National Park Express is a Las Vegas tour and shuttle operator of 25 years, running motorcoach day trips and overnight packages to the Grand Canyon, Zion, Bryce Canyon, Antelope Canyon, Hoover Dam, Valley of Fire and Death Valley. Its parent company CHD has served over three million customers. For operators, it brings international visitors staying in Las Vegas who add a canyon or national park excursion to a city trip, reached with marketing in ten languages, plus group and private-tour buyers.

Connecting National Park Express to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with National Park Express, visit nationalparkexpress.com.

Primary website	nationalparkexpress.com
Tags	Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Las Vegas visitors adding national park day trips
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	National Park Express (using Ventrata's OCTO API)

This reseller connection lets you sell your products through National Park Express without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – National Park Express checks your live availability in Ventrata.
Pricing Sync – National Park Express gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from National Park Express are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the National Park Express Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with National Park Express for them to sell your products. To inquire about partnering with them, contact them via nationalparkexpress.com.
You must have National Park Express created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select National Park Express from the list of partners.
Select National Park Express Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple National Park Express connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to National Park Express

Securely share the OCTO API key shown on the connection you've created with your National Park Express contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the National Park Express team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

National Park Express can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the National Park Express Connection

Allow or disallow products: limit which destinations, products and options National Park Express can access. See how to allow or disallow products.
Rename the connection to tell several National Park Express connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the National Park Express connection works: which Ventrata OCTO API calls National Park Express makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: National Park Express pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to National Park Express, so anything you change in Ventrata reaches National Park Express the next time it checks.

Timings are typical for National Park Express and rounded, and they can change if National Park Express changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. National Park Express maps them on its side, through your account manager or National Park Express's portal. This works as follows: Get Products (`GET /products`) – when National Park Express sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – National Park Express re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on National Park Express's side – National Park Express links each Ventrata option and unit to its own listing and ticket types. Your National Park Express account manager does this for you, or you do it in National Park Express's own portal if National Park Express offers one. You only share the connection's API key. Typically with National Park Express: It re-reads each product about once a day. What this means for you: National Park Express can only sell what it has mapped. When you add a product, option or unit in Ventrata, National Park Express may see it on its next refresh, but it won't sell it until it's mapped. So tell your National Park Express account manager whenever you add one.
Content Sync	❌	National Park Express doesn't read your product content from Ventrata. National Park Express uses the descriptions, images and other content set up on its own side, so update your content with National Park Express directly.
Availability Sync	✅	National Park Express checks your live availability in Ventrata. Ventrata doesn't push availability changes to National Park Express. This works as follows: Availability Check (`POST /availability`) – National Park Express sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which National Park Express needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so National Park Express can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, National Park Express shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once National Park Express asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – National Park Express asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice National Park Express, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when National Park Express also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask National Park Express to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in National Park Express's portal. Otherwise it may be off, and National Park Express won't receive your Ventrata prices. 📗 TIP – If prices on National Park Express look wrong, check the National Park Express reseller's pricing in Ventrata first: that's what National Park Express reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on National Park Express. Prices on National Park Express don't include promotions you create in Ventrata. Set up any promotions with National Park Express directly.
Bookings Sync	✅	Bookings and cancellations made on National Park Express are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on National Park Express, National Park Express sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, National Park Express confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. National Park Express gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, National Park Express never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on National Park Express, National Park Express cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and National Park Express has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets National Park Express change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from National Park Express to Ventrata. If you cancel, change or rebook a booking from National Park Express in Ventrata, for example in the Dashboard, National Park Express isn't notified. Contact National Park Express so the booking is cancelled or changed on their side too, or ask the customer to cancel through National Park Express.
Pickups/Dropoff Sync	❌	National Park Express doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with National Park Express how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	National Park Express doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with National Park Express how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through National Park Express. Customers can only book your main products and options on National Park Express. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to National Park Express. Ventrata doesn't notify National Park Express when a ticket is scanned or redeemed. National Park Express only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	National Park Express pass holders can't be scanned at your entrance without a booking. Customers from National Park Express need a booking made through National Park Express before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through National Park Express. Gift cards bought in Ventrata can't be used on National Park Express, and National Park Express can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the National Park Express connection

Delays: availability and prices reach National Park Express only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: National Park Express can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What National Park Express can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: National Park Express issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: National Park Express can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on National Park Express.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

CHD Inc.

3525 W Hacienda Ave, Las Vegas, NV 89118

United States

nationalparkexpress.com

Ventrata Partner ID: cb4f9d36-c473-4a74-b6db-e939d502b57a

National Park Express: Reseller Connection