Lemon Tours is a Majorcan-owned travel agency trading since 1986, selling guided excursions, boat trips, adventure activities, shows and airport transfers across Mallorca, with a programmed portfolio alongside bespoke private itineraries for trade partners. For operators, it brings holidaymakers already on the island, independent visitors and corporate groups from Spain and international markets booking in destination, with carbon-neutral tours part of the offer.

Connecting Lemon Tours to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Lemon Tours, visit lemon.tours.

Primary website	lemon.tours
Tags	Travel Agent
Destination markets	🌎 Global
Source markets	🇪🇸 Spain
Specialties	Mallorca excursions, boat trips and transfers for holidaymakers
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	Lemon Tours (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Lemon Tours without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Lemon Tours checks your live availability in Ventrata.
Pricing Sync – Lemon Tours gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Lemon Tours are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Lemon Tours Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Lemon Tours for them to sell your products. To inquire about partnering with them, contact them via lemon.tours.
You must have Lemon Tours created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Lemon Tours from the list of partners.
Select Lemon Tours Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Lemon Tours connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Lemon Tours

Securely share the OCTO API key shown on the connection you've created with your Lemon Tours contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Lemon Tours team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Lemon Tours can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Lemon Tours Connection

Allow or disallow products: limit which destinations, products and options Lemon Tours can access. See how to allow or disallow products.
Rename the connection to tell several Lemon Tours connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Lemon Tours connection works: which Ventrata OCTO API calls Lemon Tours makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Lemon Tours pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Lemon Tours, so anything you change in Ventrata reaches Lemon Tours the next time it checks.

Timings are typical for Lemon Tours and rounded, and they can change if Lemon Tours changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Lemon Tours maps them on its side, through your account manager or Lemon Tours's portal. This works as follows: Get Products (`GET /products`) – when Lemon Tours sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Lemon Tours re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Lemon Tours's side – Lemon Tours links each Ventrata option and unit to its own listing and ticket types. Your Lemon Tours account manager does this for you, or you do it in Lemon Tours's own portal if Lemon Tours offers one. You only share the connection's API key. What this means for you: Lemon Tours can only sell what it has mapped. When you add a product, option or unit in Ventrata, Lemon Tours may see it on its next refresh, but it won't sell it until it's mapped. So tell your Lemon Tours account manager whenever you add one.
Content Sync	❌	Lemon Tours doesn't read your product content from Ventrata. Lemon Tours uses the descriptions, images and other content set up on its own side, so update your content with Lemon Tours directly.
Availability Sync	✅	Lemon Tours checks your live availability in Ventrata. Ventrata doesn't push availability changes to Lemon Tours. This works as follows: Availability Check (`POST /availability`) – Lemon Tours sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Lemon Tours needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Lemon Tours can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Lemon Tours: Availability Check: Lemon Tours checks your products around the clock, usually starting today and covering a single day per request, looks up to about 8 months ahead and re-checks the same product and dates about every 10 minutes. Checks are spread evenly around the clock, which points to a scheduled background sync rather than live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, Lemon Tours shows it after its next check. For dates it checks regularly, that's within about 10 minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Lemon Tours asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Lemon Tours asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Lemon Tours, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Lemon Tours also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Lemon Tours: Lemon Tours requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Lemon Tours doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Lemon Tours. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Lemon Tours to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Lemon Tours's portal. Otherwise it may be off, and Lemon Tours won't receive your Ventrata prices. 📗 TIP – If prices on Lemon Tours look wrong, check the Lemon Tours reseller's pricing in Ventrata first: that's what Lemon Tours reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Lemon Tours. Prices on Lemon Tours don't include promotions you create in Ventrata. Set up any promotions with Lemon Tours directly.
Bookings Sync	✅	Bookings and cancellations made on Lemon Tours are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Lemon Tours, Lemon Tours sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Lemon Tours confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Lemon Tours gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Lemon Tours never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Lemon Tours, Lemon Tours cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Lemon Tours has to contact you. Change: Lemon Tours doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Lemon Tours: Lemon Tours holds places for about 15 minutes while the customer pays (`expirationMinutes`). A typical Lemon Tours booking is for about 2 people. ‼️ IMPORTANT – Bookings sync one way, from Lemon Tours to Ventrata. If you cancel, change or rebook a booking from Lemon Tours in Ventrata, for example in the Dashboard, Lemon Tours isn't notified. Contact Lemon Tours so the booking is cancelled or changed on their side too, or ask the customer to cancel through Lemon Tours.
Pickups/Dropoff Sync	❌	Lemon Tours doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Lemon Tours how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Lemon Tours doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Lemon Tours how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Lemon Tours. Customers can only book your main products and options on Lemon Tours. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Lemon Tours. Ventrata doesn't notify Lemon Tours when a ticket is scanned or redeemed. Lemon Tours only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Lemon Tours pass holders can't be scanned at your entrance without a booking. Customers from Lemon Tours need a booking made through Lemon Tours before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Lemon Tours. Gift cards bought in Ventrata can't be used on Lemon Tours, and Lemon Tours can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Lemon Tours connection

Delays: availability and prices reach Lemon Tours only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Lemon Tours can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Lemon Tours can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Lemon Tours issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Lemon Tours can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Lemon Tours.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

WORLD SPRY SERVICES, S.L.

C/ Son Thomas 7º B 1º, Local A-4 y A-5

07180 Calvià, Baleares, Spain

lemon.tours

Ventrata Partner ID: c32d701b-0fdf-4802-95c8-c76a7450ef67

Lemon Tours: Reseller Connection