Elevate DMC is the destination management brand of Elevate World, a UAE-based travel group working across the Gulf, the Indian Ocean and Southeast Asia, with more than 100 connected destinations. It builds bespoke itineraries, shore excursions and incentive programs, selling to overseas tour operators through its Go Elevate B2B platform, and reports more than a million tourists a year. For operators, it brings trade demand only: inbound tour operators and cruise lines packaging UAE and regional attractions for international leisure groups, incentive travelers and shore excursion passengers, with long-lead bookings.

Connecting Elevate DMC to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Elevate DMC, visit elevateworld.com.

Primary website	elevateworld.com
Tags	Receptive & Inbound Operator
Destination markets	🇦🇪 UAE
Source markets	🌎 Global
Specialties	Shore excursions and incentive groups via overseas tour operators
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Elevate DMC (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Elevate DMC without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Elevate DMC checks your live availability in Ventrata.
Pricing Sync – Elevate DMC gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Elevate DMC are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Elevate DMC Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Elevate DMC for them to sell your products. To inquire about partnering with them, contact them via elevateworld.com.
You must have Elevate DMC created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Elevate DMC from the list of partners.
Select Elevate DMC Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Elevate DMC connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Elevate DMC

Securely share the OCTO API key shown on the connection you've created with your Elevate DMC contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Elevate DMC team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Elevate DMC can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Elevate DMC Connection

Allow or disallow products: limit which destinations, products and options Elevate DMC can access. See how to allow or disallow products.
Rename the connection to tell several Elevate DMC connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Elevate DMC connection works: which Ventrata OCTO API calls Elevate DMC makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Elevate DMC pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Elevate DMC, so anything you change in Ventrata reaches Elevate DMC the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Elevate DMC maps them on its side, through your account manager or Elevate DMC's portal. This works as follows: Get Products (`GET /products`) – when Elevate DMC sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Elevate DMC re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Elevate DMC's side – Elevate DMC links each Ventrata option and unit to its own listing and ticket types. Your Elevate DMC account manager does this for you, or you do it in Elevate DMC's own portal if Elevate DMC offers one. You only share the connection's API key. What this means for you: Elevate DMC can only sell what it has mapped. When you add a product, option or unit in Ventrata, Elevate DMC may see it on its next refresh, but it won't sell it until it's mapped. So tell your Elevate DMC account manager whenever you add one.
Content Sync	❌	Elevate DMC doesn't read your product content from Ventrata. Elevate DMC uses the descriptions, images and other content set up on its own side, so update your content with Elevate DMC directly.
Availability Sync	✅	Elevate DMC checks your live availability in Ventrata. Ventrata doesn't push availability changes to Elevate DMC. This works as follows: Availability Check (`POST /availability`) – Elevate DMC sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Elevate DMC needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Elevate DMC can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Elevate DMC shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Elevate DMC asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Elevate DMC asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Elevate DMC, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Elevate DMC also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Elevate DMC to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Elevate DMC's portal. Otherwise it may be off, and Elevate DMC won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Elevate DMC. Prices on Elevate DMC don't include promotions you create in Ventrata. Set up any promotions with Elevate DMC directly.
Bookings Sync	✅	Bookings and cancellations made on Elevate DMC are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Elevate DMC, Elevate DMC sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Elevate DMC confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Elevate DMC gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Elevate DMC never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Elevate DMC, Elevate DMC cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Elevate DMC has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Elevate DMC change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Elevate DMC to Ventrata. If you cancel, change or rebook a booking from Elevate DMC in Ventrata, for example in the Dashboard, Elevate DMC isn't notified. Contact Elevate DMC so the booking is cancelled or changed on their side too, or ask the customer to cancel through Elevate DMC.
Pickups/Dropoff Sync	❌	Elevate DMC doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Elevate DMC how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Elevate DMC doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Elevate DMC how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Elevate DMC. Customers can only book your main products and options on Elevate DMC. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Elevate DMC. Ventrata doesn't notify Elevate DMC when a ticket is scanned or redeemed. Elevate DMC only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Elevate DMC pass holders can't be scanned at your entrance without a booking. Customers from Elevate DMC need a booking made through Elevate DMC before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Elevate DMC. Gift cards bought in Ventrata can't be used on Elevate DMC, and Elevate DMC can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Elevate DMC connection

Delays: availability and prices reach Elevate DMC only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Elevate DMC can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Elevate DMC can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Elevate DMC issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Elevate DMC can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Elevate DMC.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Elevate DMC

Elevate Tourism Hub, Al Khayat Avenue, Al Quoz, Warehouse 10, PO Box 114456, Dubai

United Arab Emirates

elevateworld.com

Ventrata Partner ID: d639d7aa-f373-4fd3-9d34-812c870af37b

Elevate DMC: Reseller Connection