You can create included products, or includes, which make up your package. To create a package, check the 'Package' box in Packages & Memberships section of the product form.
Package
The product level changes slightly to accommodate the components necessary to create a functional package product. In this article you will learn how to add includes to package products and what the individual settings mean.
Create Included Products
Go to the Included Products tab.
Included Products
Press the + NEW INCLUDE button.
New Include
📒 NOTEYou also have the option to create INCLUDE GROUPS. Include groups are typically used for city passes. You can group includes into groups based on levels (for example, Premium or Standard) and offer a number of attractions in each group.
Check the 'Optional' box if the include does not have to be selected to complete a booking. The include is required if the box is left unchecked.
Optional Include
📗 TIPBy default, all includes are required. Use this checkbox to change this setting.
Check the 'Hidden' box to hide the include from all sales interfaces.
Hidden
📗 TIP
When enabled, this include is hidden from the checkout, terminal app, tickets, and all PDFs. The include is automatically redeemed when at least one other include in the booking is redeemed, and automatically no-showed if the entire package is no-showed.
❌ WARNING
Do not enable both 'Optional' and 'Hidden' for the same include. An include must be either optional or hidden — not both.
Uncheck the 'Apply Discount' box if the package include should not receive a discount when a promotion is applied to the package.
Apply Discount
📒 NOTE
Before disabling this setting, make sure you understand the package pricing configuration, including the 'Package Include Pricing' functionality.
If you created include groups, choose which group the include belongs to.
Include Group
Select how many times the same include can be redeemed.
Limit
📗 TIPThis is useful for annual passes or memberships.
Select the include type:
Booking - include another product in the package
Gift Voucher - include a gift voucher with a specified value
Purchase - include merchandise or retail items
Include Type
Follow the steps for each include type:
Include Type: Booking
Include Type: Booking
Include another product in the package, either with other bookings or combined with different include types.
Check the 'Fixed Rates' box to retain the include's original price instead of the pro-rata rate of the package price.
Fixed Rates
📒 NOTEThis can be helpful if you want one or more of your includes to represent the majority of the revenue. By default, the pro-rata rate of each include is calculated as follows:
[package_price] x ([include_price] / [total_price_of_includes]) = [pro-rata_rate_of_include]📘 EXAMPLE
A package contains three includes. Its rate is set to
$60, while the rates of its individual includes as standalone products have the following rates:Include 1 = $20
Include 2 = $10
Include 3 = $40
Their rates in the package are split as follows:
Include 1 =
60 x (20 / 70) = $17.14Include 2 =
60 x (10 / 70) = $8.57Include 3 =
60 x (40 / 70) = $34.29But if 'Fixed Rate' is ticked on Include 3, the split is adjusted:
$60 [package_price] - $40 [fixed_rate_include-3] = $20 [remaining_balance]Therefore,
Include 1 =
20 x (20 / 30) = $13.33Include 2 =
20 x (10 / 30 ) = $6.67Include 3 =
$40
Check the 'Offset Duration' box to offset the travel date of the include by the duration of the package.
Offset Duration
📗 TIP
This is useful for return tickets, where the inbound ticket can be booked after the tour's duration.Select the number of minutes, hours or days the include's tour date should be offset from the other includes' tour dates.
Offset
📒 NOTE
Offsets are not supported for multi-date package includes. Use intervals instead.
Select the included product from the list of your existing products.
Other Product
Map the package unit (field name) to the corresponding unit on the included product.
Map Units
Enter how many minutes, hours or days before the next include can be redeemed.
Interval
📗 TIP
Here's how offset and interval times affect include start dates:
Offset & Interval Explainer
Define which includes must be scheduled before or after each other.
Includes Before & After
📒 NOTE
If the include dates are not selected in the order configured in the dashboard, an error is displayed on the screen, and the customer cannot complete the booking.
Include Order Error
Keep the 'Allow Overlap' box checked if the tour date and duration of the include can overlap with the tour dates and duration of other includes.
Allow Overlap
Select an option from the include's list.
Product Option
📒 NOTEIf no option is selected, the first option on the include's product level is taken.
Check the 'Open Dated' box if the tour date does not have to be selected at the time of booking.
Open Dated
📒 NOTEThe customer has to redeem their ticket for the include within the validity period of the package.
Select a tour or leave this field blank to include all tours in the package.
Product Tour
📒 NOTE
If the include is backend-connected and has tour times, its availability is pulled from an external source rather than your supplier's availability settings. Check the included product's tour times by making a test booking. Then, update the package product's tour times to match those of the include.
Check the 'First tour after offset' field to allow the system to relax strict offset rules for package includes.
First tour after offset
📒 NOTE
When this field is checked on an include, the system will automatically select the next available tour time after the offset, rather than requiring an exact match.
Use this setting when tour schedules do not always align perfectly with offset increments.
📘 EXAMPLE
A package contains three includes:
Include 1 - No offset
Include 2 - 20-minute offset
Include 3 - 40-minute offset
If a customer books a
2:00 PMpackage slot and the setting is not enabled, each include must match the exact offset time:Include 1 =
2:00 PMInclude 2 =
2:20 PMInclude 3 =
2:40 PMIf any of these exact times are unavailable, the entire package cannot be booked.
With 'First Tour After Offset' enabled, the system will automatically select the next available time after the offset:
Include 1 =
2:00 PMInclude 2 =
2:20 PMInclude 3 =
2:45 PM(next available after the 40-min offset)Uncheck the 'Match tour if only one' box to prevent automatic matching to package tours when the include only has one tour.
Match Tour if Only One
📒 NOTE
By default, if an included product has only one tour, the ‘Match tour if only one’ box is checked. This means Ventrata will automatically match that single included product tour with each package tour. Unchecking the box disables this behaviour.
Select a pickup point.
Pickup
Indicate whether pickup is required for the include.
If pickup should not be offered on the include, tick the 'Pickup Disabled'.
Indicate whether dropoff is required for the include.
Pickup & Dropoff Configuration
Press the Create Include button.
Create Include
Include Type: Gift Voucher
Include Type: Gift Voucher
Include gift vouchers alongside other products in the package.
Enter the value of the gift voucher.
Gift Amount
Press the Create Include button.
Create Include
Include Type: Purchase
Include Type: Purchase
Include merchandise or retail items as part of the package.
Select an item from the list.
Item
Enter the quantity of the item included in the package.
Purchase Quantity
Press the Create Include button.
Create Include
Next Steps
🕣 Set up opening hours
Make your package product available.
🚌 Create tour times
If no product tour is selected at the include level, create tour times for the entire package.
🧾 Set rates
Add rates for each ticket tier, consider setting reseller rates or strike rates for the web checkout. Or check the "Package include Pricing" box to inherit the price from the includes.
🧩 Learn more about product settings in our article about the product level.