Streamed Live: August 12, 2025 04:00 PM GMT
On-demand recording: https://streamyard.com/watch/Wc8gwbQyi9Wf
Modern guests expect more than a simple confirmation email.
The TourOptima–Ventrata integration gives operators a smarter, automated way to communicate—from pre-arrival guidance to post-experience follow-ups. With direct access to Ventrata booking data, TourOptima connects teams and customers across Email, WhatsApp, SMS, Push Notifications, and a fully branded mobile experience. Automate confirmations, waivers, reminders, surveys, tipping prompts, and review requests—while tracking engagement and delivery in real time.
Join Ben Sann (CEO & Founder, TourOptima) and Dominic Martinkevic (Head of Partnerships, Ventrata) as they walk through how operators use this integration to enhance guest experiences at scale.
In this session, you’ll learn how to:
Automate messaging across key moments in the customer journey
Sync real-time booking updates with communication triggers
Reduce no-shows, drive upsells, and improve guest satisfaction
Set up and manage the TourOptima connection in your Ventrata dashboard
Track engagement, follow up on unread messages, and optimize outreach
This session is designed for teams looking to modernize their communications or build a complete guest-engagement strategy from the ground up.