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Dashboard
Learn how to use and troubleshoot the Ventrata dashboard.
How to Use the Dashboard
Ventrata GlossaryA list of terms and their descriptions used in the Ventrata infrastructure.
How to Use the Bookings TableThe Bookings tab houses all of your reservations, item or gift purchases, and keeps record of your customers and resource allocations.
How to Use the Booking LevelBooking Level refers to the booking detail, which appears when you select a specific booking on the Bookings page.
How to Upgrade Bookings from the DashboardUpgrade from one product to another seamlessly while maintaining important booking data intact.
How to Use the Tickets TableTickets are the bottom layer of the booking hierarchy: an order can have multiple bookings, while a booking can contain multiple tickets
How to Use the Orders TableAn order is the top layer of the booking hierarchy in that an order can have multiple bookings, while a booking can contain multiple tickets
How to Create and Use TasksManage bookings using Tasks to provide exceptional customer support.
How to Use the Extra Upgrades TableExtras are non-booking items, such as mugs as souvenirs. They have their own price and are always sold with a booking.
How to Use the Item Purchases TableDisplay all item purchases that are sold. Unlike bookings, retail items have no travel date, expiry or capacity descriptors.
How to Use the Adjustments TablePrice adjustments change the price of a product to match the prices on the market or because a custom price is needed
How to Use AdjustmentsPrice adjustments are changes to the price of a product to match the prices on the market, or because a custom price may be needed.
How to Use the Customers TableCustomers is a database of your customers’ contact information.
How to Use the Gifts TableThe Gifts page provides an overview of all the gift cards sold through your operation.
How to Use the Resource Allocations TableResource Allocations is an overview of allocated resources across all your bookings where resources where assigned.
How to Use the Transactions TableThe Transactions tab captures any movement of monies that was recorded by the Ventrata dashboard.
How to Use the Transfers TableTransfers refer to the movement of funds between accounts.
How to Use the Disputes TableA credit card dispute occurs when a cardholder challenges a charge on their credit card statement.
How to Use the Ledgers TableLedgers are accounting books or records that systematically track and summarise financial transactions of a business.
How to Use LedgersLedgers are accounting books or records that systematically track and summarise financial transactions of a business.
How to Use the Shifts TableView your sellers' shifts in real time.
How to Reconcile a ShiftVentrata allows cashiers to reconcile each shift and make sure amount turned in by sellers match the sales made through the terminal app.
How to Use the Shift Adjustments TableView transaction adjustments made during shift reconciliation.
How to Use the Scans TableView information about ticket or voucher scans made by sellers.
How to Create TerminalsTerminals facilitate customer purchases and payments, whether through staffed counters or self-service machines
How to Set up PresetsPresets are an efficient tool that helps streamline the sale of popular products.
How to Create LocationsA location is a physical or virtual site where travel tours or attractions are sold to customers.
How to Use DutiesDuties are sets of identifiers for drivers.
How to Create SellersSellers are direct staff selling your products in the field.
How to Use TargetsTargets are a commission structure for sellers.
How to Use MessagesContact sellers or locations directly from the Ventrata dashboard, and allow your sellers to reach you using their terminal devices.
How to Use the Print Errors TableThe Print Errors page is a log of all the print errors that occurred on your payment terminals.
How to Create Web CheckoutsA web checkout is an online payment system that allows customers to purchase products or services directly through a website.
How to Manage CheckoutsAfter creating a web checkout, you can further customise it to enhance the user experience and effectively represent your company.
How to Create Pages
How to Point Your Ventrata Web Checkout to a Custom DomainHosting your web checkout on a custom domain enhances brand consistency by providing a seamless experience for customers.
How to Create AgentsAn agent is a person employed by a reseller selling your products.
How to Use BandsBands are how Ventrata structures commissions for Resellers.
How to Use ReclaimsA reclaim is an adjustment for an invoice you can add or subtract from an invoice.
How to Use TopupsAllow resellers with a credit limit to continue selling when they hit their limit.
How to Create BatchesBatches are collections of vouchers which can be redeemed by customers.
How to Use the Invoices TableThe Invoices tab centralizes all your reseller invoices, allowing you to create new ones and manage existing ones easily from one place.
How to Create VouchersA reseller voucher is a document issued by a reseller that entitles a customer to a service sold on behalf of the service provider.
How to Use the Vouchers TableVouchers is are a set of allocated barcodes resellers can use to sell your products.
How to Use RewardsRewards allow concierges to collect points instead of money, which they can redeem with gift cards.
How to Use the Products TableThe Products section encompasses the settings required to create a comprehensive portfolio of products.
How to Use the Availabilities TableView and debug availability variations.
How to Use ClosuresClosures close availability for products for select periods.
How to Use the Rates Table
How to Create ItemsCreate sales items that can be purchased individually or alongside a booking.
How to Create StocksAccurate tracking of inventory helps in strategic planning, pricing adjustments, and promotional offers, leading to customer satisfaction.
How to Use CountersVentrata offers the counters functionality for attractions that use turnstiles.
How to Use CategoriesSort your product offering into meaningful groups.
How to Use BrandsManage your different brands in a single place and assign them to your portals and web checkouts.
How to Create DestinationsDestinations allow you to split your operation into several separate ones.
How to Create PromotionsPromotions are discounts used in a variety of applications, from single tickets to entire bookings.
How to Use QuestionsQuestions allow you to create customisable queries for customers to answer before completing a booking.
How to Create SeasonsSeasons help define peak and off-peak times, allowing businesses to adjust their offering and prices accordingly.
How to Use Tax Rates
How to Use Seasonal Tax RatesAutomate the application of periodic tax rates, removing much of the manual grunt work.
How to Use NoticesAdvertise promotions or updates about upcoming tours using notices.
How to Create and Format WaiversA signed waiver protects an organisation from liability for certain actions or events.
How to Manage Supplier SettingsThe Supplier Settings section contains information about your operation and configurations for underlying Ventrata functionalities.
How to Create Ledger CodesLedger codes are alphanumeric identifiers used in accounting to categorise transactions and financial activities.
How to Use Webhook RegistriesSend orders to 3rd party accounting systems using webhook registries