We've updated how your checkout widget displays fonts. Since July 7th, any custom fonts set in your Ventrata brand settings appear in the checkout.

Your checkout widget is now connected to your Brand settings. Any font selections you've made in the Ventrata Dashboard will be applied to your checkout automatically. Since the widget was originally built before we introduced Brands, this connection didn’t exist until recently. If you've already selected custom fonts in your brands settings, your checkout may look a little different after this update.

This is your chance to customise the typography of your checkout. You can visit the Brands section in the Dashboard to choose fonts that match your website and visual style.

Take a moment to review your brand settings to make sure your font selections match what you want customers to see.

Whether you're a museum, zoo, or cultural site, managing memberships shouldn't be a maze. The Memberships feature is built to meet the operational and strategic needs of today’s institutions. Create flexible membership tiers with distinct benefits, offer in-visit upgrades, enforce usage limits, and let members manage their access through a self-serve portal. With built-in tracking and auto-renewal options, you can grow recurring revenue while staying focused on your mission.

If you use time slots in select mode and organise them into groups, any icon assigned to a group in the dashboard will now appear in the checkout. This visual touch helps customers quickly identify and navigate time slot options more easily.

For clients, especially in the UK, who prefer an alternative to Google Places, we’ve added support for Loqate. By entering your Loqate API key in the checkout settings, you can enable address autocomplete with enhanced search accuracy tailored for the UK market—making checkout smoother for your customers.

To improve performance and reduce strain on our infrastructure, the Product List now loads only 5 products at a time. You’ll find a button at the bottom of the list that lets you load 5 more products with each click—helping pages load quicker and keeping your experience efficient.

Specify your preferred Sort By field and Sort Direction (ascending or descending) to tailor your data view. Don’t forget to save your changes on existing reports before exporting to keep your sort preferences intact.

We’ve updated calendar colouring in the Dashboard so that days will now only show a coloured background if they’re open or have available capacity. This small but mighty change makes it easier to visually scan for bookable days—no more background noise from closed dates.

Adjust dates and times in fewer clicks from the Bookings table using the Bulk Reschedule feature.

Bookings now include a pass your guests can add directly to Google Wallet from emails or via API.

Control which extras are eligible for upgrades — such as excluding booking fees, taxes, or other non-applicable extras.

Just like on the web, you can now tag questions and they'll automatically appear on every product that shares the tag — making setup faster and more consistent.

Challenges are a flexible system designed to help enforce rules at scan time. They let you define conditions that must be met before a ticket can be redeemed.

Manage multi-destination resellers like GetYourGuide with the Invoice Split Destination checkbox. Generate separate invoice per destination, even when a reseller is managed globally. This checkbox only appears when the reseller's destination is left blank.

Use the Skip if Empty checkbox if there's no data to include.

We've introduced two new variables for clearer, formatted dates on bookings and tickets:

Ideal for use in emails or ticket displays.

A suit of enhancements designed to boost performance and deliver a smoother customer experience:

Instead of browsing through long lists of products, customers first select a date, then choose from the available tickets. Based on their selection, they will see the relevant products.

Calendar First is designed for businesses that offer products and experiences with specific date-based variations like:

Key Benefits & Use Cases

✅ Simpler and Faster Booking - Customer focus on the dates that work for them, avoiding unavailable options.

✅ Better Product Discovery - By selecting a date first, customers only see what's available, reducing unnecessary steps and frustration.

✅ Enhanced Product Descriptions - More detailed and relevant product information helps customers make better choices.

✅ Optimised Add-on Sales - Extras are moved to a separate step after product selection. The rest of the booking flow remains unchanged after this step.

✅ Seamless Switching Between Calendar First and Product-Led Views - This functionality allows customers to switch between Calendar First (choosing a date first) and Product-Led (choosing a product first) based on their preference.

✅ Flexible Booking Flow - In addition to the full Calendar First flow, we also offer a variation where customers select only the date first. After choosing a product, they enter the classic Product-Led booking flow.

Streamline the process of answering questions by assigning product, unit, or extra tags to your questions to apply them where they're needed. The order questions page will now appear before entering contact details, making the checkout process more efficient.

In addition to manual entry and public promotions, you can now apply promo codes automatically at the beginning of checkout through the data-config attribute, a query parameter or session storage.

In addition to manually assigning resellers during checkout, you can now dynamically set them using a query parameter or store them in session storage. These options enhance order tracking, simplify integration, and improve the reseller experience.

Manage which products appear in the checkout. Instead of showing all products or just one, filter them by categoryID, destinationID, featured products, or custom product list via data-config. This give customers a more tailored experience.

We've enhanced form inputs by adding HTML5 autocomplete attributes. Browsers can autocomplete details like name, email, phone number, and address. This means less manual input, fewer errors, and a faster checkout experience.

We've also integrated Google Place API Autocomplete API to enhance the checkout process. As users type their street address, they'll receive real-time suggestions.

We've integrated Spreedly Payment Gateway, adding more flexibility in handling payments.

Apply a percentage markup on exchange rates when guests pay in a different currency. Simply adjust this setting under Supplier Settings to customise rates for foreign currency payments without affecting your main pricing structure.

Create and prioritise gateways under Supplier Settings > Gateways. Instead of setting gateways at the supplier or destination level, you can filter them by sources, currencies, destinations, checkouts, and portals.

Set a ratio of tickets that need to be accompanied by another ticket. This allows you to specify how many tickets must be purchased together.

Apply unit tags to ticket-level questions to filter and organise them when they are used.

The Checkout Deposit feature allows you to require a deposit payment when customers make a booking through the web checkout. This ensures that a portion of the total payment is secured upfront, while the remaining balance can be paid later. You can easily set up deposit amounts, percentages, and payment options through the system.

Rentals allow you to charge customers based on how long they borrow a products, with prices calculated by the duration of use (e.g., per hour or per day). Rentals charge customers based on the duration of use, while Fixed Rentals have a set price regardless of how long the product is rented.

All payments processed by Ventrata Payments will now be stored and can be recharged through the back office for future purchases.

Manage rescheduling more efficiently by automatically handling small balance differences or waiving them entirely when needed. Set an Auto Rebalance Threshold (%) at the terminal location to automatically waive minor price differences for reschedules — for example, with a 10% threshold, a $45 ticket can be rescheduled up to $49,50 at no extra charge. You can also enable Allow Rebalance (Yes/No) for individual or bulk bookings, waiving all rescheduling balances for those bookings.

This feature is perfect for situations like bad weather days or other scenarios where you would like to allow the guest to reschedule for free.

Ventrata products using Booking Size fares can now be connected to GetYourGuide with Pricing over API (with some limitations). If you had such products connected with GetYourGuide, they have automatically got 'Pricing over API' enabled as a part of this update.

GetYourGuide can now automatically sync your Ventrata extras as add-ons when necessary.

Your public promotions whitelisted for Klook will now sync to Klook to display strike-through pricing.

You can now resell products from Merlin Entertainment's operator using our updated connection (backend) with support for dynamic pricing and more.