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How to Manage Availability using Resources

Product availability encompasses a set of modifiers which are taken into account when a booking takes place.

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Product availability encompasses a set of modifiers (capacity, resource groups, opening hours, tour times) that are taken into account when a booking takes place. Resource availability is typically an automated process where the distribution and sum of all available resources is taken into account depending on product and resource capacity, date and time specification and so forth.

πŸ“’ NOTE

This article focuses on product availability using resources. If you are looking for more information on how to cap product availability for resellers, read our article on Allocations.

πŸ“— TIP

Product and resource availability management closely affect one another in that

  • you may share multiple resources for one product

  • and have the same resources assigned across multiple products.

πŸ“’ NOTE

Options settings, β€˜Options’ being underlying elements to your products, may require resources and affect the overall resource allocation and product availability during booking. Consider these factors when setting up both your products and resources.


Prerequisites:

  • Capacity is defined for the product.

  • Manifests are set up in your Calendar.

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If you need help creating manifests, read our article on How to Create a Manifest.

Availability Management on the Product

Product availability is derived from a set of settings. This includes the product’s opening hours, assigned resources or capacity restrictions.


Availability Management Using Manifests

Manifests offer an overview of product and resource availability based on selected criteria. The page takes into account at minimum capacity and resource settings on the product level, available resources assigned to the manifest and bookings.


Using Bulk Changes

Bulk changes help you allocate a resource in bulk by re-defining any of the following parameters:

  • Date range

  • Sources

  • Months and Weekdays

  • Tour Groups and Tours

  • Capacity

Bulk changes can be applied up to 3 months ahead.


Troubleshooting Product Availability Issues

Availability is governed by multiple factors within the system.

  • Verify the tour times are set up correctly.

  • Check the overall availability settings for the product.

  • Ensure no conflicting resource group settings are preventing the product from being available.

πŸ“— TIP

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