BigEasy.com is the booking site of Hospitality Enterprises, a family-owned New Orleans tourism group whose brands include Creole Queen riverboat cruises, Jean Lafitte Swamp Tours and City Sightseeing New Orleans. For operators, it brings leisure visitors to New Orleans, convention delegates and group and corporate event planners booking swamp, ghost, plantation, riverboat and walking tours, hop-on hop-off buses, hotels and airport and charter transportation across Louisiana and into Natchez, Mississippi. BigEasy.com uses Rezometry as their connectivity provider.

Connecting BigEasy.com to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. BigEasy.com runs on Rezometry, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with BigEasy.com, visit bigeasy.com.

Primary website	bigeasy.com
Tags	Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	New Orleans leisure, convention and group visitors
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	BigEasy.com (using Ventrata's OCTO API)

This reseller connection lets you sell your products through BigEasy.com without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – BigEasy.com checks your live availability in Ventrata.
Pricing Sync – BigEasy.com gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from BigEasy.com are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the BigEasy.com Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with BigEasy.com for them to sell your products. To inquire about partnering with them, contact them via bigeasy.com.
You must have BigEasy.com created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select BigEasy.com (powered by Rezometry) from the list of partners.
Select BigEasy.com Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple BigEasy.com connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to BigEasy.com

Securely share the OCTO API key shown on the connection you've created to your BigEasy.com contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the BigEasy.com team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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BigEasy.com can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the BigEasy.com Connection

Allow or disallow products: limit which destinations, products and options BigEasy.com can access. See how to allow or disallow products.
Rename the connection to tell several BigEasy.com connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the BigEasy.com connection works: which Ventrata OCTO API calls BigEasy.com makes (through Rezometry's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: BigEasy.com pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to BigEasy.com, so anything you change in Ventrata reaches BigEasy.com the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. BigEasy.com maps them on its side, through your account manager or BigEasy.com's portal. This works as follows: Get Products (`GET /products`) – when BigEasy.com sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – BigEasy.com re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on BigEasy.com's side – BigEasy.com links each Ventrata option and unit to its own listing and ticket types. Your BigEasy.com account manager does this for you, or you do it in BigEasy.com's own portal if BigEasy.com offers one. You only share the connection's API key. What this means for you: BigEasy.com can only sell what it has mapped. When you add a product, option or unit in Ventrata, BigEasy.com may see it on its next refresh, but it won't sell it until it's mapped. So tell your BigEasy.com account manager whenever you add one.
Content Sync	❌	BigEasy.com doesn't read your product content from Ventrata. BigEasy.com uses the descriptions, images and other content set up on its own side, so update your content with BigEasy.com directly.
Availability Sync	✅	BigEasy.com checks your live availability in Ventrata. Ventrata doesn't push availability changes to BigEasy.com. This works as follows: Availability Check (`POST /availability`) – BigEasy.com sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which BigEasy.com needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so BigEasy.com can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, BigEasy.com shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once BigEasy.com asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – BigEasy.com asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice BigEasy.com, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when BigEasy.com also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask BigEasy.com to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in BigEasy.com's portal. Otherwise it may be off, and BigEasy.com won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on BigEasy.com. Prices on BigEasy.com don't include promotions you create in Ventrata. Set up any promotions with BigEasy.com directly.
Bookings Sync	✅	Bookings and cancellations made on BigEasy.com are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on BigEasy.com, BigEasy.com sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, BigEasy.com confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. BigEasy.com gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, BigEasy.com never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on BigEasy.com, BigEasy.com cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and BigEasy.com has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets BigEasy.com change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from BigEasy.com to Ventrata. If you cancel, change or rebook a booking from BigEasy.com in Ventrata, for example in the Dashboard, BigEasy.com isn't notified. Contact BigEasy.com so the booking is cancelled or changed on their side too, or ask the customer to cancel through BigEasy.com.
Pickups/Dropoff Sync	❌	BigEasy.com doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with BigEasy.com how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	BigEasy.com doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with BigEasy.com how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through BigEasy.com. Customers can only book your main products and options on BigEasy.com. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to BigEasy.com. Ventrata doesn't notify BigEasy.com when a ticket is scanned or redeemed. BigEasy.com only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	BigEasy.com pass holders can't be scanned at your entrance without a booking. Customers from BigEasy.com need a booking made through BigEasy.com before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through BigEasy.com. Gift cards bought in Ventrata can't be used on BigEasy.com, and BigEasy.com can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the BigEasy.com connection

Delays: availability and prices reach BigEasy.com only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: BigEasy.com can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What BigEasy.com can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: BigEasy.com issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: BigEasy.com can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on BigEasy.com.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Hospitality Enterprises, Inc.

4220 Howard Avenue, New Orleans, LA 70125

United States

bigeasy.com

Ventrata Partner ID: f7895c4f-6245-4d51-abbf-e9a4028fd16c

Rezometry Inc.

rezometry.com

Ventrata Partner ID: 12059026-8439-4004-8813-ae4433ab64af

BigEasy.com: Reseller Connection