Parques de Sintra is the management company for eleven historic properties in the Sintra cultural landscape near Lisbon, among them Pena Palace and Park, Sintra National Palace, Queluz, Monserrate, the Moorish Castle and the Cabo da Roca lighthouse. Alongside admissions it runs guided visits, family and school programs and the Portuguese School of Equestrian Art, and its monuments anchor day-trip itineraries out of Lisbon for international visitors.
Connecting Parques de Sintra to Ventrata lets you resell products from operators that use Parques de Sintra as their booking system. Ventrata reads their live availability and prices from Parques de Sintra, and every booking you take is created directly in the operator's Parques de Sintra account.
To learn more about Parques de Sintra, visit parquesdesintra.pt.
📒 NOTE
This connection is in testing and may not be available to all users.
Primary website | |
Tags | Custom / Proprietary Operator System |
Connection features | Availability Sync · Pricing Sync · Bookings Sync |
Developed by | Ventrata (using Parques de Sintra API) |
This operator connection (also called a backend) lets you resell products from operators that use Parques de Sintra as their primary booking system, with every booking created directly in Parques de Sintra. Features of this connection include:
Availability Sync – live availability comes from the operator's Parques de Sintra account.
Pricing Sync – prices come from Parques de Sintra, or you set prices in Ventrata.
Bookings Sync – bookings post from Ventrata to Parques de Sintra, and Parques de Sintra issues the tickets or vouchers.
Parques de Sintra's external API used for this connection is a custom API that does not follow the OCTO API standard, which may limit certain functionality and capabilities.
Creating the Parques de Sintra Connection
🔐 Required Role Permissions: See Operators, Modify Operators, See Products, Modify Products
Before you begin:
You must have a commercial agreement with the operator for their rates and terms.
You must have the API key for the operator. See the steps below.
You must recreate the operator's products in Ventrata. See how to create products. The connection syncs availability, pricing and bookings, but doesn't create products in Ventrata.
Step 1: Configure the Operator in Ventrata
Ask the operator for the API key for your account.
In the Ventrata Dashboard, go to Products → Operators and open the operator. If they don't exist yet, create them as an operator first.
In the Backend Partner section, select Parques de Sintra and enter the API key.
Press Update Operator.
Step 2: Connect Each Product
Open the operator's product in Products → Products and edit it. Check that Operator is set to this operator.
Tick Backend Connected. Tick Backend Availability to use availability from Parques de Sintra, and Backend Pricing to use prices from Parques de Sintra.
Press Update Product.
Mapping Products to Parques de Sintra
‼️ IMPORTANT
Mapping tells Ventrata which Parques de Sintra product, option and units to check availability for and book. If a backend-connected product isn't mapped correctly, its bookings fail. A red highlight across the product row shows an incorrectly mapped product.
In the Ventrata Dashboard, go to Products → Products and open the product.
Open the Mappings tab. It appears once the product is set to Backend Connected.
For each Ventrata option and unit, select the matching Parques de Sintra product, option and units from the dropdowns, which Ventrata loads from Parques de Sintra. Don't leave any field empty.
Press Save Changes.
📗 TIP
Make a test booking after mapping, and ask the operator to confirm it arrived in their Parques de Sintra account.
Managing the Parques de Sintra Connection
Update the mapping when the operator changes products, options or units in Parques de Sintra.
Replace the key on the operator if Parques de Sintra or the operator issues a new one.
Switch Backend Availability or Backend Pricing off on a product to use Ventrata's own availability or prices instead. Bookings still post to Parques de Sintra.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Parques de Sintra connection works. Here the direction is the opposite of a reseller connection: Ventrata calls Parques de Sintra, using Parques de Sintra API. For each feature, it explains which calls Ventrata makes, when, and what that means for you.
In short: Ventrata asks Parques de Sintra for availability and prices whenever someone looks at a backend-connected product, and creates every booking in the operator's Parques de Sintra account. Parques de Sintra doesn't send changes back to Ventrata.
Timings are typical for Parques de Sintra and rounded, and they can change.
Product Mapping | ✅ |
You map each Ventrata product, option and unit to the operator's Parques de Sintra product in the Ventrata Dashboard. This works as follows:
What this means for you: if something is missing from the dropdown, the operator hasn't made it available to you in Parques de Sintra. Ask them to. |
Content Sync | ❌ |
Ventrata doesn't import product content from Parques de Sintra. Ventrata doesn't import product content from Parques de Sintra. You create and describe the products in Ventrata yourself. |
Availability Sync | ✅ |
With Backend Availability on, Ventrata checks the operator's live availability in Parques de Sintra. This works as follows:
What this means for you: customers book against the operator's live Parques de Sintra availability, so you can't oversell a slot the operator has already sold elsewhere. |
Pricing Sync | ✅ |
With Backend Pricing on, Ventrata takes prices from Parques de Sintra. This works as follows:
|
Promotions Sync | ❌ |
Promotions aren't sent to Parques de Sintra. Promotions aren't sent to Parques de Sintra. Your Ventrata promotions still apply to the price your customer pays in Ventrata. |
Bookings Sync | ✅ |
Bookings made in Ventrata for a backend-connected product are created in the operator's Parques de Sintra account. This works as follows:
‼️ IMPORTANT – Bookings sync one way, from Ventrata to Parques de Sintra. If the operator changes or cancels a booking in Parques de Sintra, Ventrata isn't notified. Ask the operator to tell you about any changes they make. |
Pickups/Dropoff Sync | ❌ |
Pickup and drop-off details aren't passed to Parques de Sintra. Pickup and drop-off details aren't passed to Parques de Sintra. Share them with the operator another way if a product needs them. |
Custom Questions Sync | ❌ |
Answers to your booking questions aren't passed to Parques de Sintra. Answers to your booking questions aren't passed to Parques de Sintra. Share them with the operator another way if they need them. |
Extras Sync | ❌ |
Extras and add-ons aren't booked in Parques de Sintra. Extras and add-ons aren't booked in Parques de Sintra. Only the main product, option and units are. |
Redemption Sync | ❌ |
Redemptions and other status changes in Parques de Sintra aren't sent back to Ventrata after a booking is confirmed. Redemptions and other status changes in Parques de Sintra aren't sent back to Ventrata after a booking is confirmed. |
Pass Walkup Scanning Sync | ❌ |
Pass walk-up scanning isn't available with Parques de Sintra. Pass walk-up scanning isn't available with Parques de Sintra. |
Gift Card Sync | ❌ |
Ventrata gift cards aren't passed to Parques de Sintra. Ventrata gift cards aren't passed to Parques de Sintra. Gift card payments stay in Ventrata. |
✅ supported · ❌ not supported
Good to know: limits and details of the Parques de Sintra connection
Good to know: limits and details of the Parques de Sintra connection
Live availability: availability comes from Parques de Sintra as people browse.
One-way bookings: changes the operator makes in Parques de Sintra don't reach Ventrata.
Custom API: Parques de Sintra's API isn't OCTO, so some features may be limited compared with OCTO backends.
FAQs
I get an error when I save the operator's backend configuration.
I get an error when I save the operator's backend configuration.
The API key or endpoint is most likely incorrect. Check them with your operator. If the issue persists, contact our Technical Support.
There's no Backend Connected box in the product settings.
There's no Backend Connected box in the product settings.
The operator set on the product most likely doesn't have a backend configured. Check the operator's Backend Partner settings and try again. If the issue persists, contact our Technical Support.
The product, option or unit I want to map isn't in the dropdown.
The product, option or unit I want to map isn't in the dropdown.
The dropdowns list what the operator has made available to you in Parques de Sintra. Ask the operator. If the issue persists, contact our Technical Support.
Bookings fail for a backend-connected product.
Bookings fail for a backend-connected product.
Check the product's mapping first: every option and unit must be mapped. Then check that the slot is still available in Parques de Sintra. If the issue persists, contact our Technical Support.
Useful Resources
📚 More about Ventrata connections
Partner Information
Parques de Sintra - Monte da Lua, S.A.
Ventrata Partner ID: 9ab5d258-9992-41d4-8f90-a42439b5c438