Trengo is a Netherlands-based customer engagement platform that pulls WhatsApp, email, live chat, voice, SMS and social messages into one shared team inbox. It also offers AI agents that resolve routine inquiries in multiple languages and an AI voice agent for calls. It sells into travel and hospitality, including hotels and tour operators, and leisure businesses such as theme parks and vacation rentals.
Connecting Trengo to Ventrata brings guest and booking data, such as names, travel details and reservation status, into Trengo so support agents get instant context without switching platforms.
To learn more about Trengo, visit trengo.com.
Primary website | |
Tags | Communications |
Developed by | Trengo (using Ventrata's OCTO API) |
This app connection links your Ventrata account with Trengo so its agents see each guest's booking beside their conversation. Features of this connection include:
Reads your products and destinations – so it knows what you sell.
Reads availability, pricing and promotions – current at the time it asks.
Reads complete booking records – including guest details, status, pricing and pickup details.
Triggers messages from bookings – automated messaging based on real-time booking activity.
‼️ IMPORTANT
This connection gives Trengo access to personally identifiable customer data. It's essential that your use of Trengo and this integration, particularly the access and processing of sensitive customer data, is explicitly addressed in your privacy policy, data protection agreements and any other relevant compliance documentation.
‼️ IMPORTANT
Trengo will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the Trengo Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an active Trengo account. To get started, contact them through trengo.com/getdemo.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Trengo from the list of partners.
If you plan to have more than one Trengo connection, for example different Trengo accounts for different brands or destinations, enter a custom connection Name.
Optionally allow or disallow products or destinations on the connection to restrict what Trengo can access.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Trengo connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what Trengo can access.
Sharing Access with Trengo
Open your Trengo connection under Connections > Connections. The connection page shows the OCTO API key and the list of products available to Trengo with their IDs. Securely share the API key with your Trengo account manager and ask them to connect your products to "Ventrata OCTO".
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the Trengo Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Trengo can access. See how to allow or disallow products.
Rename the connection to tell several Trengo connections apart.
Getting your products connected
After you create the connection, open it under Connections > Connections. The connection page displays the API Key and a list of products available to Trengo with their IDs.
Contact your Trengo account manager, requesting to have your products connected to "Ventrata OCTO", and securely share the API key with them.
Using more than one Trengo account
Enter a custom connection Name if you plan to have multiple Trengo connections, for example when connecting different Trengo accounts for your various brands or destinations.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Trengo connection works: what Trengo does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads products and destinations | ✅ |
Gets your products and destinations. Trengo retrieves product and destination information.
This works as follows:
Typically with Trengo: it does this from time to time. |
Checks availability | ✅ |
Trengo checks availability for the products enabled on the connection. This works as follows:
Typically with Trengo: it does this from time to time. |
Reads availability, pricing and promotions | ✅ |
Gets current availability, pricing and promotions. Trengo accesses current availability, pricing and promotions.
This works as follows:
Typically with Trengo: it does this from time to time. |
Reads bookings | ✅ |
Gets complete booking records with guest data. Records include personally identifiable customer data, booking status, pricing and pickup details, and more. Trengo uses the data to give agents context and to trigger automated messages.
This works as follows:
Typically with Trengo: it does this from time to time.
What this means for you: Guest personal data is shared with Trengo, so check your privacy policy. |
Creates and changes bookings | ❌ |
Trengo doesn't create or change bookings in Ventrata. Trengo doesn't make bookings through this connection. Bookings come from your other sales channels. |
✅ supported · ❌ not supported
FAQs
Trengo cannot see some of my products.
Trengo cannot see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact Ventrata Technical Support.
📚 More about Ventrata connections
Partner Information
Trengo B.V.
Burgemeester Reigerstraat 89, 3581 KP Utrecht, Netherlands (Dutch Chamber of Commerce Registration Number: 72043687)
Ventrata Partner ID: 982710bb-9f15-449b-8a16-6dd3839d69a9