🔐 Required Role Permissions: Products, Options, Units, Update Availability,
Each setting is placed in logical containers, easily accessible from the product level.
Product details
Change the product definition by pressing the pen and paper icon in the left corner, or press the bin icon to delete the product.
Tickets
Create tickets your customers can buy to attend your attraction.
📗 TIP
Learn How to Create Tickets.
Cutoffs
Define a time range when booking or cancellation of a tour is possible.
📒 NOTE
Cutoffs do NOT apply to Backoffice sales.
Booking Cutoff - define how long before tour time a booking is possible, for example, setting the booking cutoff to 24 hours means that the tour is unavailable 24 hours before tour start
Ignore Cutoff If PAX - tick the checkbox if the cutoff should be ignored when the tour has at least one booking
📘 EXAMPLEA walking tour company pays a guide the same rate for every day when he shows up for the tour, regardless of the tour group's size.
The company can add a 24 hour cutoff and regularly check bookings for the following day. If no tickets were sold, the company does not need to book the guide for the next day and saves costs for every day no bookings were made.
However, if there was at least one booking, the cutoff is ignored and any last minute sales are allowed, because the guide needs to be booked anyway. This option prevents anyone from booking the tour 1 hour before the tour time and not having a guide.
Cancellation Cutoff - define how long before the tour time it is possible to cancel a booking, for example, setting the cancellation cutoff to 3 hours means that the tour cannot be cancelled if the tour begins in 3 hours or less
Advance Cutoff - define how long ahead a tour can be booked, for example, setting the advance cutoff to 30 days means that the tour can be booked only within the next 30 days from the current date
Specify cutoffs for each option (if applicable) and press the SAVE CHANGES button.
Fields
Select which customer fields should be visible and required on the booking form. These can be specified for each ticket and each booking.
List of available fields
List of available fields
Salutation - the preferred form of address for the customer, for example, Mr., Mrs., or Ms.
Full Name - the customer's complete name, which may include their first, middle and last name(s)
First Name - the customer's first name, which may include a middle name if applicable
Last Name - the customer's last name, which may consist of one or more family names
Company - the organisation where the customer is currently employed
Department - the department within the customer's place of employment
Title - the position or role held by the customer within their company
Email - the customer's email address
Mobile - the customer's mobile phone number
Age - the customer's age
Language - the customer's preferred language for communication
Country - the customer's country of residence
Address - the street name and number of the customer's residence
City - the city in which the customer resides
State/Province - the state (as in the USA or Mexico) or province (as in Canada or Switzerland) where the customer lives
ZIP/Postal Code - the ZIP or postal code corresponding to the customer's address
Notes - the customer may include notes at checkout
Tax ID - the customer's tax identification number
Tax Office - the tax office where the customer files or reports their taxes
Marketing - an opt-in checkbox for the customer to subscribe to receive marketing communication from your company
Specify fields for each source, then press the SAVE CHANGES button.
Extras
Create non-booking items, such as mugs or blankets as souvenirs. They have their own price and are always sold with a booking.
📗 TIP
Learn How to Create Extras.
Press the Pricing button on the right to adjust prices using the available rate modifiers. Press SAVE CHANGES to save your settings.
📒 NOTE
You can only change values for combinations of modifiers in this window. If you wish to change the percentage to fixed price or vice versa, you need to edit the Extra detail using the pen and paper icon.
Fares
Dynamically control the pricing by setting up one or multiple rules, where at least one or all of them have to be met. When these rules are met, the price of your product changes automatically.
📗 TIP
Rates
Set prices for the different ticket tiers, reseller rates or costs associated with the product.
Use rate modifiers below the rates table to define prices for different sources, seasons, tours, resellers or currencies.
Use the MODIFIERS button in the top right corner of the rates table to add rate modifiers directly into the table view and review all the possible rate variations.
📒 NOTE
Typically a modifier, such as Option or Fare (as appropriate), may already be pre-selected under the MODIFIERS button.
When setting up your rates, be sure to set your prices also WITHOUT any modifiers selected. If not, the 'From' price will always display as 0. This affects how the 'From' price is shown in the backoffice, terminal app, web checkout, sales portals or on OTAs.
Switch between tabs to view and set the different rate types:
Retail - the amount customers pay to purchase a ticket
Commission - the amount resellers earn from the sale of your product
Wholesale - the wholesale rate of the product; this is the price the reseller pays for the product from you
Cost - the amount you invest into the product, either the price of the purchase of a 3rd party product or a fixed cost per ticket, such as a fee for a guide included in the ticket price. This is reflected in the Accounting section of the booking level.
Strike - the deleted rate, this is useful if you wish to highlight an advantageous price change
When your rates are set, press the SAVE CHANGES button to save your settings.
Options
Create variations of your products, for example, based on language, duration or time of day, or change the composition of includes for package products.
📒 NOTE
Options affect product structure and the final price.
📗 TIP
Learn How to Create Options.
Tours
Set a schedule of tour times throughout the day when customers can visit your attraction.
📒 NOTE
Tours affect product availability.
📗 TIP
Learn How to Create Tours.
Tour Groups
Group tours together based on time of day to change pricing and availability.
📒 NOTE
To use 'Sunrise' and 'Sunset' presets, enter the product longitude and latitude on the product detail.
📗 TIP
Learn How to Create Tour Groups.
Dropoffs
Offer your customers a dropoff after the tour is concluded. Dropoffs are location-based rather than time-based.
📒 NOTE
To enable dropoffs, the 'Dropoff Available' checkbox on the tour detail must be ticked.
📗 TIP
Learn How to Create Dropoffs.
Combinations (Cross-sell)
Create combinations of products which can be offered IN ADDITION to an already selected product, either at full price or, typically, for a discount.
📒 NOTE
Combinations are not available through the Backoffice channel.
📗 TIP
Comparisons (Up-Sell)
Create comparisons to products which can be offered INSTEAD OF an already selected product. This can be a premium product for a higher price with extras included in the attraction or a variation of the same product for the same price.
📒 NOTE
Comparisons are not available through the Backoffice channel.
📗 TIP
Included Products
If your product is a package, i.e. the 'Package' checkbox is ticked on the product form, the Included Products tab is added to the product level. Add standalone products which constitute a package product.
📗 TIP
General Availability
Manage product availability using availability modifiers based on product setup.
Availability modifiers in the General Availability table include, but are not limited to:
Weekday
Month
Date
Source
Availability can be set for an entire modifier, for example, make availability changes to 'Monday' and every Monday will have the exact same settings. Or you can choose to select a specific combination at the intersection of two modifiers in the table. Additionally, you can include modifiers from the bottom drop-down lists, thus availability is applied when the rules specified in General Availability are met.
📗 TIP
To learn more about availability, read our article Availability Management.
Opening Hours
Opening hours determine which of your tours are available. Tours outside opening hours are not shown during booking. With opening hours, you have the option to create different opening hours for different days and months, which can be valid for specific date ranges but not for others.
📗 TIP
Allocations
Allocations allow you to limit product availability for resellers by capping their availability pool. You have the option to create exclusive allocations, thus decreasing the parent capacity. A more in-depth overview of allocations with examples can be found in our Allocations article.
📗 TIP
Gallery Images
Upload gallery images by pressing the + NEW GALLERY IMAGE button.
The uploaded images will appear in a rolling strip on your web checkout. You may include a title and a caption. To finish the process, press the Create Gallery Image button. Repeat the process for every image.
Banner Images
Upload banner images by pressing the + NEW BANNER IMAGE button.
The uploaded images will appear in a rolling strip at the top of the product page on your web checkout. You may include a title and a caption. To finish the process, press the Create Banner Image button. Repeat the process for every image.
📒 NOTE
If a banner image is uploaded on the Branding tab, the rolling strip is replaced with the branding banner.
Branding
Product Logo
Visible on branded items, such as receipts, tickets and emails.
Cover Image
Displayed on product lists; this is the first image of your product that your customers see.
Banner Image
Visible at the top of the product page. Only one image can be uploaded here.
📒 NOTE
If banner images have been already uploaded on the Banner Images tab, those will be replaced by this banner image.
Video
This replaces the banner image to showcase your product.
Product Information
Add more details about your product. While the above settings are aimed at creating a working product, the settings below are intended to engage the customer.
Element | Description |
Internal Name | the product name as it appears in the Ventrata dashboard; this is pre-populated at product creation |
Title | the name of the product as shown on the web checkout in the primary language and any other languages if different |
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Caption | the product's tagline |
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Redemption Instructions | information on how to redeem a voucher for the product |
Sales Tag | a strip across the product cover, for example, 'Bestseller'; appears both on the web checkout and concierge portal |
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Short Description | a short description of the product displayed on the product web page |
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Usage Instructions | information on how to use the tickets |
Sales Checklist | this is shown below the Add to Cart button on the web checkout. It includes information you would like to tell the customer in order to influence their purchasing behaviour, such as “All entry tickets included” |
Internal Notes | include instructions or notes the staff should be wary of, for example, "Please ask for ID when purchasing"; internal notes appear on the sales portal |
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Booking terms | enter the booking terms the customer has to accept before purchasing the product; when filled in, a checkbox appears below the booking calendar with a link to the booking terms, see these Web Checkout examples. |
Inclusions | list what is included with the product; displayed below the description with a green check mark |
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Exclusions | list what is NOT included with the product; displayed below the description and inclusions with a red cross |
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URL Path | a unique URL of the product page; automatically generated based on the product name |
Alert | a strip of text across the banner on the checkout widget |
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Cancellation policy | enter the cancellation terms the customer has to accept before purchasing the product; when filled in, a checkbox appears below the booking calendar with a link to the cancellation policy, see these Web Checkout examples. |
FAQ | frequently asked questions, include questions customers might be interested in knowing the answers to and provide clear answers; |
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Highlights | provide interesting facts, information that highlight your product; exposed via OCTO API |
Meta | SEO tags, for example, title, keywords, summary |
Website HTML | space for custom HTML code of the product page |
Long description | the main description of the product; displayed below the gallery images |
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Logs
Any updates to the product are logged at the very bottom of the product level. To view specific types of logs, switch between the User Comments and System Updates tabs, or browse the All Logs tab for a complete list of logs.
