You can now Apply Fixed Fare as a bulk action directly from the bookings table. When used, the current applied fare will be locked in as the booking’s Fixed Fare.

When creating or updating a package booking in Backoffice, you can now see each include’s tour time alongside the package tours.

You can now resend confirmation emails in bulk from the Bookings table → Bulk Actions, working the same as other bulk actions.

We now support rounding up the validity of open-dated and membership products to the end of the week, month, or year.
You can find this setting in the Product Form → Ticketing & Redemption.

Includes now support a Hidden option. When enabled, the include is hidden from checkout, tickets, PDFs, and sales interfaces, and is automatically redeemed when other includes in the booking are redeemed (or marked as no-show if the full package is no-showed).
This is designed for more complex packages where includes are used for revenue recognition or capacity limits without using a Package Product.

A new product setting prevents bookings from being changed to a cheaper fare, helping avoid refunds, while still allowing upgrades. Fare changes follow the product’s configured fare order and apply automatically to all bookings when enabled.

You can now bulk manage availability using the new Export & Import capability. This appears alongside the Bulk Change button in the product’s availability calendar.

You can now create balance-due orders and send a payment link directly from Terminal once a customer email is added. This supports phone bookings, group sales, and third-party guides without taking payment on the device.

Adyen terminals now support BACS payments when enabled. Staff can collect account holder name, account number, and sort code directly on the terminal.

Locations can now fully disable receipt printing to reduce fraud. When disabled, receipts are automatically skipped and all related printing toggles are hidden.

Terminal now shows a clear “GPS Unavailable” indicator in the in-app status bar when location data can’t be collected, making issues immediately visible to staff.

We are introducing a fully integrated analytics and experimentation platform built directly into your web checkout, designed to help you understand customer behavior and improve performance.

Key Featurs & Benefits

Pricing & Plans

Our pricing is designed to be simple, scalable, and transparent with a free entry point and clear growth paths as your needs increase.

No long-term commitment. Start monthly, upgrade or cancel anytime.No long-term commitment. Start monthly, upgrade or cancel anytime.

We’ve just rolled out an improvement to the Product Form, designed to make your day-to-day work a little smoother. No functionality has changed, and everything works exactly as before.

We’ve reorganized the form into clearer sections, making it easier to navigate and more intuitive when creating or editing products.

It’s the first of several improvementswe’re making across the dashboard to create asmoother, more intuitive experience

Closures are now shown directly in the Availability section of the product page. This makes it easier to review and manage when your products are closed without switching views.

A new 'First Tour After Offset' option for Package Includes automatically books the next available slot if an exact offset time can’t be matched. Unlocks greater package availability with smarter scheduling.

Combination products are now easier to manage:

Web Checkout now supports hiding "From" pricing (pricingFrom). When enabled, customers only see the final calculated price after selecting date, time, and required options.

How to enable:

Dashboard > Product > Settings > tick 'Hide "From" Rate'

Things to note:

We’ve upgraded to Go City’s latest Direct Connect API, enabling pricing and product mapping by pass variant, type, and brand. The listings to map on the connection page now sync automatically, speeding up the mapping as well. The integration also migrates to Go City’s new UUID offer IDs and enhances scan performance by reducing the number of API calls.

Expedia products can now be automatically pulled from your Expedia account and mapped directly in Ventrata. When you update mappings in the Ventrata connection page, products are remapped on Expedia automatically—no CSV files, no back-and-forth with the Expedia team. Mapping is now real-time, saving hours of downtime and manual work.

Ventrata PDF vouchers or tickets, Apple Wallet passes, and QR code images are now automatically sent to customers via Airbnb messaging at booking confirmation. This allows guests to access attractions that require a ticket or voucher—something previously not possible. Enabled by default for new connections and available for existing ones by recreating the connection and remapping products. This unlocks Airbnb for suppliers that require vouchers as Airbnb continues expanding its supply base.

MMB can now be opened in a popup overlay, triggered by any button or link.
Simply set popup: true (or embedded: false ) and the element becomes a launch point for the portal.

This is useful for:

Waiver signatures can now be completed directly on the Customer Facing Display (CFD).
The terminal hands off the waiver, the guest signs on the CFD, and it’s automatically marked complete. If the CFD isn’t available, staff can still capture the signature on the main device.
This reduces queue friction and aligns with best-practice guest flows.

You can now define custom accompanied ratio rules (e.g. 2:5, 3:10), replacing the fixed 1 model. When a ratio isn’t met, terminals display a clear, rule-specific error message. This supports more complex group structures while maintaining compliance.

Express Entry now uses the same success (green check) and failure (red icon) screens as terminal mode. This creates consistent, instantly recognisable visual feedback across entry flows.

When a combination extra includes its own tour or availability, kiosks now show a full booking page. Visitors can select date, time, and quantities, matching Web Checkout behaviour. Details are pre-filled from the main booking and rules like fixed promos and same-day requirements are enforced. This prevents mismatched tour times and reduces staff intervention.

If a reseller has upgrades disabled, extras are no longer shown on the booking form. When upgrades are allowed, extras appear as normal. This keeps terminal behaviour consistent with Dashboard configuration.