SECUTIX is a Swiss cloud ticketing platform from the ELCA Group, serving sport, live entertainment, culture and attractions since 2002. Around 200 customer sites process about 75 million tickets a year on it, mostly large European venues, clubs and rights holders, with the platform handling ticketing, CRM, access control and marketplace distribution for enterprise operators.
Connecting SECUTIX to Ventrata lets you resell products from operators that use SECUTIX as their booking system. Ventrata reads their live availability from SECUTIX, and every booking you take is created directly in the operator's SECUTIX account.
To learn more about SECUTIX, visit secutix.com.
Primary website | |
Tags | Booking / Ticketing System |
Connection features | Availability Sync · Bookings Sync |
Developed by | Ventrata (using SECUTIX API) |
This operator connection (also called a backend) lets you resell products from operators that use SECUTIX as their primary booking system, with every booking created directly in SECUTIX. Features of this connection include:
Availability Sync – live availability comes from the operator's SECUTIX account.
Bookings Sync – bookings post from Ventrata to SECUTIX, and SECUTIX issues the tickets or vouchers.
SECUTIX's external API used for this connection is a custom API that does not follow the OCTO API standard, which may limit certain functionality and capabilities.
Creating the SECUTIX Connection
🔐 Required Role Permissions: See Operators, Modify Operators, See Products, Modify Products
Before you begin:
You must have a commercial agreement with the operator for their rates and terms.
You must have the API key for the operator. See the steps below.
You must recreate the operator's products in Ventrata. See how to create products. The connection syncs availability, pricing and bookings, but doesn't create products in Ventrata.
Step 1: Configure the Operator in Ventrata
Ask the operator for the API key for your account.
In the Ventrata Dashboard, go to Products → Operators and open the operator. If they don't exist yet, create them as an operator first.
In the Backend Partner section, select SECUTIX and enter the API key.
Press Update Operator.
Step 2: Connect Each Product
Open the operator's product in Products → Products and edit it. Check that Operator is set to this operator.
Tick Backend Connected. Tick Backend Availability to use availability from SECUTIX.
Press Update Product.
Mapping Products to SECUTIX
‼️ IMPORTANT
Mapping tells Ventrata which SECUTIX product, option and units to check availability for and book. If a backend-connected product isn't mapped correctly, its bookings fail. A red highlight across the product row shows an incorrectly mapped product.
In the Ventrata Dashboard, go to Products → Products and open the product.
Open the Mappings tab. It appears once the product is set to Backend Connected.
For each Ventrata option and unit, select the matching SECUTIX product, option and units from the dropdowns, which Ventrata loads from SECUTIX. Don't leave any field empty.
Press Save Changes.
📗 TIP
Make a test booking after mapping, and ask the operator to confirm it arrived in their SECUTIX account.
Managing the SECUTIX Connection
Update the mapping when the operator changes products, options or units in SECUTIX.
Replace the key on the operator if SECUTIX or the operator issues a new one.
Switch Backend Availability or Backend Pricing off on a product to use Ventrata's own availability or prices instead. Bookings still post to SECUTIX.
Connection Features Detailed
This section is for anyone who wants to know exactly how the SECUTIX connection works. Here the direction is the opposite of a reseller connection: Ventrata calls SECUTIX, using SECUTIX API. For each feature, it explains which calls Ventrata makes, when, and what that means for you.
In short: Ventrata asks SECUTIX for availability whenever someone looks at a backend-connected product, and creates every booking in the operator's SECUTIX account. SECUTIX doesn't send changes back to Ventrata.
Timings are typical for SECUTIX and rounded, and they can change.
Product Mapping | ✅ |
You map each Ventrata product, option and unit to the operator's SECUTIX product in the Ventrata Dashboard. This works as follows:
What this means for you: if something is missing from the dropdown, the operator hasn't made it available to you in SECUTIX. Ask them to. |
Content Sync | ❌ |
Ventrata doesn't import product content from SECUTIX. Ventrata doesn't import product content from SECUTIX. You create and describe the products in Ventrata yourself. |
Availability Sync | ✅ |
With Backend Availability on, Ventrata checks the operator's live availability in SECUTIX. This works as follows:
What this means for you: customers book against the operator's live SECUTIX availability, so you can't oversell a slot the operator has already sold elsewhere. |
Pricing Sync | ❌ |
Ventrata doesn't read prices from SECUTIX. Ventrata doesn't read prices from SECUTIX. Products use the prices you set in Ventrata, and bookings still post to SECUTIX. |
Promotions Sync | ❌ |
Promotions aren't sent to SECUTIX. Promotions aren't sent to SECUTIX. Your Ventrata promotions still apply to the price your customer pays in Ventrata. |
Bookings Sync | ✅ |
Bookings made in Ventrata for a backend-connected product are created in the operator's SECUTIX account. This works as follows:
‼️ IMPORTANT – Bookings sync one way, from Ventrata to SECUTIX. If the operator changes or cancels a booking in SECUTIX, Ventrata isn't notified. Ask the operator to tell you about any changes they make. |
Pickups/Dropoff Sync | ❌ |
Pickup and drop-off details aren't passed to SECUTIX. Pickup and drop-off details aren't passed to SECUTIX. Share them with the operator another way if a product needs them. |
Custom Questions Sync | ❌ |
Answers to your booking questions aren't passed to SECUTIX. Answers to your booking questions aren't passed to SECUTIX. Share them with the operator another way if they need them. |
Extras Sync | ❌ |
Extras and add-ons aren't booked in SECUTIX. Extras and add-ons aren't booked in SECUTIX. Only the main product, option and units are. |
Redemption Sync | ❌ |
Redemptions and other status changes in SECUTIX aren't sent back to Ventrata after a booking is confirmed. Redemptions and other status changes in SECUTIX aren't sent back to Ventrata after a booking is confirmed. |
Pass Walkup Scanning Sync | ❌ |
Pass walk-up scanning isn't available with SECUTIX. Pass walk-up scanning isn't available with SECUTIX. |
Gift Card Sync | ❌ |
Ventrata gift cards aren't passed to SECUTIX. Ventrata gift cards aren't passed to SECUTIX. Gift card payments stay in Ventrata. |
✅ supported · ❌ not supported
Good to know: limits and details of the SECUTIX connection
Good to know: limits and details of the SECUTIX connection
Live availability: availability comes from SECUTIX as people browse.
One-way bookings: changes the operator makes in SECUTIX don't reach Ventrata.
Custom API: SECUTIX's API isn't OCTO, so some features may be limited compared with OCTO backends.
FAQs
I get an error when I save the operator's backend configuration.
I get an error when I save the operator's backend configuration.
The API key or endpoint is most likely incorrect. Check them with your operator. If the issue persists, contact our Technical Support.
There's no Backend Connected box in the product settings.
There's no Backend Connected box in the product settings.
The operator set on the product most likely doesn't have a backend configured. Check the operator's Backend Partner settings and try again. If the issue persists, contact our Technical Support.
The product, option or unit I want to map isn't in the dropdown.
The product, option or unit I want to map isn't in the dropdown.
The dropdowns list what the operator has made available to you in SECUTIX. Ask the operator. If the issue persists, contact our Technical Support.
Bookings fail for a backend-connected product.
Bookings fail for a backend-connected product.
Check the product's mapping first: every option and unit must be mapped. Then check that the slot is still available in SECUTIX. If the issue persists, contact our Technical Support.
Useful Resources
📚 More about Ventrata connections
Partner Information
SECUTIX SA
Av. General-Guisan 70A
CH-1009 Pully, Switzerland
Ventrata Partner ID: af52137c-82ec-4959-bd49-1dfcc8c16985