Field Name

Description

Destination

the product can be sold in this location

Brand

associated a visual identity with the product

Address

the location of the product (street name, city, country)

📗 TIP

Ventrata uses the Google auto-complete according to the Google Place ID.

Internal Name

the name of the product as it is referred to on internal channels (backoffice, portals and the terminal app) in the primary language and any other languages if different

Title

the name of the product as shown on the web checkout in the primary language and any other languages if different

Code

enter an internal reference for the product

Package Only

the product is available only within a package or a pass

Combination Only

the product must be bought with another product

Duration

enter the duration of the attraction in minutes, hours or days

📒 NOTE

'1 day' means the ticket is valid until the end of the calendar day, regardless of purchase time.

For example, if the customer buys a ticket at 10:00, it remains valid until 23:59 of the same day.

'24 hours' means the ticket is valid for a full 24-hour period from the time of purchase.

For example, if the customer buys a ticket at 10:00, it remains valid until 10:00 the next day.

Duration Label

enter a custom label for the duration instead of minutes, hours or days

Duration Overflow

enable to add an extra day if a ticket is redeemed after the cutoff time

Duration Overflow Cutoff

enter the time since which the duration overflow kicks in

Billing Account Code

internal billing account code

Automatically Undefer Ledgers

enable if you want the booking status to be automatically set to ‘No-Show’ or ‘Redeemed’ once the ticket validity period has expired

📘 EXAMPLE

There are many customers who do not attend the tour even though they bought tickets. Use this option to automatically 'No-show' their tickets after the validity period elapsed.

Color

the colour of the product card on the web checkout if a banner image is not available

Categories

select categories which include the product

Tags

select existing tags or create new ones to label the product

Language

select the product language

Default Label

choose a booking label which is automatically assigned to any booking of the product

Field Name

Description

Operator

select an operator if the product is not operated by you

3rd Party

the product is sold by the supplier but operated by a 3rd party

Backend Connected

the product is connected through a reseller or operator connection

Direct API Prefer PDF

vouchers for bookings made via API are delivered in PDF format

📒 NOTE

As most OTAs are moving away from PDF formats due to a number of reasons (cannot deliver to resellers, not supported by mobile apps). Carefully consider your use case before opting for this option. The default format option is QR code or barcode.

External Redemption

a confirmed booking can be redeemed only by the operator

Operator Confirmation Required

requires the operator to confirm any booking of this product; in case of package products, this only applies to the included products as they may belong to different operators

Field Name

Description

Enable order confirmation email

tick the checkbox if you want to send a confirmation email to customers when they book the product, then choose the appropriate email template

Enable order cancellation email

tick the checkbox if you want to send a cancellation email to customers, then choose the appropriate email template

Enable order update email

tick the checkbox if you want to send an email to customers about update to their bookings, then choose the appropriate email template

Enable booking reminder email

tick the checkbox if you want to send a reminder to customers before the travel date, then choose the appropriate email template

Enable booking feedback email

tick the checkbox if you want to request feedback from your customers, then choose the appropriate email template

Enable waiver reminder email

tick the checkbox if you want to remind your customers about filling out an attached waiver, then choose the appropriate email template

Enable membership renewal email

tick the checkbox if you want to send customers expiry and renewal notices before their membership ends

Field Name

Description

Package

the product contains multiple other products, see How to Create Included Products for more information

Validity Days

the number of days customers have to use the remaining includes of a product package after the first one.

Package Including Pricing

the retail price of the package is set by the sum of the required includes; this is an easy way for packages to inherit the pricing of includes with dynamic pricing

📒 NOTE

Enable both 'Package Including Pricing' and 'Package Product' to use the Package Including Pricing functionality.

📒 NOTE

Products with 'Package Including Pricing' DO NOT use fares as those are applied to the included products.

Package Product

the included products of a package are hidden from sales representatives and guests

Package Multi-Date

the product contains multiple included products the travel dates of which can be several days apart

⛔️ WARNING

When creating a Multi-Date Package, DO NOT CHECK the 'Package Product' checkbox as customers need to be able to select the travel dates of individual includes.

Pass

the product is a re-usable city pass

Inclusions Count (Package Only)

if ‘Package’ is enabled, state the number of included products in the package

Membership

all availability is removed from the product and it is only sold as an open dated booking with pre-determined validity

Membership Auto-renew

enable to automatically renew the membership at full price when it expires

Field Name

Description

Available for Sale

enable to make the product available for sale, then select which channels allow the sale of the product

Allow Freesale

enable the ‘Override Availability’ field to make a sale even if availability is unavailable or sold out

Exclusive

indicate whether the product is exclusive

📒 NOTE

When using resources, exclusive products block out resources for the duration of a tour. Reach out to your Ventrata Customer Success Representative to set up the product to your specific needs.

Starts On / Ends On

if the product is available for a limited time only, enter the start and end dates

Minimum / Maximum Booking Size

if you wish to limit the number of tickets per booking, enter the minimum and/or maximum booking size

Date Required

customers must select a travel date to book the product

Fixed Capacity

the product offers a limited number of seats and bookings require an availability lookup

Always Online

terminal actions are always performed while connected to the internet

Resource Groups

if you require resources for the operation of the product, select a resource group

Reassign resources

enable to automatically assign resources in the most efficient way on any given date/tour time

📒 NOTE

When 'Reassign resources' is enabled, any manual change is overwritten with the next new booking.

Availability Modifiers

deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to availability

Require Retail Season

the product must be assigned to a season to be available for sale

Capacity

If your product has a limit on the number of guests it can accommodate at one time, enter that capacity here. If the tour uses multiple resources, specify the total combined capacity—the sum of all resource capacities.

📗 TIP

Specify the capacity of each individual resource directly in its settings.

Open

keep the checkbox ticked to make the product available for sale

Limit

apply a limit to the product, see Availability Management for more information

Fare

control the product’s pricing based on pre-determined rules using ‘Automatic’ fare or select a default fare from the list of your fares

Field Name

Description

Voucher Validity (Days)

for open-dated bookings: how long the ticket is valid

for dated bookings: status changes to 'No-show' or 'Redeemed' after X days (per Autoundefer).

Allow Voucher

select whether a booking returns a group ticket; can be used together with ‘Allow Ticket’

Allow Ticket

select whether a booking returns a ticket for each member of the party; can be used together with ‘Allow Voucher’

Scans Limit

the number of times a ticket can be scanned

Scan Interval

the amount of time before the same ticket can be scanned

Scan Tolerance Before

how long before the attraction tickets are allowed to be scanned

Scan Tolerance After

how long after the attraction began tickets are allowed to be scanned

Scan Tolerance After Offset Duration

include the duration of the attraction in the ‘Scan Tolerance After’ calculation

📘 EXAMPLE

If 'Scan Tolerance After Offset Duration' is enabled and 'Scan Tolerance After' is set to 1 hour on a tour with a 1 hour duration, tickets can be scanned after 2 hours after the tour starts.

Active From Redemption Time

enable if the validity period should start from the time the ticket was redeemed instead of the travel date

Scans Counter

select a counter associated with the product

Counter Entry Duration

enter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan

Allow Use Later

terminal function; the booking is in ‘Confirmed’ state after purchasing the product

Allow Use Now

terminal function; the booking is immediately in ‘Redeemed’ state after purchasing the product

📒 NOTE

We do not recommend enabling 'Allow Use Now' if 'External Redemption' is also enabled.

QRCode

consists of an array of black and white squares

Code128

consists of vertical lines arranged into a horizontal rectangle

AztecCode

consists of an array of black and white squares, featuring a bullseye pattern

Receipt

select a receipt template

Receipt Template (BOCA)

if you are using BOCA printers, select a BOCA receipt template

Reprint on Redemption

enable to reprint board passes when a booking or ticket is redeemed

Field Name

Description

Waiver Required

customers must sign a waiver to be able to redeem their tickets

Field Name

Description

Per-Booking Pricing

set a single rate regardless of the number of units selected in the booking

Disallow Fare Downgrade

when enabled, bookings can still be moved to a tour with a lower-priced fare, but the booking fare and price will not be recalculated. Moving a booking to a tour with a higher-priced fare remains allowed and will recalculate the price.

📒 NOTE

Fare movement is determined by the fare order configured on the product.

Allow Adjustments

allow your sellers to adjust the price on terminals and backoffice

Rate Modifiers

deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to rates

Tax Rates

select the tax rate(s) that apply for this product

Tax Included

indicate whether tax is included in the final price or not

Field Name

Description

Hide Duration

hide the product duration on the web checkout or concierge portal

Hide Availability

hide product availability on the web checkout or concierge portal

Hide Resource Allocations

hide assigned resource on the web checkout and receipt

Hide "From" Rate

hide the lowest possible price for today from the web checkout and kiosk

Allow Deposit

customers can pay part of the product’s price as a deposit and pay the rest during voucher redemption

Checkout Deposit

allow part payment for a booking by setting the percentage of the total

Checkout Deposit Message

enter a message that advertises the acceptance of deposit as payment

Checkin Allowed

allow guests to checkin using the web checkout

Checkin Reschedule Allowed

allow guests to reschedule their booking using the web checkout

Checkin Cancellation Allowed

allow guests to cancel their booking using the web checkout

📗 TIP

For both 'Checkin Reschedule' and 'Checkin Cancellation', you have the option to set a notice period. During this period, customers can reschedule or cancel their booking without incurring any fees. However, once the notice period has passed, an additional fee will be applied. You can create these fees as extras and then select the appropriate ones for each action.

Field Name

Description

Pickup Required

a pickup point must be selected to complete the booking

📒 NOTE

Make sure that you enable pickup on the product options and that pickup settings are in line with the product detail.

Allow Custom Pickup

a pickup point from the available pickup points can be selected; but customers can opt out of requesting a pickup

Custom Pickup Required

a pickup point from the available pickup points must be selected

Dropoff Required

a dropoff point must be selected to complete the booking

Allow Custom Dropoff

a dropoff point from the available dropoff points can be selected; but customers can opt out of requesting a dropoff

Custom Dropoff Required

a dropoff point from the available dropoff points must be selected

Hotel Search

allow guests to search their hotel and the nearest pickup point is assigned

Address Search

allow guests to search an address and the nearest pickup point is assigned

Allow Custom Tour Time

allow guests to enter their preferred tour time; set up tour times are ignored

Point to Point

indicate whether the product offers transfers from one place to another, sort of like a shuttle

Meeting Point

enter the name of the meeting point

Meeting Point Latitude/Longitude

meeting point coordinates

Meeting Time

enter the time by which customers should gather at the meeting point

Itinerary

select an itinerary created in the same destination, see Google Things To Do for more information

Field Name

Description

Rental

enable if you rent units like bikes or scooters;

Rental Fixed

charge the same amount regardless how long the rental is. The price will depend on the number of selected units. When ‘Rental Fixed’ is disabled, the price changes according to the length of the rental.

Minimum / Maximum Duration

determine the range of rental options (duration) which can be selected during booking flow

Field Name

Description

Items

select items included with the product; these can be purchased during the booking flow

📒 NOTE

Make sure the item destination is the same as the product destination.

Allow Public Notes

allow adding notes that can be seen by anyone (customers and resellers alike) on booking forms

Google Landing Page URL / Google Landing Page List View URL

if you wish to use a custom checkout or landing page instead of the Ventrata checkout, enter your URLs in the ‘Google Landing Page URL’ and ‘Google Landing Page List View URL’ fields. See Google Things To Do for more information.