Carrani Tours is a Rome-based destination management company (DMC) trading since 1925, selling Italy to tour operators and travel agencies worldwide as well as to individual and group travelers. It covers nine Italian regions with group departures, luxury independent packages, private touring, shore excursions, transfers and its I Love Rome open bus. For operators, it brings international trade demand, tour operators and agencies packaging Italian itineraries for their clients, more than 110,000 travelers in 2024, with group and long-lead bookings alongside premium independent travelers. Carrani Tours uses Palisis TourCMS as their connectivity provider.

Connecting Carrani Tours to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. Carrani Tours runs on Palisis TourCMS, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Carrani Tours, visit carrani.com.

Primary website	carrani.com
Tags	Receptive & Inbound Operator · Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Italian group departures, private touring and shore excursions
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Palisis TourCMS (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Carrani Tours without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Carrani Tours checks your live availability in Ventrata.
Pricing Sync – Carrani Tours gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Carrani Tours are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Carrani Tours Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Carrani Tours for them to sell your products. To inquire about partnering with them, contact them via carrani.com.
You must have Carrani Tours created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Carrani Tours (powered by Palisis TourCMS) from the list of partners.
Select Carrani Tours Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Carrani Tours connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Carrani Tours

Securely share the OCTO API key shown on the connection you've created with your Carrani Tours contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Carrani Tours team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Carrani Tours can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Carrani Tours Connection

Allow or disallow products: limit which destinations, products and options Carrani Tours can access. See how to allow or disallow products.
Rename the connection to tell several Carrani Tours connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Carrani Tours connection works: which Ventrata OCTO API calls Carrani Tours makes (through Palisis TourCMS's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Carrani Tours pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Carrani Tours, so anything you change in Ventrata reaches Carrani Tours the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Carrani Tours maps them on its side, through your account manager or Carrani Tours's portal. This works as follows: Get Products (`GET /products`) – when Carrani Tours sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Carrani Tours re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Carrani Tours's side – Carrani Tours links each Ventrata option and unit to its own listing and ticket types. Your Carrani Tours account manager does this for you, or you do it in Carrani Tours's own portal if Carrani Tours offers one. You only share the connection's API key. What this means for you: Carrani Tours can only sell what it has mapped. When you add a product, option or unit in Ventrata, Carrani Tours may see it on its next refresh, but it won't sell it until it's mapped. So tell your Carrani Tours account manager whenever you add one.
Content Sync	❌	Carrani Tours doesn't read your product content from Ventrata. Carrani Tours uses the descriptions, images and other content set up on its own side, so update your content with Carrani Tours directly.
Availability Sync	✅	Carrani Tours checks your live availability in Ventrata. Ventrata doesn't push availability changes to Carrani Tours. This works as follows: Availability Check (`POST /availability`) – Carrani Tours sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Carrani Tours needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Carrani Tours can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Carrani Tours shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Carrani Tours asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Carrani Tours asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Carrani Tours, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Carrani Tours also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Carrani Tours to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Carrani Tours's portal. Otherwise it may be off, and Carrani Tours won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Carrani Tours. Prices on Carrani Tours don't include promotions you create in Ventrata. Set up any promotions with Carrani Tours directly.
Bookings Sync	✅	Bookings and cancellations made on Carrani Tours are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Carrani Tours, Carrani Tours sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Carrani Tours confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Carrani Tours gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Carrani Tours never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Carrani Tours, Carrani Tours cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Carrani Tours has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Carrani Tours change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Carrani Tours to Ventrata. If you cancel, change or rebook a booking from Carrani Tours in Ventrata, for example in the Dashboard, Carrani Tours isn't notified. Contact Carrani Tours so the booking is cancelled or changed on their side too, or ask the customer to cancel through Carrani Tours.
Pickups/Dropoff Sync	❌	Carrani Tours doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Carrani Tours how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Carrani Tours doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Carrani Tours how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Carrani Tours. Customers can only book your main products and options on Carrani Tours. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Carrani Tours. Ventrata doesn't notify Carrani Tours when a ticket is scanned or redeemed. Carrani Tours only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Carrani Tours pass holders can't be scanned at your entrance without a booking. Customers from Carrani Tours need a booking made through Carrani Tours before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Carrani Tours. Gift cards bought in Ventrata can't be used on Carrani Tours, and Carrani Tours can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Carrani Tours connection

Delays: availability and prices reach Carrani Tours only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Carrani Tours can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Carrani Tours can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Carrani Tours issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Carrani Tours can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Carrani Tours.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Carrani Tours S.r.l.

Via Ignazio Pettinengo 72, 00159 Roma (RM)

Italy

carrani.com

Ventrata Partner ID: 1d0857ee-e887-4e07-aa8a-2b879b76bc56

Palisis AG

Florastrasse 18a, 8610 Uster

Switzerland

palisis.com

Ventrata Partner ID: f4765bbb-2453-4404-8124-7ffb8f498e8e

Carrani Tours: Reseller Connection