This connection is currently in development and available only to select Ventrata accounts participating in early testing. Full launch is expected by August 2025. Interested in early access? Get in touch with our team to join the testing group.
Trengo is an omnichannel communication platform that brings together messages from email, chat, WhatsApp, social media, and more into one streamlined inbox. Integrated with Ventrata, it automatically pulls in guest and booking data—such as names, travel details, and reservation status—giving support agents instant context without switching platforms. This enables faster, more personalized responses and allows for automated messaging triggered by real-time booking activity.
This connection grants Trengo API-based access to your Ventrata dashboard, enabling it to:
Retrieve product and destination information,
Access current availability, pricing, and promotions,
Complete booking records, including personally identifiable customer data, booking status, pricing, pickup details, and more.
It’s essential that your use of Trengo and this integration, particularly the access and processing of sensitive customer data, is explicitly addressed in your privacy policy, data protection agreements, and any other relevant compliance documentation.
Create Connection
Prerequisites:
Active Trengo Account
If you have not yet, sign up with Thengo through https://trengo.com/getdemo. Their team will be in touch to guide you through the setup process.
Create Connection in Ventrata
In the Ventrata dashboard, go to Connections → Connections.
Connections
Click Partner Gallery, select Trengo from the list of partners, and click + New Connection
‼️ Note: This connection is currently in development and available only to select Ventrata accounts participating in early testing. Full launch is expected by August 2025. Interested in early access? Get in touch with our team to join the testing group.
(Optional) Enter a custom connection 'Name' if you plan to have multiple Trengo connections, e.g., connecting with different Trengo accounts for your various brands, destinations, etc.
(Optional) Whitelist/blacklist products or destinations on the connection level. This can be used to restrict what Trengo can access,
Click the Create Octo Connection button to save your settings.
Create Octo Connection
Manual Mapping via API Key
In Ventrata Dashboard, go to Connections → Connections.
Connections
Then, select your Trengo connection from the list.
Connections List
The connection page will display the API Key and a list of products available to the Trengo with their IDs.
Contact your Trengo account manager, requesting to have your products connected to “Ventrata OCTO”. In your request, send them your API Key
Partner Information
Trengo B.V.
Burgemeester Reigerstraat 89,
3581 KP Utrecht,
Netherlands
Dutch Chamber of Commerce Registration Number: 72043687
Ventrata Partner ID 982710bb-9f15-449b-8a16-6dd3839d69a9