You can now choose whether affiliate sales inherit availability from the checkout source or use the concierge source instead. This gives you more flexibility in how reseller availability is managed.

Items now support custom retail prices and costs, making it easier to adjust item charges on bookings. You can also assign operators to retail items and include retail purchases on operator invoices, helping improve tracking and payable reporting.

Profiles & Households are now available, unlocking household-level membership management, easy reporting including lifetime value and activity, perfect for membership-focused operators.

Resources can now have custom durations and offsets at the resource group level. This means a resource can be released before the full tour ends and reassigned where needed.

New product settings allow you to prevent overlaps and control the booking order of specific products by requiring them to be scheduled either first or last within the same order.

Questions now support answer pattern validation, allowing you to define the required answer format using regex patterns, such as email addresses, phone numbers, or ID formats.

Allocations can now support both direct and indirect use at the same time, helping simplify setup across different sales scenarios.

You can now configure shared or fixed resource costs by tier, with the option to vary costs by unit type and apply different pricing across date ranges.

Resource unit tiers let you define which ticket tiers are allowed on a specific resource, giving you more precise resource management.

Dependent Answers now allow you to show follow-up questions based on previous answers, helping create a cleaner and more relevant booking flow.

CMS version history has been improved, allowing users to name releases, browse previous versions, visually preview them, and restore them when needed.

Checkout configuration options are now available in the CMS Editor, so users can manage them directly from the Settings → Checkout tab.

The new Product Highlight block lets you feature one specific product, ideal for special offers, discounts, or pages focused on a single experience.

Users can now update Hero section claims directly within the CMS Editor without needing to switch back to Dashboard settings. We’ve also expanded the icon library with many more icon options to choose from.

Product duration can now be hidden from product lists when needed, and duration labels have been redesigned into a cleaner pill-style badge for a more polished storefront experience.

New native PDF and File Upload blocks allow users to upload and display documents directly within CMS pages, including PDFs, spreadsheets, and other downloadable files.

Terminal now prevents offline settlement when an order must be settled online, helping reduce compliance issues around fiscal receipt requirements.

Terminal now blocks cash payments that exceed the cash limit, helping operators follow local payment rules and guide customers to another payment method.

Guests can now select From and To stops on Kiosk, view valid routes, and see their chosen route in the booking summary.

Staff can now reprint order receipts for Kiosk bookings, reducing manual workarounds at the customer service desk.

Time-based extra availability ensures extras only appear during their valid booking periods, keeping the booking flow cleaner.

You can now assign units directly to fares, allowing you to offer multiple units within a product while applying tiered pricing to specific ones and keeping others on static pricing for channels like GYG or Viator, giving you greater flexibility in how you structure and distribute your pricing.

Extras can now have availability date ranges, making it easy to introduce seasonal or limited-time add-ons like holiday experiences or special events, helping you create urgency and maximise upsell opportunities.

With 'Custom Retail' extras, guests can enter their own price, making it simple to support donation-style products or flexible pricing models without needing manual price adjustments.

New 'Includes Before' and 'Includes After' settings allow you to define the order in which package components must be booked, helping ensure operational consistency and reducing scheduling errors.

You can now generate and send payment links directly from the Back Office, making it easier to collect deposits or partial payments while automatically updating bookings once paid, reducing manual follow-ups and speeding up cash collection.

Export your pricing into a CSV, make changes in bulk, and re-upload to instantly apply updates, saving time and making large-scale pricing changes far more efficient.

You can now enable or restrict specific units by reseller or band, giving you tighter control over how your products are sold across different partners and channels.

All package types are now fully manageable within the MMB portal, allowing guests to select dates and times for each component, reschedule individual items, or cancel when needed, giving them more flexibility while reducing support requests for your team.

Guests can now review, renew, and manage their memberships directly within MMB, with dedicated membership views and settings, helping create a smoother experience that drives higher renewal rates and more predictable recurring revenue.

Guests can now resend their confirmation emails directly from MMB, while memberships are easier to manage with dedicated lists and clearer settings, reducing reliance on your support team for simple actions.

Staff can now apply discounts or price increases using percentage-based adjustments, either through presets or custom values, with automatic calculations that reduce errors and speed up the sales process.

Voucher numbers can now be required for reseller voucher sales, with support for both manual entry and scanning, helping improve validation and reduce errors in redemption flows.

Bookings will no longer proceed without a valid promotion when one is available, ensuring consistency between Terminal and Back Office pricing and reducing the risk of incorrect discounts being applied.

Kiosk now supports multiple selection groups within a product, enabling more advanced package configurations and guided purchase flows that improve upsell opportunities and customer experience.

Guests can now pay using QR codes on Kiosk when enabled, providing a quicker, contactless payment option that helps reduce queues and speed up transactions.

Customers can now choose whether their membership auto-renews during checkout, improving transparency and helping meet regional compliance requirements.

Guests can now select drop-off locations during the booking flow, making it easier to support transport-based and point-to-point products while improving the overall booking experience.

Hidden includes can now be excluded from POS and receipts while still being used in pricing and tax calculations, helping you maintain clean customer-facing flows without compromising backend accuracy.

You can now add reseller logos to receipt templates, helping reinforce partner branding and deliver a more professional customer experience.

You can now Apply Fixed Fare as a bulk action directly from the bookings table. When used, the current applied fare will be locked in as the booking’s Fixed Fare.

When creating or updating a package booking in Backoffice, you can now see each include’s tour time alongside the package tours.

You can now resend confirmation emails in bulk from the Bookings table → Bulk Actions, working the same as other bulk actions.

We now support rounding up the validity of open-dated and membership products to the end of the week, month, or year.
You can find this setting in the Product Form → Ticketing & Redemption.

Includes now support a Hidden option. When enabled, the include is hidden from checkout, tickets, PDFs, and sales interfaces, and is automatically redeemed when other includes in the booking are redeemed (or marked as no-show if the full package is no-showed).
This is designed for more complex packages where includes are used for revenue recognition or capacity limits without using a Package Product.

A new product setting prevents bookings from being changed to a cheaper fare, helping avoid refunds, while still allowing upgrades. Fare changes follow the product’s configured fare order and apply automatically to all bookings when enabled.

You can now bulk manage availability using the new Export & Import capability. This appears alongside the Bulk Change button in the product’s availability calendar.

You can now create balance-due orders and send a payment link directly from Terminal once a customer email is added. This supports phone bookings, group sales, and third-party guides without taking payment on the device.

Adyen terminals now support BACS payments when enabled. Staff can collect account holder name, account number, and sort code directly on the terminal.

Locations can now fully disable receipt printing to reduce fraud. When disabled, receipts are automatically skipped and all related printing toggles are hidden.

Terminal now shows a clear “GPS Unavailable” indicator in the in-app status bar when location data can’t be collected, making issues immediately visible to staff.

We are introducing a fully integrated analytics and experimentation platform built directly into your web checkout, designed to help you understand customer behavior and improve performance.

Key Featurs & Benefits

Pricing & Plans

Our pricing is designed to be simple, scalable, and transparent with a free entry point and clear growth paths as your needs increase.

No long-term commitment. Start monthly, upgrade or cancel anytime.No long-term commitment. Start monthly, upgrade or cancel anytime.

We’ve just rolled out an improvement to the Product Form, designed to make your day-to-day work a little smoother. No functionality has changed, and everything works exactly as before.

We’ve reorganized the form into clearer sections, making it easier to navigate and more intuitive when creating or editing products.

It’s the first of several improvementswe’re making across the dashboard to create asmoother, more intuitive experience

Closures are now shown directly in the Availability section of the product page. This makes it easier to review and manage when your products are closed without switching views.

A new 'First Tour After Offset' option for Package Includes automatically books the next available slot if an exact offset time can’t be matched. Unlocks greater package availability with smarter scheduling.

Combination products are now easier to manage:

Web Checkout now supports hiding "From" pricing (pricingFrom). When enabled, customers only see the final calculated price after selecting date, time, and required options.

How to enable:

Dashboard > Product > Settings > tick 'Hide "From" Rate'

Things to note:

We’ve upgraded to Go City’s latest Direct Connect API, enabling pricing and product mapping by pass variant, type, and brand. The listings to map on the connection page now sync automatically, speeding up the mapping as well. The integration also migrates to Go City’s new UUID offer IDs and enhances scan performance by reducing the number of API calls.

Expedia products can now be automatically pulled from your Expedia account and mapped directly in Ventrata. When you update mappings in the Ventrata connection page, products are remapped on Expedia automatically—no CSV files, no back-and-forth with the Expedia team. Mapping is now real-time, saving hours of downtime and manual work.

Ventrata PDF vouchers or tickets, Apple Wallet passes, and QR code images are now automatically sent to customers via Airbnb messaging at booking confirmation. This allows guests to access attractions that require a ticket or voucher—something previously not possible. Enabled by default for new connections and available for existing ones by recreating the connection and remapping products. This unlocks Airbnb for suppliers that require vouchers as Airbnb continues expanding its supply base.

MMB can now be opened in a popup overlay, triggered by any button or link.
Simply set popup: true (or embedded: false ) and the element becomes a launch point for the portal.

This is useful for:

Waiver signatures can now be completed directly on the Customer Facing Display (CFD).
The terminal hands off the waiver, the guest signs on the CFD, and it’s automatically marked complete. If the CFD isn’t available, staff can still capture the signature on the main device.
This reduces queue friction and aligns with best-practice guest flows.

You can now define custom accompanied ratio rules (e.g. 2:5, 3:10), replacing the fixed 1 model. When a ratio isn’t met, terminals display a clear, rule-specific error message. This supports more complex group structures while maintaining compliance.

Express Entry now uses the same success (green check) and failure (red icon) screens as terminal mode. This creates consistent, instantly recognisable visual feedback across entry flows.

When a combination extra includes its own tour or availability, kiosks now show a full booking page. Visitors can select date, time, and quantities, matching Web Checkout behaviour. Details are pre-filled from the main booking and rules like fixed promos and same-day requirements are enforced. This prevents mismatched tour times and reduces staff intervention.

If a reseller has upgrades disabled, extras are no longer shown on the booking form. When upgrades are allowed, extras appear as normal. This keeps terminal behaviour consistent with Dashboard configuration.