Satisfi Labs is a leading conversational experience platform, backed by investors including Google, MLB, and TechStars. Serving over 450 clients across sports, entertainment, and tourism, Satisfi Labs helps organizations connect marketing, sales, and guest experience into one intelligent ecosystem. Their Three-Engine Ecosystem—AI Agent Engine, Marketing Engine, and Live Chat Engine—delivers personalized, automated, and scalable customer engagement while allowing seamless handoffs to human support when needed.
Through its In-Chat Ticket Commerce feature and this API connections, Satisfi Labs integrates directly with Ventrata, enabling guests to discover experiences, check real-time availability and pricing, make payments, and complete bookings seamlessly within chat. This partnership transforms AI conversations into a fully functional Ventrata checkout, reducing drop-offs, capturing last-minute sales, and driving repeat engagement—all while blending automated AI support with human-like, customer-first interactions.
This connection enables Satisfi Labs to access your Ventrata dashboard via API, allowing them to:
Retrieve bookings, products, availability, pricing, and more in real time.
Create and manage bookings directly within the chat experience.
Take payments (requires using Ventrata Payments / Adyen as the payment gateway).
Before you begin:
You must have a Satisfi Labs account before setting up checkout and connection. To learn more about the partnership or schedule a demo, please visit https://www.satisfilabs.com/partnerships/ventrata
or email Dan Flores, Head of Tourism, at [email protected].
Creating Checkout & Connection
🔐 Required Role Permissions: See Checkouts, Modify Checkouts, See Connections, Modify Connections
In your Ventrata Dashboard, create a new Checkout that will be dedicated to this API connection. Do NOT integrate this Checkout into your website.
In your Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Satisfi Labs from the list of partners. Then select the checkout you created in Step 1.
(Optional) If needed, you can whitelist/blacklist products or destinations if you wish to limit destinations and/or products that Satisfi Labs can access.
Share the OCTO API key shown on the connection you created with your Satisfi Labs contact to complete the setup.
To process credit card payments, Satisfi Labs requires your Ventrata Payments / Adyen gateway credentials. Please contact Ventrata Support to obtain this information. Note: no other payment gateways are supported for this integration.
Partner Information
Satisfi Labs Inc
802 E. Whiting Street
Tampa, Florida 33602
United States
Ventrata Partner ID f3f21bd4-d620-4206-aaff-9ca787b4f65e