What are combinations?
The customer selects a product, number of tickets, and tour time. Before the selection of a payment method, if certain conditions are met, the customer may select another product to add to their purchase.
There are three main reasons why an operation would make this decision:
One or all of the included products are do not sell well on their own, because they are sold for free, uninteresting or they are a loss maker, and bundling them generates profit.
You want to make sure your product is sold. Say, you operate a Hop on Hop off business, which gives you the opportunity to advertise, sell bottles of water, or upgrade them to additional days.
The two products together are popular, so it makes sense to sell them together.
Combination products can be sold at full price, or more often than not, at a discounted price.
Create Combinations (Cross-sell)
In your Ventrata dashboard, go to Products > Products.
Products
Select an existing product.
Go to the Combinations (Cross-sell) tab.
Combinations (Cross-Sell)
Press the + NEW COMBINATION button.
New Combination
Select booking which options should offer a combination or do nothing to keep all options.
Option
📗 TIPIf the product has no options, keep the default 'All Options' selection.
Select the combination product.
Other Product
📗 TIP
'Other product' is the product that the customer can ADD to their first choice.
Map units of the combination product to those of the original product.
Map Units
Select a discount from the list of promotions or keep empty to offer each product at full price.
Promotion
In the 'Period' field, enter how many minutes, hours or days after the travel date of the original product the combination product can be booked.
📒 NOTE
Using a minus (-) value means that the combination product must be used before the original booking.
Check the 'Allow Same Day' box to permit booking the combination product on the same date as the original booking.
Check the 'Allow Overlap' box to permit the travel time of the original booking and combination product to overlap.
Booking Period from Travel Date
📒 NOTEIf 'Allow same day' is unchecked, the travel date of the combination product cannot be on the same day as that of the original product.
Enter how many tickets must be purchased to offer a combination.
Minimum Booking Size
Enter a description.
Description
📗 TIP
The description appears on the web checkout when selecting a combination product.
Select which sources can offer the combination.
Sources
Press the Create Combination button.
Create Combination
Combinations Flow
Backoffice
Backoffice
The agent opens a booking detail that includes a combination product and presses the Combination Booking button to see available add-ons.
Booking Detail
The form displays:
applicable discount
number of tickets (this value is fixed based on the original booking)
total balance
product-specific settings (for example, rentals)
Combination Booking Form
After selecting the date and time, the agent presses the Create Booking button to complete the booking process.
If a balance is created, the agent can take a payment, or the customer can settle the balance at the attraction.
Booking Detail with Add-On
Checkout
Checkout
The customer selects a product, number of tickets, and tour time. Before the selection of a payment method, the customer may decide to add another product to their booking based on a suggestion configured on the site.
Combination Suggestion
The customer can then select their preferred date and time for the combination product.
Combination - Date Selection
When they press Add to cart button, both original and combination product appear in the shopping cart.
Shopping Cart
Terminal
Terminal
The customer selects a product, number of tickets, and tour time. Then they press Add to add the product to the shopping cart.
Original Product
On the Shopping Cart screen, they can choose to browse Available Combinations.
Combination Suggestion
The customer can then select their preferred number of tickets, date and time for the combination product.
Combination - Date Selection
When they press Add button, both original and combination product appear in the shopping cart.
Shopping Cart
Kiosk
Kiosk
The customer selects a product, number of tickets, and tour time. Then they press Add to add the product to the shopping cart.
Original Product
On the Summary screen, they can choose to browse Available Combinations.
Combination Suggestion
The customer can then select their preferred number of tickets, date and time for the combination product.
Combination - Date Selection
When they press Continue button, a summary of the selected combination product is shown.
Combination Summary
Finally, when the customer presses the Continue button on this page, both the original and combination product appear on the Summary page, showing the total balance due.
Summary