City Tour Worldwide is Grupo Julià's sightseeing brand, operating hop-on hop-off tourist buses and trains with more than 250 vehicles across three continents. Buses run in Madrid, Barcelona, Rome, London, Mexico City and Marrakech, with tourist trains in Granada and San Sebastián, and its own online travel agency sells themed culinary, cultural and outdoor tours alongside them. For operators, it brings bus passengers and online customers in those cities adding tours and attractions to their sightseeing day, with over 40 onboard partner discounts steering riders to local product. City Tour Worldwide uses Palisis TourCMS as their connectivity provider.

Connecting City Tour Worldwide to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. City Tour Worldwide runs on Palisis TourCMS, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with City Tour Worldwide, visit city-tour.com.

📒 NOTE

This connection is available only to specific client accounts. If you're interested in using it, contact our Technical Support or your Ventrata Customer Success Manager.

Primary website	city-tour.com
Tags	Operator Reselling Others · Sightseeing & Hop-On Hop-Off
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Hop-on hop-off bus and tourist train sightseeing
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Palisis TourCMS (using Ventrata's OCTO API)

This reseller connection lets you sell your products through City Tour Worldwide without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – City Tour Worldwide checks your live availability in Ventrata.
Pricing Sync – City Tour Worldwide gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from City Tour Worldwide are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the City Tour Worldwide Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with City Tour Worldwide for them to sell your products. To inquire about partnering with them, contact them via city-tour.com.
You must have City Tour Worldwide created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select City Tour Worldwide (powered by Palisis TourCMS) from the list of partners.
Select City Tour Worldwide Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple City Tour Worldwide connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to City Tour Worldwide

Securely share the OCTO API key shown on the connection you've created with your City Tour Worldwide contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the City Tour Worldwide team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

City Tour Worldwide can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the City Tour Worldwide Connection

Allow or disallow products: limit which destinations, products and options City Tour Worldwide can access. See how to allow or disallow products.
Rename the connection to tell several City Tour Worldwide connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the City Tour Worldwide connection works: which Ventrata OCTO API calls City Tour Worldwide makes (through Palisis TourCMS's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: City Tour Worldwide pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to City Tour Worldwide, so anything you change in Ventrata reaches City Tour Worldwide the next time it checks.

Timings are typical for City Tour Worldwide and rounded, and they can change if City Tour Worldwide changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. City Tour Worldwide maps them on its side, through your account manager or City Tour Worldwide's portal. This works as follows: Get Products (`GET /products`) – when City Tour Worldwide sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – City Tour Worldwide re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on City Tour Worldwide's side – City Tour Worldwide links each Ventrata option and unit to its own listing and ticket types. Your City Tour Worldwide account manager does this for you, or you do it in City Tour Worldwide's own portal if City Tour Worldwide offers one. You only share the connection's API key. Typically with City Tour Worldwide: It re-reads each product about every 8 hours. What this means for you: City Tour Worldwide can only sell what it has mapped. When you add a product, option or unit in Ventrata, City Tour Worldwide may see it on its next refresh, but it won't sell it until it's mapped. So tell your City Tour Worldwide account manager whenever you add one.
Content Sync	❌	City Tour Worldwide doesn't read your product content from Ventrata. City Tour Worldwide uses the descriptions, images and other content set up on its own side, so update your content with City Tour Worldwide directly.
Availability Sync	✅	City Tour Worldwide checks your live availability in Ventrata. Ventrata doesn't push availability changes to City Tour Worldwide. This works as follows: Availability Check (`POST /availability`) – City Tour Worldwide sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which City Tour Worldwide needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so City Tour Worldwide can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with City Tour Worldwide: Availability Check: City Tour Worldwide checks each product about every 3 hours, usually starting 45 days ahead and covering 30 days per request and looks up to about 10 months ahead. What this means for you: when you close a date, change capacity or sell out in Ventrata, City Tour Worldwide shows it after its next check. For dates it checks regularly, that's within about 3 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once City Tour Worldwide asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – City Tour Worldwide asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice City Tour Worldwide, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when City Tour Worldwide also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with City Tour Worldwide: City Tour Worldwide requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. City Tour Worldwide doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on City Tour Worldwide. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask City Tour Worldwide to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in City Tour Worldwide's portal. Otherwise it may be off, and City Tour Worldwide won't receive your Ventrata prices. 📗 TIP – If prices on City Tour Worldwide look wrong, check the City Tour Worldwide reseller's pricing in Ventrata first: that's what City Tour Worldwide reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on City Tour Worldwide. Prices on City Tour Worldwide don't include promotions you create in Ventrata. Set up any promotions with City Tour Worldwide directly.
Bookings Sync	✅	Bookings and cancellations made on City Tour Worldwide are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on City Tour Worldwide, City Tour Worldwide sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, City Tour Worldwide confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. City Tour Worldwide gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, City Tour Worldwide never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on City Tour Worldwide, City Tour Worldwide cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and City Tour Worldwide has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets City Tour Worldwide change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from City Tour Worldwide to Ventrata. If you cancel, change or rebook a booking from City Tour Worldwide in Ventrata, for example in the Dashboard, City Tour Worldwide isn't notified. Contact City Tour Worldwide so the booking is cancelled or changed on their side too, or ask the customer to cancel through City Tour Worldwide.
Pickups/Dropoff Sync	❌	City Tour Worldwide doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with City Tour Worldwide how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	City Tour Worldwide doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with City Tour Worldwide how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through City Tour Worldwide. Customers can only book your main products and options on City Tour Worldwide. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to City Tour Worldwide. Ventrata doesn't notify City Tour Worldwide when a ticket is scanned or redeemed. City Tour Worldwide only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	City Tour Worldwide pass holders can't be scanned at your entrance without a booking. Customers from City Tour Worldwide need a booking made through City Tour Worldwide before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through City Tour Worldwide. Gift cards bought in Ventrata can't be used on City Tour Worldwide, and City Tour Worldwide can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the City Tour Worldwide connection

Delays: availability and prices reach City Tour Worldwide only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: City Tour Worldwide can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What City Tour Worldwide can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: City Tour Worldwide issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: City Tour Worldwide can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on City Tour Worldwide.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Julià Travel, S.L.U.

Calle Pablo Iglesias 84, 08908 L'Hospitalet de Llobregat, Barcelona

Spain

city-tour.com

Ventrata Partner ID: 2335aa39-ca10-4d01-8a84-4a9edc4159e6

Palisis AG

Florastrasse 18a, 8610 Uster

Switzerland

palisis.com

Ventrata Partner ID: f4765bbb-2453-4404-8124-7ffb8f498e8e

City Tour Worldwide: Reseller Connection