Bayou Swamp Tours is a New Orleans booking office for southeast Louisiana experiences, selling across a curated group of local operators and Coast Guard certified captains without running a fleet of its own. For operators, it brings New Orleans visitors buying airboat and covered-boat swamp tours on Honey Island and nearby bayous, alligator tours, ghost and cemetery tours and city sightseeing, from single seats to large groups.

Connecting Bayou Swamp Tours to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Bayou Swamp Tours, visit www.bayouswamptours.com.

Primary website	www.bayouswamptours.com
Tags	Operator Reselling Others
Destination markets	🇺🇸 US
Source markets	🌎 Global
Specialties	Airboat and swamp tours near New Orleans
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Bayou Swamp Tours (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Bayou Swamp Tours without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Bayou Swamp Tours checks your live availability in Ventrata.
Pricing Sync – Bayou Swamp Tours gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Bayou Swamp Tours are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Bayou Swamp Tours Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Bayou Swamp Tours for them to sell your products. To inquire about partnering with them, contact them via www.bayouswamptours.com.
You must have Bayou Swamp Tours created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Bayou Swamp Tours from the list of partners.
Select Bayou Swamp Tours Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Bayou Swamp Tours connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Bayou Swamp Tours

Securely share the OCTO API key shown on the connection you've created with your Bayou Swamp Tours contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Bayou Swamp Tours team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Bayou Swamp Tours can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Bayou Swamp Tours Connection

Allow or disallow products: limit which destinations, products and options Bayou Swamp Tours can access. See how to allow or disallow products.
Rename the connection to tell several Bayou Swamp Tours connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Bayou Swamp Tours connection works: which Ventrata OCTO API calls Bayou Swamp Tours makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Bayou Swamp Tours pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Bayou Swamp Tours, so anything you change in Ventrata reaches Bayou Swamp Tours the next time it checks.

Timings are typical for Bayou Swamp Tours and rounded, and they can change if Bayou Swamp Tours changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Bayou Swamp Tours maps them on its side, through your account manager or Bayou Swamp Tours's portal. This works as follows: Get Products (`GET /products`) – when Bayou Swamp Tours sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Bayou Swamp Tours re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Bayou Swamp Tours's side – Bayou Swamp Tours links each Ventrata option and unit to its own listing and ticket types. Your Bayou Swamp Tours account manager does this for you, or you do it in Bayou Swamp Tours's own portal if Bayou Swamp Tours offers one. You only share the connection's API key. Typically with Bayou Swamp Tours: Bayou Swamp Tours reads your full product list about every hour. What this means for you: Bayou Swamp Tours can only sell what it has mapped. When you add a product, option or unit in Ventrata, Bayou Swamp Tours may see it on its next refresh, but it won't sell it until it's mapped. So tell your Bayou Swamp Tours account manager whenever you add one.
Content Sync	✅ / ❌	Bayou Swamp Tours can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when Bayou Swamp Tours adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach Bayou Swamp Tours on its next product refresh. Typically with Bayou Swamp Tours: Bayou Swamp Tours requests `octo/content`.
Availability Sync	✅	Bayou Swamp Tours checks your live availability in Ventrata. Ventrata doesn't push availability changes to Bayou Swamp Tours. This works as follows: Availability Check (`POST /availability`) – Bayou Swamp Tours sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Bayou Swamp Tours needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Bayou Swamp Tours can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Bayou Swamp Tours: Availability Check: Bayou Swamp Tours checks your products throughout the day, usually starting 6 days ahead and covering a single day per request, looks up to 26 days ahead and re-checks the same product and dates about every 30 minutes. Checks are busiest between 19:00 and 01:00 UTC, which suggests most checks are live, as customers browse Bayou Swamp Tours. What this means for you: when you close a date, change capacity or sell out in Ventrata, Bayou Swamp Tours shows it after its next check. For dates it checks regularly, that's within about 30 minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Bayou Swamp Tours asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Bayou Swamp Tours asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Bayou Swamp Tours, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Bayou Swamp Tours also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Bayou Swamp Tours: Bayou Swamp Tours requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Bayou Swamp Tours doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Bayou Swamp Tours. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Bayou Swamp Tours to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Bayou Swamp Tours's portal. Otherwise it may be off, and Bayou Swamp Tours won't receive your Ventrata prices. 📗 TIP – If prices on Bayou Swamp Tours look wrong, check the Bayou Swamp Tours reseller's pricing in Ventrata first: that's what Bayou Swamp Tours reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Bayou Swamp Tours. Prices on Bayou Swamp Tours don't include promotions you create in Ventrata. Set up any promotions with Bayou Swamp Tours directly.
Bookings Sync	✅	Bookings and cancellations made on Bayou Swamp Tours are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Bayou Swamp Tours, Bayou Swamp Tours sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Bayou Swamp Tours confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Bayou Swamp Tours gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Bayou Swamp Tours never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Bayou Swamp Tours, Bayou Swamp Tours cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Bayou Swamp Tours has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Bayou Swamp Tours change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. Typically with Bayou Swamp Tours: Bayou Swamp Tours also checks the bookings it has made, with List Bookings (`GET /bookings`) about every hour, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from Bayou Swamp Tours to Ventrata. If you cancel, change or rebook a booking from Bayou Swamp Tours in Ventrata, for example in the Dashboard, Bayou Swamp Tours isn't notified. Contact Bayou Swamp Tours so the booking is cancelled or changed on their side too, or ask the customer to cancel through Bayou Swamp Tours.
Pickups/Dropoff Sync	❌	Bayou Swamp Tours doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Bayou Swamp Tours how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Bayou Swamp Tours doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Bayou Swamp Tours how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Bayou Swamp Tours. Customers can only book your main products and options on Bayou Swamp Tours. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Bayou Swamp Tours. Ventrata doesn't notify Bayou Swamp Tours when a ticket is scanned or redeemed. Bayou Swamp Tours only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Bayou Swamp Tours pass holders can't be scanned at your entrance without a booking. Customers from Bayou Swamp Tours need a booking made through Bayou Swamp Tours before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Bayou Swamp Tours. Gift cards bought in Ventrata can't be used on Bayou Swamp Tours, and Bayou Swamp Tours can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Bayou Swamp Tours connection

Delays: availability and prices reach Bayou Swamp Tours only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Bayou Swamp Tours can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Bayou Swamp Tours can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Bayou Swamp Tours issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Bayou Swamp Tours can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Bayou Swamp Tours.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Bayou Swamp Tours LLC

201 St Charles Ave

New Orleans, LA, United States

bayouswamptours.com

Ventrata Partner ID: 01a0c461-20d8-7e8f-b6b3-67cd5c093e60

Bayou Swamp Tours: Reseller Connection