Bike Rent NYC is a New York bike rental company and tour operator, trading since 1995 as an official partner of NYC Parks, renting bicycles, e-bikes and e-scooters from pickup points around Central Park and a shop on West 58th Street. For operators, it brings visitors heading into Central Park, families, couples and groups, who rent by the hour or join two-hour guided bike and e-scooter tours, with walk-up and pre-booked demand.

Connecting Bike Rent NYC to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Bike Rent NYC, visit bikerent.nyc.

Primary website	bikerent.nyc
Tags	Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Bike and e-scooter rental and tours in Central Park
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Bike Rent NYC (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Bike Rent NYC without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Bike Rent NYC checks your live availability in Ventrata.
Pricing Sync – Bike Rent NYC gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Bike Rent NYC are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Bike Rent NYC Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Bike Rent NYC for them to sell your products. To inquire about partnering with them, contact them via bikerent.nyc.
You must have Bike Rent NYC created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Bike Rent NYC from the list of partners.
Select Bike Rent NYC Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Bike Rent NYC connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Bike Rent NYC

Securely share the OCTO API key shown on the connection you've created with your Bike Rent NYC contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Bike Rent NYC team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Bike Rent NYC can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Bike Rent NYC Connection

Allow or disallow products: limit which destinations, products and options Bike Rent NYC can access. See how to allow or disallow products.
Rename the connection to tell several Bike Rent NYC connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Bike Rent NYC connection works: which Ventrata OCTO API calls Bike Rent NYC makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Bike Rent NYC pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Bike Rent NYC, so anything you change in Ventrata reaches Bike Rent NYC the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Bike Rent NYC maps them on its side, through your account manager or Bike Rent NYC's portal. This works as follows: Get Products (`GET /products`) – when Bike Rent NYC sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Bike Rent NYC re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Bike Rent NYC's side – Bike Rent NYC links each Ventrata option and unit to its own listing and ticket types. Your Bike Rent NYC account manager does this for you, or you do it in Bike Rent NYC's own portal if Bike Rent NYC offers one. You only share the connection's API key. What this means for you: Bike Rent NYC can only sell what it has mapped. When you add a product, option or unit in Ventrata, Bike Rent NYC may see it on its next refresh, but it won't sell it until it's mapped. So tell your Bike Rent NYC account manager whenever you add one.
Content Sync	❌	Bike Rent NYC doesn't read your product content from Ventrata. Bike Rent NYC uses the descriptions, images and other content set up on its own side, so update your content with Bike Rent NYC directly.
Availability Sync	✅	Bike Rent NYC checks your live availability in Ventrata. Ventrata doesn't push availability changes to Bike Rent NYC. This works as follows: Availability Check (`POST /availability`) – Bike Rent NYC sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Bike Rent NYC needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Bike Rent NYC can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Bike Rent NYC shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Bike Rent NYC asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Bike Rent NYC asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Bike Rent NYC, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Bike Rent NYC also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Bike Rent NYC to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Bike Rent NYC's portal. Otherwise it may be off, and Bike Rent NYC won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Bike Rent NYC. Prices on Bike Rent NYC don't include promotions you create in Ventrata. Set up any promotions with Bike Rent NYC directly.
Bookings Sync	✅	Bookings and cancellations made on Bike Rent NYC are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Bike Rent NYC, Bike Rent NYC sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Bike Rent NYC confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Bike Rent NYC gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Bike Rent NYC never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Bike Rent NYC, Bike Rent NYC cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Bike Rent NYC has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Bike Rent NYC change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Bike Rent NYC to Ventrata. If you cancel, change or rebook a booking from Bike Rent NYC in Ventrata, for example in the Dashboard, Bike Rent NYC isn't notified. Contact Bike Rent NYC so the booking is cancelled or changed on their side too, or ask the customer to cancel through Bike Rent NYC.
Pickups/Dropoff Sync	❌	Bike Rent NYC doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Bike Rent NYC how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Bike Rent NYC doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Bike Rent NYC how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Bike Rent NYC. Customers can only book your main products and options on Bike Rent NYC. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Bike Rent NYC. Ventrata doesn't notify Bike Rent NYC when a ticket is scanned or redeemed. Bike Rent NYC only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Bike Rent NYC pass holders can't be scanned at your entrance without a booking. Customers from Bike Rent NYC need a booking made through Bike Rent NYC before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Bike Rent NYC. Gift cards bought in Ventrata can't be used on Bike Rent NYC, and Bike Rent NYC can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Bike Rent NYC connection

Delays: availability and prices reach Bike Rent NYC only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Bike Rent NYC can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Bike Rent NYC can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Bike Rent NYC issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Bike Rent NYC can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Bike Rent NYC.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Bike Rent NYC

bikerent.nyc

Ventrata Partner ID: 3ba793fe-5063-4037-98b6-cdb953b2dcb8

Bike Rent NYC: Reseller Connection