Product availability depends on several settings on the product and elsewhere. When faced with missing or incorrect product availability, you may turn to Ventrata’s Availability Debug Tool which provides a quick and easy way to spot issues with product availability.
Alternatively, review your settings in the following sections:
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If you need help setting up your product, read our article How to Set Product Availability.
Availability Debug Tool
In the Ventrata dashboard, go to Products > Availabilities.
Availabilities
Press the Debug button in the action bar.
Debug
Select your currency and the source, where the product should show up.
Currency & Source
Select the booking and travel date, when the product should be available.
Booking & Travel Date
Select your product with availability issues.
Select an option (if applicable).
Product & Option
Specify any other parameters that help delimit the product (pickup included, tour times, etc.).
Pickup & Tour Details
Review product availability. You may use these information to determine the root cause of the availability issue.
Product Availability
If an issue is not apparent from the Debug tool, continue with the steps below.
Product Page
In the Ventrata dashboard, select your product from Products > Products.
Products
Product Details
On the product page, press the pen and paper
icon to access the product detail.
Edit Product
Check that your settings do not prevent the product from booking:
the product is for sale on the expected sources
Sources
the product is not exclusively part of a package or combination, whereby it must be booked with another product
Package or Combination Only
the product is still within its validity period
Validity Period
the product is not exclusive;
Exclusive
📒 NOTE
If ticked, one booking of the product blocks out the entire product for the particular travel date.
the ‘Open’ checkbox is ticked
Capacity
Ticket Details
On the product page, select the Tickets tab.
Tickets
Press the pen and paper
icon to access the ticket details.Edit Ticket
Check that ticket settings do not prevent the product from booking:
ticket quantity or unit age does not prevent from booking a certain amount of tickets at a time
Minimum & Maximum Quantity and Age
there is no requirement for the unit to be accompanied by a different unit
Accompanied by
the ticket is available on the required sources
Sources
Cutoffs
On the product page, select the Cutoffs tab.
Cutoffs
Check that individual cutoff times for each source are applied as intended and use the correct time unit.
Booking Cutoff - define how long before tour time a booking is possible
Ignore Cutoff If PAX - tick the checkbox if the cutoff should be ignored when the tour has at least one booking
Cancellation Cutoff - define how long before the tour time a booking can be cancelled
Advance Cutoff - define how long ahead a tour can be booked
Spot-check any special cutoffs applied to individual options, bands or resellers.
Special Cutoffs
Option Details
On the product page, select the Options tab.
Options
Press the pen and paper
icon to access the option detail.
Edit Options
Check that option settings do not prevent the product from booking:
the option disallows only the expected units, tours and extras
Disallow Units, Tours & Extras
the option is not exclusive
Exclusive
📒 NOTE
If ticked, one booking blocks out the entire product the option is part of for the particular travel date.
the option is within its validity period
Option Validity Period
the option is available on the required sources
Sources
Tours
On the product page, select the Tours tab.
Tours
Press the pen and paper
icon to access the tour detail.
Edit Tours
Check that tour settings do not prevent the product from booking:
the tour is still in its validity period or there is no validity period set (tour is always available)
Tour Validity Period
the tour is available on the required sources
Sources
General Availability
On the product page, select the General Availability tab.
General Availability
Toggle the drop-down menus to search for closed availability within a specific configuration (tour-weekday, source-month, etc.).
Availability Modifiers
Change the availability for a specific combination or press the DELETE ALL button to reset availability for future bookings.
Delete All
📒 NOTE
If you cannot change the individual availabilities, the product is likely part of a package of another product. If that is the case, check the above details also for that product.
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We recommend you keep general availability as clean as possible, i.e. changing availability to only a few combinations. That way, the likelihood of availability issues is far smaller. If you have questions regarding availability, read our article on Availability Management, or reach out to our support specialists or your Customer Success Representative to help you with the setup.
Opening Hours
On the product page, select the Opening Hours tab.
Opening Hours
Check that the opening hours cover your tour times (check tour times under the Tours tab).
Opening Hours
Tours
Planned Outages
Closures
In the Ventrata dashboard, go to Products > Closures.
Closures
Check whether your product falls under one of the closure dates in the dashboard.
Closure Periods
Click on a closure and verify what days and sources the closure applies to.
Weekdays & Sources
Seasons
In the Ventrata dashboard, go to Products > Seasons.
Seasons
Check whether your product’s validity is out of any season.
Season Duration
If dates are not an issue, click on a season and verify that the product is listed in one of the seasons.
Products
Calendar
Navigate to the Calendar and locate the product.
Use the following checks to identify potential availability issues:
Show closed dates
Uncheck the 'Hide Closed' checkbox in the actions bar to display all dates, including those without availability.
Hide Closed
Adjust visible columns
Select columns that are relevant to your product setup, for example, tours, options,. resources or allocations.
Filters
📒 NOTE
If certain filters are not applied, availability in the calendar may appear inconsistent. To avoid confusion, make sure all related filters are enabled at the same time so the data displayed reflects the full availability picture.
Inspect availability details
Open the availability for any date that looks incorrect to review it's configuration.
Open Availability
Allowed or Disallowed Product
Many of Ventrata’s settings rely on allowing and disallowing. Be sure to also check the following sections to make sure your product is allowed or, at minimum, not disallowed, as appropriate.
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Ticket Terminals
Locations
Web Checkouts
Web Checkout Detail
Resellers
Reseller Detail
Band Detail
Products
Categories
Promotions