I Need Tours is an Italian online travel agency (OTA) for tours and activities, a brand of World Experience, selling sightseeing, museum entries, private tours, day trips, transfers and city cards across dozens of destinations in Europe, the Middle East, Asia Pacific and the Caribbean. For operators, it brings Spanish-, Italian- and Portuguese-speaking travelers booking in their own language, plus travel agents using its agency booking system, with Spain, Italy and Portugal its main source markets. I Need Tours uses Doblemente as its primary booking system.

Connecting I Need Tours to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with I Need Tours, visit ineedtours.com.

Primary website	ineedtours.com
Tags	Multi-Attraction Pass
Destination markets	🌎 Global
Source markets	🇮🇹 Italy · 🇵🇹 Portugal · 🇪🇸 Spain
Specialties	Spanish-, Italian- and Portuguese-speaking travelers
Connection features	Availability Sync · Pricing Sync · Bookings Sync · Pickups/Dropoff Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Ventrata Booked Suppliers (last 12 months)	25+
Developed by	Doblemente (using Ventrata's OCTO API)

This reseller connection lets you sell your products through I Need Tours without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – I Need Tours checks your live availability in Ventrata.
Pricing Sync – I Need Tours gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from I Need Tours are created in Ventrata instantly, and customers get Ventrata tickets.
Pickups/Dropoff Sync – pickup and dropoff details are synced between Ventrata and I Need Tours.

Creating the I Need Tours Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with I Need Tours for them to sell your products. To inquire about partnering with them, contact them via ineedtours.com.
You must have I Need Tours created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select I Need Tours from the list of partners.
Select I Need Tours Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple I Need Tours connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to I Need Tours

Securely share the OCTO API key shown on the connection you've created with your I Need Tours contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the I Need Tours team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

I Need Tours can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the I Need Tours Connection

Allow or disallow products: limit which destinations, products and options I Need Tours can access. See how to allow or disallow products.
Rename the connection to tell several I Need Tours connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the I Need Tours connection works: which Ventrata OCTO API calls I Need Tours makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: I Need Tours pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to I Need Tours, so anything you change in Ventrata reaches I Need Tours the next time it checks.

Timings are typical for I Need Tours and rounded, and they can change if I Need Tours changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. I Need Tours maps them on its side, through your account manager or I Need Tours's portal. This works as follows: Get Products (`GET /products`) – when I Need Tours sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – I Need Tours re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on I Need Tours's side – I Need Tours links each Ventrata option and unit to its own listing and ticket types. Your I Need Tours account manager does this for you, or you do it in I Need Tours's own portal if I Need Tours offers one. You only share the connection's API key. Typically with I Need Tours: I Need Tours reads your full product list every few days. It re-reads each product about every 5 hours. What this means for you: I Need Tours can only sell what it has mapped. When you add a product, option or unit in Ventrata, I Need Tours may see it on its next refresh, but it won't sell it until it's mapped. So tell your I Need Tours account manager whenever you add one.
Content Sync	✅ / ❌	I Need Tours can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when I Need Tours adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach I Need Tours on its next product refresh. Typically with I Need Tours: I Need Tours requests `octo/content`.
Availability Sync	✅	I Need Tours checks your live availability in Ventrata. Ventrata doesn't push availability changes to I Need Tours. This works as follows: Availability Check (`POST /availability`) – I Need Tours sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which I Need Tours needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so I Need Tours can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with I Need Tours: Availability Check: I Need Tours checks your products throughout the day, usually starting about 2 months ahead and covering 4 days per request, looks up to about a year ahead and re-checks the same product and dates about every 8 hours. Checks are spread through the day with no strong peak, which suggests a mix of scheduled syncs and live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, I Need Tours shows it after its next check. For dates it checks regularly, that's within about 8 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once I Need Tours asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – I Need Tours asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice I Need Tours, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when I Need Tours also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with I Need Tours: I Need Tours requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. I Need Tours sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask I Need Tours to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in I Need Tours's portal. Otherwise it may be off, and I Need Tours won't receive your Ventrata prices. 📗 TIP – If prices on I Need Tours look wrong, check the I Need Tours reseller's pricing in Ventrata first: that's what I Need Tours reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on I Need Tours. Prices on I Need Tours don't include promotions you create in Ventrata. Set up any promotions with I Need Tours directly.
Bookings Sync	✅	Bookings and cancellations made on I Need Tours are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on I Need Tours, I Need Tours sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, I Need Tours confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. I Need Tours gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, I Need Tours never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on I Need Tours, I Need Tours cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and I Need Tours has to contact you. Change: I Need Tours doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with I Need Tours: I Need Tours doesn't set a hold time, so the default hold time applies. A typical I Need Tours booking is for about 3 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. I Need Tours also checks the bookings it has made, with List Bookings (`GET /bookings`) about every 6 hours and Get Booking (`GET /bookings/{uuid}`) about every 12 hours, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from I Need Tours to Ventrata. If you cancel, change or rebook a booking from I Need Tours in Ventrata, for example in the Dashboard, I Need Tours isn't notified. Contact I Need Tours so the booking is cancelled or changed on their side too, or ask the customer to cancel through I Need Tours.
Pickups/Dropoff Sync	✅	I Need Tours sends pickup details with its bookings. This works as follows: `octo/pickups` capability – I Need Tours can see which options offer pickup and their pickup points, and send the customer's pickup point or hotel with the booking. If a hotel doesn't match one of your pickup points, Ventrata saves it with the booking so you can arrange the pickup. Typically with I Need Tours: I Need Tours sends pickup details with its bookings.
Custom Questions Sync	✅ / ❌	I Need Tours sends answers to your booking questions with its bookings. This works as follows: `octo/questions` capability – I Need Tours reads the questions set on your products and sends the customer's answers with the booking, where you see them in Ventrata. Typically with I Need Tours: I Need Tours sends answers to your booking questions.
Extras Sync	❌	Extras and add-ons can't be booked through I Need Tours. Customers can only book your main products and options on I Need Tours. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to I Need Tours. Ventrata doesn't notify I Need Tours when a ticket is scanned or redeemed. I Need Tours only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	I Need Tours pass holders can't be scanned at your entrance without a booking. Customers from I Need Tours need a booking made through I Need Tours before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through I Need Tours. Gift cards bought in Ventrata can't be used on I Need Tours, and I Need Tours can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the I Need Tours connection

Delays: availability and prices reach I Need Tours only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: I Need Tours can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What I Need Tours can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: I Need Tours issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: I Need Tours can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on I Need Tours.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

World Experience S.r.l.

Via de Pinedo 18

55041 Lido di Camaiore (LU), Italy

ineedtours.com

Ventrata Partner ID: f14c0e36-765e-47ed-99df-2130bffef5ae

I Need Tours: Reseller Connection