Wherewolf is a digital waiver and guest management platform with offices in Queenstown, New Zealand and Denver, Colorado. It serves adventure operators, attractions, family entertainment centers and activity venues. Guests complete their waiver online before they arrive, which speeds up check-in and shortens queues, and you collect contact details and preferences from every guest in the party to use for email and SMS follow-up.
Connecting Wherewolf to Ventrata sends bookings, changes and cancellations to Wherewolf, so every guest in a booking receives a digital waiver before arrival.
To learn more about Wherewolf, visit getwherewolf.com.
Primary website | |
Tags | Waivers |
Developed by | Wherewolf (using Ventrata's OCTO API) |
This app connection links your Ventrata account with Wherewolf so every guest in a booking can sign a digital waiver before they arrive. Features of this connection include:
Sends pre-arrival waiver links – to guests, with waiver questions pre-filled from their booking details.
Keeps waivers in sync with your bookings – including changes and cancellations.
Records signed waiver status – and guest details on the booking in Ventrata after check-in.
‼️ IMPORTANT
Wherewolf will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the Wherewolf Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an agreement with Wherewolf to use their services.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Wherewolf from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Wherewolf connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what Wherewolf can access.
Sharing Access with Wherewolf
Securely share the OCTO API key shown on the connection you've created with your Wherewolf contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the Wherewolf Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Wherewolf can access. See how to allow or disallow products.
Rename the connection to tell several Wherewolf connections apart.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Wherewolf connection works: what Wherewolf does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads bookings | ✅ |
Gets bookings, changes and cancellations. Waivers stay in sync with your bookings, including changes and cancellations.
This works as follows:
Typically with Wherewolf: it does this throughout the day. |
Writes back to the booking | ✅ / ❌ |
Records guest details and signed waiver status on the booking after check-in. Wherewolf doesn't always use this. The data is recorded on the booking in Ventrata.
What this means for you: You can see waiver status on the booking. |
Sends waivers | ✅ |
Sends pre-arrival waiver links with answers pre-filled. Waiver questions are pre-filled from booking details so guests can sign before they arrive.
What this means for you: Guests sign before arrival, which speeds up check-in. |
✅ supported · ✅ / ❌ limited
FAQs
Wherewolf can't see some of my products.
Wherewolf can't see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.
📚 More about Ventrata connections
Partner Information
WHEREWOLF LIMITED
405a Beach Road, Whangamata 3620, New Zealand
Ventrata Partner ID: 019f6cd2-1928-786c-a8f3-f4a87f4ca6c8