Skyline Sightseeing is a San Francisco sightseeing operator running hop-on hop-off double-decker routes marketed as the city's official sightseeing tours, alongside bay cruises, Alcatraz combinations, night tours, bike rental and day trips to Muir Woods, Napa, Sonoma and Monterey. For operators, it brings inbound leisure visitors buying at the waterfront and on board, in-destination demand for Alcatraz combinations, cruises and wine-country day trips sold alongside its own bus passes. Skyline Sightseeing uses Ventrata as their primary ticketing system.

Connecting Skyline Sightseeing to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. Skyline Sightseeing runs on Ventrata, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Skyline Sightseeing, visit sightseeingworld.com.

Primary website	sightseeingworld.com
Tags	Operator Reselling Others · Sightseeing & Hop-On Hop-Off · Ventrata Client
Destination markets	🌎 Global
Source markets	🌎 Global
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Ventrata (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Skyline Sightseeing without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Skyline Sightseeing checks your live availability in Ventrata.
Pricing Sync – Skyline Sightseeing gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Skyline Sightseeing are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Skyline Sightseeing Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You have a commercial agreement with Skyline Sightseeing for them to sell your products.
Skyline Sightseeing is created as a Reseller in Ventrata, with retail and wholesale/commission pricing set up.

Skyline Sightseeing runs on Ventrata, so this is a Ventrata-to-Ventrata connection. You create a Ventrata Reseller Connection for Skyline Sightseeing and securely share its API key. Skyline Sightseeing then connects and maps your products in its own Ventrata account.

In the Ventrata Dashboard, go to Connections > Connections, press + New Connection and search for Ventrata Reseller Connection.
Select Skyline Sightseeing as the reseller. If needed, allow or disallow destinations and products on the connection, then press Create Connection.
Press the eye icon to reveal the API key, copy it and securely share it with your contact at Skyline Sightseeing. Skyline Sightseeing can access all products enabled on the connection, but you can also share the Product and Option IDs from the connection page to say what to map.
Skyline Sightseeing adds you as an operator with Ventrata (Operator Backend) as the backend, then connects and maps each product. This usually takes a few business days. Ask them to make a test booking, and check that it appears in your bookings table.

📗 TIP

For every step with screenshots, see Ventrata: Reseller Connection. Skyline Sightseeing follows Ventrata: Operator Backend.

Managing the Skyline Sightseeing Connection

Allow or disallow products: limit which destinations, products and options Skyline Sightseeing can access. See how to allow or disallow products.
Rename the connection to tell several Skyline Sightseeing connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Skyline Sightseeing connection works: which Ventrata OCTO API calls Skyline Sightseeing makes (through Ventrata's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Skyline Sightseeing pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Skyline Sightseeing, so anything you change in Ventrata reaches Skyline Sightseeing the next time it checks.

Product Mapping	✅	Skyline Sightseeing maps your products to its own in its Ventrata account. On each backend-connected product, Skyline Sightseeing picks the matching product, option and units from your account on the product's Mappings tab. Products that aren't mapped correctly are highlighted in red, and bookings for them fail. See Ventrata: Operator Backend.
Content Sync	❌	Skyline Sightseeing doesn't read your product content from Ventrata. Skyline Sightseeing uses the descriptions, images and other content set up on its own side, so update your content with Skyline Sightseeing directly.
Availability Sync	✅	Skyline Sightseeing checks your live availability in Ventrata. Ventrata doesn't push availability changes to Skyline Sightseeing. This works as follows: Availability Check (`POST /availability`) – Skyline Sightseeing sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Skyline Sightseeing needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Skyline Sightseeing can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Skyline Sightseeing shows it after its next check. Dates further ahead are usually checked less often.
Pricing Sync	✅	Skyline Sightseeing gets your prices from your reseller pricing in Ventrata. Your prices come back with availability when Skyline Sightseeing asks for them. Skyline Sightseeing can take your prices with Backend Pricing on its product, or set its own prices in its account.
Promotions Sync	❌	Your Ventrata promotions don't apply on Skyline Sightseeing. Prices on Skyline Sightseeing don't include promotions you create in Ventrata. Set up any promotions with Skyline Sightseeing directly.
Bookings Sync	✅	Bookings and cancellations made on Skyline Sightseeing are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Skyline Sightseeing, Skyline Sightseeing sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Skyline Sightseeing confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Skyline Sightseeing gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Skyline Sightseeing never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Skyline Sightseeing, Skyline Sightseeing cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Skyline Sightseeing has to contact you. Change: if Skyline Sightseeing supports changes, they reach Ventrata through Booking Update (`PATCH /bookings/{uuid}`) or as a cancellation plus a new booking. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Skyline Sightseeing to Ventrata. If you cancel, change or rebook a booking from Skyline Sightseeing in Ventrata, for example in the Dashboard, Skyline Sightseeing isn't notified. Contact Skyline Sightseeing so the booking is cancelled or changed on their side too, or ask the customer to cancel through Skyline Sightseeing.
Pickups/Dropoff Sync	❌	Skyline Sightseeing doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Skyline Sightseeing how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Skyline Sightseeing doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Skyline Sightseeing how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Skyline Sightseeing. Customers can only book your main products and options on Skyline Sightseeing. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Skyline Sightseeing. Ventrata doesn't notify Skyline Sightseeing when a ticket is scanned or redeemed. Skyline Sightseeing only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Skyline Sightseeing pass holders can't be scanned at your entrance without a booking. Customers from Skyline Sightseeing need a booking made through Skyline Sightseeing before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Skyline Sightseeing. Gift cards bought in Ventrata can't be used on Skyline Sightseeing, and Skyline Sightseeing can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Skyline Sightseeing connection

Delays: availability and prices reach Skyline Sightseeing only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Skyline Sightseeing can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Skyline Sightseeing can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Skyline Sightseeing issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Skyline Sightseeing can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Skyline Sightseeing.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Skyline Sightseeing

sightseeingworld.com

Ventrata Partner ID: 3eda7734-a18e-465b-8480-0465c2814daf

Ventrata Ltd

55 Baker Street

London W1U 7EU, United Kingdom

ventrata.com

Ventrata Partner ID: a6a2a406-088a-4466-b87c-7fcc17770b71

Skyline Sightseeing: Reseller Connection