Bookings you take in Ventrata reach the partner without re-keying. |
✅ supported
FAQs
MoEngage can't see some of my products.
MoEngage can't see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.
📚 More about Ventrata connections
Partner Information
MoEngage, Inc.
580 California St, Suite 1200, San Francisco, CA 94104, United States
Ventrata Partner ID: 84749445-db61-4ee7-a1ca-19d8eb515cf2