Southern Cross Traveltech is a Sydney-based inbound tour operator and destination management company (DMC) for Asian source markets, running a booking platform for independent travelers with Australian hotels and more than a thousand local tours and activities. For operators, it brings Chinese-speaking and wider Asian travelers to Australia, booked by agents and wholesalers as group and series allocations as well as instant-confirmation independent bookings.

Connecting Southern Cross Traveltech to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Southern Cross Traveltech, visit sctt.net.cn.

Primary website	sctt.net.cn
Tags	Receptive & Inbound Operator
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Asian groups and travelers visiting Australia
Connection features	Availability Sync · Bookings Sync
Developed by	Southern Cross Traveltech (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Southern Cross Traveltech without managing availability and bookings by hand. Features of this connection include:

Availability Sync – Southern Cross Traveltech checks your live availability in Ventrata.
Bookings Sync – bookings, updates and cancellations from Southern Cross Traveltech are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Southern Cross Traveltech Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Southern Cross Traveltech for them to sell your products. To inquire about partnering with them, contact them via sctt.net.cn.
You must have Southern Cross Traveltech created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Southern Cross Traveltech from the list of partners.
Select Southern Cross Traveltech Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Southern Cross Traveltech connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Southern Cross Traveltech

Securely share the OCTO API key shown on the connection you've created with your Southern Cross Traveltech contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Southern Cross Traveltech team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Southern Cross Traveltech can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Southern Cross Traveltech Connection

Allow or disallow products: limit which destinations, products and options Southern Cross Traveltech can access. See how to allow or disallow products.
Rename the connection to tell several Southern Cross Traveltech connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Southern Cross Traveltech connection works: which Ventrata OCTO API calls Southern Cross Traveltech makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Southern Cross Traveltech pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Southern Cross Traveltech, so anything you change in Ventrata reaches Southern Cross Traveltech the next time it checks.

Timings are typical for Southern Cross Traveltech and rounded, and they can change if Southern Cross Traveltech changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Southern Cross Traveltech maps them on its side, through your account manager or Southern Cross Traveltech's portal. This works as follows: Get Products (`GET /products`) – when Southern Cross Traveltech sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Southern Cross Traveltech re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Southern Cross Traveltech's side – Southern Cross Traveltech links each Ventrata option and unit to its own listing and ticket types. Your Southern Cross Traveltech account manager does this for you, or you do it in Southern Cross Traveltech's own portal if Southern Cross Traveltech offers one. You only share the connection's API key. Typically with Southern Cross Traveltech: It re-reads each product about every hour. What this means for you: Southern Cross Traveltech can only sell what it has mapped. When you add a product, option or unit in Ventrata, Southern Cross Traveltech may see it on its next refresh, but it won't sell it until it's mapped. So tell your Southern Cross Traveltech account manager whenever you add one.
Content Sync	❌	Southern Cross Traveltech doesn't read your product content from Ventrata. Southern Cross Traveltech uses the descriptions, images and other content set up on its own side, so update your content with Southern Cross Traveltech directly.
Availability Sync	✅	Southern Cross Traveltech checks your live availability in Ventrata. Ventrata doesn't push availability changes to Southern Cross Traveltech. This works as follows: Availability Check (`POST /availability`) – Southern Cross Traveltech sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Southern Cross Traveltech needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Southern Cross Traveltech can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Southern Cross Traveltech: Availability Check: Southern Cross Traveltech checks your products throughout the day, usually starting about 3 months ahead and covering about 2 months per request, looks up to about 7 months ahead and re-checks the same product and dates about every 4 hours. Checks are spread through the day with no strong peak, which suggests a mix of scheduled syncs and live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, Southern Cross Traveltech shows it after its next check. For dates it checks regularly, that's within about 4 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with every availability check, once Southern Cross Traveltech asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Southern Cross Traveltech asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Southern Cross Traveltech, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Southern Cross Traveltech also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Southern Cross Traveltech: Southern Cross Traveltech requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Southern Cross Traveltech doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Southern Cross Traveltech. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Southern Cross Traveltech to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Southern Cross Traveltech's portal. Otherwise it may be off, and Southern Cross Traveltech won't receive your Ventrata prices. 📗 TIP – If prices on Southern Cross Traveltech look wrong, check the Southern Cross Traveltech reseller's pricing in Ventrata first: that's what Southern Cross Traveltech reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Southern Cross Traveltech. Prices on Southern Cross Traveltech don't include promotions you create in Ventrata. Set up any promotions with Southern Cross Traveltech directly.
Bookings Sync	✅	Bookings and cancellations made on Southern Cross Traveltech are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Southern Cross Traveltech, Southern Cross Traveltech sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Southern Cross Traveltech confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Southern Cross Traveltech gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Southern Cross Traveltech never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Southern Cross Traveltech, Southern Cross Traveltech cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Southern Cross Traveltech has to contact you. Change: Southern Cross Traveltech doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Southern Cross Traveltech: Southern Cross Traveltech doesn't set a hold time, so the default hold time applies. A typical Southern Cross Traveltech booking is for about 2 people. ‼️ IMPORTANT – Bookings sync one way, from Southern Cross Traveltech to Ventrata. If you cancel, change or rebook a booking from Southern Cross Traveltech in Ventrata, for example in the Dashboard, Southern Cross Traveltech isn't notified. Contact Southern Cross Traveltech so the booking is cancelled or changed on their side too, or ask the customer to cancel through Southern Cross Traveltech.
Pickups/Dropoff Sync	❌	Southern Cross Traveltech doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Southern Cross Traveltech how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Southern Cross Traveltech doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Southern Cross Traveltech how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Southern Cross Traveltech. Customers can only book your main products and options on Southern Cross Traveltech. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Southern Cross Traveltech. Ventrata doesn't notify Southern Cross Traveltech when a ticket is scanned or redeemed. Southern Cross Traveltech only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Southern Cross Traveltech pass holders can't be scanned at your entrance without a booking. Customers from Southern Cross Traveltech need a booking made through Southern Cross Traveltech before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Southern Cross Traveltech. Gift cards bought in Ventrata can't be used on Southern Cross Traveltech, and Southern Cross Traveltech can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Southern Cross Traveltech connection

Delays: availability and prices reach Southern Cross Traveltech only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Southern Cross Traveltech can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Southern Cross Traveltech can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Southern Cross Traveltech issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Southern Cross Traveltech can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Southern Cross Traveltech.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Southern Cross Traveltech Pty Ltd

sctt.net.cn

Ventrata Partner ID: dceaef24-ffe4-4a84-be8a-74b35636c797

Southern Cross Traveltech: Reseller Connection