Abbey Group is a Dublin-headquartered destination management company (DMC) founded in 1978, selling Ireland and the UK exclusively to the worldwide travel trade from offices in Dublin, Edinburgh and London, trading as Abbey The Destination Experts, Moloney & Kelly and Abbey Conferences. For operators, it brings trade demand only: group, conference and tailor-made itineraries for over 1,500 trade partners in 60 countries, around 126,000 visitors a year, booked long-lead. Abbey Group uses Tourplan as their connectivity provider.

Connecting Abbey Group to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically. Abbey Group runs on Tourplan, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Abbey Group, visit abbeygroupdmc.com.

Primary website	abbeygroupdmc.com
Tags	Receptive & Inbound Operator · Multi-day & Packaged Tours
Destination markets	🇮🇪 Ireland · 🇬🇧 UK
Source markets	🌎 Global
Specialties	Ireland and UK programs exclusively for the travel trade
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Tourplan (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Abbey Group without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Abbey Group checks your live availability in Ventrata.
Pricing Sync – Abbey Group gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Abbey Group are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Abbey Group Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Abbey Group for them to sell your products. To inquire about partnering with them, contact them via abbeygroupdmc.com. To start one, contact them at abbeydestinationexperts.com/contact-us and select Supplier / partner / agent registration.
You must have Abbey Group created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Abbey Group (powered by Tourplan) from the list of partners.
Select Abbey Group Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Abbey Group connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Abbey Group

Securely share the OCTO API key shown on the connection you've created with your Abbey Group contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Abbey Group team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Abbey Group can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Abbey Group Connection

Allow or disallow products: limit which destinations, products and options Abbey Group can access. See how to allow or disallow products.
Rename the connection to tell several Abbey Group connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Abbey Group connection works: which Ventrata OCTO API calls Abbey Group makes (through Tourplan's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Abbey Group pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Abbey Group, so anything you change in Ventrata reaches Abbey Group the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Abbey Group maps them on its side, through your account manager or Abbey Group's portal. This works as follows: Get Products (`GET /products`) – when Abbey Group sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Abbey Group re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Abbey Group's side – Abbey Group links each Ventrata option and unit to its own listing and ticket types. Your Abbey Group account manager does this for you, or you do it in Abbey Group's own portal if Abbey Group offers one. You only share the connection's API key. What this means for you: Abbey Group can only sell what it has mapped. When you add a product, option or unit in Ventrata, Abbey Group may see it on its next refresh, but it won't sell it until it's mapped. So tell your Abbey Group account manager whenever you add one.
Content Sync	❌	Abbey Group doesn't read your product content from Ventrata. Abbey Group uses the descriptions, images and other content set up on its own side, so update your content with Abbey Group directly.
Availability Sync	✅	Abbey Group checks your live availability in Ventrata. Ventrata doesn't push availability changes to Abbey Group. This works as follows: Availability Check (`POST /availability`) – Abbey Group sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Abbey Group needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Abbey Group can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Abbey Group shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Abbey Group asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Abbey Group asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Abbey Group, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Abbey Group also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Abbey Group to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Abbey Group's portal. Otherwise it may be off, and Abbey Group won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Abbey Group. Prices on Abbey Group don't include promotions you create in Ventrata. Set up any promotions with Abbey Group directly.
Bookings Sync	✅	Bookings and cancellations made on Abbey Group are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Abbey Group, Abbey Group sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Abbey Group confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Abbey Group gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Abbey Group never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Abbey Group, Abbey Group cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Abbey Group has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Abbey Group change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Abbey Group to Ventrata. If you cancel, change or rebook a booking from Abbey Group in Ventrata, for example in the Dashboard, Abbey Group isn't notified. Contact Abbey Group so the booking is cancelled or changed on their side too, or ask the customer to cancel through Abbey Group.
Pickups/Dropoff Sync	❌	Abbey Group doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Abbey Group how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Abbey Group doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Abbey Group how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Abbey Group. Customers can only book your main products and options on Abbey Group. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Abbey Group. Ventrata doesn't notify Abbey Group when a ticket is scanned or redeemed. Abbey Group only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Abbey Group pass holders can't be scanned at your entrance without a booking. Customers from Abbey Group need a booking made through Abbey Group before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Abbey Group. Gift cards bought in Ventrata can't be used on Abbey Group, and Abbey Group can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Abbey Group connection

Delays: availability and prices reach Abbey Group only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Abbey Group can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Abbey Group can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Abbey Group issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Abbey Group can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Abbey Group.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Abbey Group

abbeygroupdmc.com

Ventrata Partner ID: 019ffa2a-fcf8-74e0-ad1c-43cb151b7b43

Tourplan Holdings Limited

PKF Goldsmith Fox, Level 1, 100 Moorhouse Avenue, Christchurch 8011

New Zealand

tourplan.com

Ventrata Partner ID: d184d498-db4d-465e-bdab-8986661e3129

Abbey Group: Reseller Connection