Satisfi Labs is a New York-based agentic AI company that deploys guest-facing AI agents for ticket sales, guest service, support and customer data capture. Its clients span professional and college sports, attractions, destination marketing organizations, tour operators and live entertainment venues, mostly in North America, including Major League Baseball, the Atlanta Braves and Georgia Aquarium.

Connecting Satisfi Labs to Ventrata gives its agents your live availability and prices through its In-Chat Ticket Commerce feature, so guests can discover experiences, pay and complete bookings in chat. This turns AI conversations into a Ventrata checkout, which reduces drop-offs and captures last-minute sales.

To learn more about Satisfi Labs, visit satisfilabs.com.

Primary website	satisfilabs.com
Tags	Communications
Developed by	Satisfi Labs (using Ventrata's OCTO API)

This app connection links your Ventrata account with Satisfi Labs so its AI agents can show your live availability and prices and sell tickets in chat. Features of this connection include:

Reads your products – with live availability and prices.
Creates and manages bookings – directly in the chat.
Takes card payments – through your Ventrata Payments / Adyen gateway.
Reads your bookings – including changes and cancellations.

‼️ IMPORTANT

Only Ventrata Payments / Adyen is supported for payments on this integration. No other payment gateway can be used. To use another gateway, contact Ventrata Support.

‼️ IMPORTANT

Create a checkout dedicated to this connection. Do not integrate this checkout into your website.

‼️ IMPORTANT

Satisfi Labs will process your guests' personal data. Review your privacy policy and terms before connecting.

Creating the Satisfi Labs Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a Satisfi Labs account before setting up the checkout and connection. To get started, contact them through satisfilabs.com/partnerships/ventrata or at [email protected].
Ventrata Payments / Adyen must be your payment gateway.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Satisfi Labs from the list of partners.
Before creating the connection, create a new Checkout dedicated to this API connection. Do not integrate this checkout into your website. You also need the See Checkouts and Modify Checkouts role permissions.
When creating the connection, select the checkout you created.
Satisfi Labs uses your Ventrata Payments / Adyen gateway to process card payments.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Satisfi Labs connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level to limit what Satisfi Labs can access.

Sharing Access with Satisfi Labs

Securely share the OCTO API key shown on the connection you've created with your Satisfi Labs contact so they can complete the setup on their side.

Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.

Managing the Satisfi Labs Connection

Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Satisfi Labs can access. See how to allow or disallow products.
Rename the connection to tell several Satisfi Labs connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Satisfi Labs connection works: what Satisfi Labs does with your Ventrata data, and which Ventrata OCTO API calls it makes.

Reads products	✅	Satisfi Labs reads the products enabled on the connection. This works as follows: Get Product (`GET /products/{productId}`) – Satisfi Labs re-reads a single product to pick up changes. Typically with Satisfi Labs: it does this throughout the day.
Checks availability	✅	Satisfi Labs checks availability for the products enabled on the connection. This works as follows: Availability Check (`POST /availability`) – Satisfi Labs sends a product, an option and dates, and Ventrata answers with each bookable day or time slot and its status. Typically with Satisfi Labs: it does this throughout the day.
Reads products, availability and prices	✅	Gets live products, availability and prices. Satisfi Labs retrieves products, availability and pricing in real time. This works as follows: `octo/pricing` capability – Satisfi Labs asks for prices by adding it to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices. Typically with Satisfi Labs: it does this throughout the day. What this means for you: Guests see current availability and prices in chat.
Reads bookings	✅	Gets your bookings. Satisfi Labs retrieves bookings in real time. This works as follows: Get Booking (`GET /bookings/{uuid}`) – Satisfi Labs reads a single booking to pick up its latest details and status. Get Order (`GET /orders/{id}`) – Satisfi Labs reads the order that a booking belongs to. Typically with Satisfi Labs: it does this from time to time.
Creates and manages bookings	✅	Books and manages bookings in the chat. Bookings are created and managed directly within the chat experience. This works as follows: Booking Reservation (`POST /bookings`) – Satisfi Labs holds places for a booking. Booking Confirmation (`POST /bookings/{uuid}/confirm`) – Satisfi Labs confirms the booking, and Ventrata returns your booking reference and tickets. Booking Update (`PATCH /bookings/{uuid}`) – Satisfi Labs changes a booking. What this means for you: Chat sales arrive in Ventrata as bookings.
Takes payments	✅	Takes card payments via Ventrata Payments / Adyen. Requires Ventrata Payments / Adyen as the payment gateway. No other gateway is supported.
Not supported	❌	No payment gateway other than Ventrata Payments / Adyen is supported for this integration. No payment gateway other than Ventrata Payments / Adyen is supported for this integration.

✅ supported · ❌ not supported

FAQs

Satisfi Labs cannot see some of my products.

Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact Ventrata Technical Support.

Useful Resources

Satisfi Labs partnership page

📚 More about Ventrata connections

Partner Information

Satisfi Labs Inc.

1460 Broadway, New York, NY 10036, United States

satisfilabs.com

Ventrata Partner ID: f3f21bd4-d620-4206-aaff-9ca787b4f65e