frej.ai is an EU-hosted, GDPR-compliant AI customer-support chatbot for tour, activity and attraction operators, built by Norse AI Solutions in Stockholm, Sweden. It answers website visitors' questions around the clock from the company's own knowledge base, in almost any language, with add-ons for live web search, human handoff and API integrations.
Connecting frej.ai to Ventrata gives the chatbot your product, availability and pricing data and your bookings, so it can answer guests with live information.
To learn more about frej.ai, visit frej.ai.
Primary website | |
Tags | Communications |
Developed by | frej.ai (using Ventrata's OCTO API) |
This app connection links your Ventrata account with frej.ai so it can answer your guests' questions on your website with live information. Features of this connection include:
Reads your products and availability – so answers match what you actually offer.
Reads your pricing – so guests get current prices.
Reads your bookings – including updates and cancellations.
‼️ IMPORTANT
frej.ai will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the frej.ai Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an agreement with frej.ai to use their services.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select frej.ai from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple frej.ai connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what frej.ai can access.
Sharing Access with frej.ai
Securely share the OCTO API key shown on the connection you've created with your frej.ai contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the frej.ai Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options frej.ai can access. See how to allow or disallow products.
Rename the connection to tell several frej.ai connections apart.
Connection Features Detailed
This section is for anyone who wants to know exactly how the frej.ai connection works: what frej.ai does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads products and availability | ✅ |
Reads the products enabled on the connection. frej.ai reads the products and availability you enable on the connection.
What this means for you: Limit what it sees with allow/disallow settings. |
Reads pricing | ✅ |
Reads your product pricing. frej.ai reads pricing data for the products enabled on the connection.
What this means for you: Guests get live prices from the chatbot. |
Reads bookings | ✅ |
Retrieves your bookings, updates and cancellations. frej.ai reads bookings for the products enabled on the connection. It also sees changes and cancellations to those bookings.
What this means for you: Bookings you take in Ventrata reach the partner without re-keying. |
✅ supported
FAQs
frej.ai can't see some of my products.
frej.ai can't see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.
📚 More about Ventrata connections
Partner Information
Norse AI Solutions AB
Lidingö, Sweden
Ventrata Partner ID: 01a16875-9a86-7637-aeeb-d3f842861791