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Product Updates

Stay informed with Ventrata's monthly product updates.

Updated over 3 weeks ago

January 2026

See Closures Directly Where Availability is Managed

Closures are now shown directly in the Availability section of the product page. This makes it easier to review and manage when your products are closed without switching views.


Smarter Scheduling for Packages

A new 'First Tour After Offset' option for Package Includes automatically books the next available slot if an exact offset time can’t be matched. Unlocks greater package availability with smarter scheduling.


Configure Combination Products Faster and More Flexibly

Combination products are now easier to manage:

  • Periods can be set in minutes, hours, or days.

  • A new '+ Combination Booking' button allows quick creation directly from the booking screen.


Avoid Misleading Prices by Hiding "From" Rates

Web Checkout now supports hiding "From" pricing (pricingFrom). When enabled, customers only see the final calculated price after selecting date, time, and required options.

How to enable:

Dashboard > Product > Settings > tick 'Hide "From" Rate'

Things to note:

  • Calendar first flows price may look "missing" until a selection is made.

  • Extras using pricingFrom will also be hidden.

  • Membership / discounted pricing: "from" can be especially misleading here, hiding avoids showing a teaser price that won't match most customers' final totals.


Go City Connection

We’ve upgraded to Go City’s latest Direct Connect API, enabling pricing and product mapping by pass variant, type, and brand. The listings to map on the connection page now sync automatically, speeding up the mapping as well. The integration also migrates to Go City’s new UUID offer IDs and enhances scan performance by reducing the number of API calls.


Expedia Connection: Automated Mapping

Expedia products can now be automatically pulled from your Expedia account and mapped directly in Ventrata. When you update mappings in the Ventrata connection page, products are remapped on Expedia automatically—no CSV files, no back-and-forth with the Expedia team. Mapping is now real-time, saving hours of downtime and manual work.


Airbnb Connection: Voucher Delivery over Messaging

Ventrata PDF vouchers or tickets, Apple Wallet passes, and QR code images are now automatically sent to customers via Airbnb messaging at booking confirmation. This allows guests to access attractions that require a ticket or voucher—something previously not possible. Enabled by default for new connections and available for existing ones by recreating the connection and remapping products. This unlocks Airbnb for suppliers that require vouchers as Airbnb continues expanding its supply base.


Add "Manage My Booking" Anywhere Without Taking Over the Page

MMB can now be opened in a popup overlay, triggered by any button or link.
Simply set popup: true (or embedded: false ) and the element becomes a launch point for the portal.

This is useful for:

  • Headers, footers, and navigation bars.

  • "Manage my bookings" button that shouldn't redirect or replace the page.

  • Cleaner integrations that feel native to your site.


Capture Waiver Signatures Faster Using the Customer Display

Waiver signatures can now be completed directly on the Customer Facing Display (CFD).
The terminal hands off the waiver, the guest signs on the CFD, and it’s automatically marked complete. If the CFD isn’t available, staff can still capture the signature on the main device.
This reduces queue friction and aligns with best-practice guest flows.


Support Flexible Family & Group Ratios at the Point of Sale

You can now define custom accompanied ratio rules (e.g. 2:5, 3:10), replacing the fixed 1 model. When a ratio isn’t met, terminals display a clear, rule-specific error message. This supports more complex group structures while maintaining compliance.


Make Express Entry Results Instantly Clear for Staff and Visitors

Express Entry now uses the same success (green check) and failure (red icon) screens as terminal mode. This creates consistent, instantly recognisable visual feedback across entry flows.


Let Kiosk Visitors Choose the Right Tour in Combination Extras

When a combination extra includes its own tour or availability, kiosks now show a full booking page. Visitors can select date, time, and quantities, matching Web Checkout behaviour. Details are pre-filled from the main booking and rules like fixed promos and same-day requirements are enforced. This prevents mismatched tour times and reduces staff intervention.


Keep Extras Hidden When Resellers Don't Allow Upgrades

If a reseller has upgrades disabled, extras are no longer shown on the booking form. When upgrades are allowed, extras appear as normal. This keeps terminal behaviour consistent with Dashboard configuration.


We’re hosting a series of webinars packed with practical tips, product insights, and real-world examples to help you get even more out of Ventrata. Don’t miss out on ideas you can take straight back to your business.

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