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How to Create Combinations (Cross-Sell)
How to Create Combinations (Cross-Sell)

Combinations offer a way to offer customers other products IN ADDITION to the one they already selected.

Lucia Burin Sestakova avatar
Written by Lucia Burin Sestakova
Updated over a week ago

What are combinations?

The customer selects a product, number of tickets, and tour time. Before the selection of a payment method, if certain conditions are met, the customer may select another product to add to their purchase.

There are three main reasons why an operation would make this decision:

  1. One or all of the included products are do not sell well on their own, because they are sold for free, uninteresting or they are a loss maker, and bundling them generates profit.

  2. You want to make sure your product is sold. Say, you operate a Hop on Hop off business, which gives you the opportunity to advertise, sell bottles of water, or upgrade them to a additional days.

  3. The two products together are popular, so it makes sense to sell them together.

Combination products can be sold at full price, or more often than not, at a discounted price.

Combination Offers

πŸ“’ NOTE

Combinations are not available through the Backoffice channel.


Create Combinations (Cross-sell)

  1. In your Ventrata dashboard, go to Products > Products.

    Products - Products

  2. Select an existing product.

  3. Go to the Combinations (Cross-sell) tab.

  4. Press the + NEW COMBINATION button.

    + New Combination

  5. Select booking which options should offer a combination or do nothing to keep all options.

    Option



    πŸ“— TIP

    If the product has no options, keep the default 'All Options' selection.


  6. Select the combination product.

    Other Product



    πŸ“— TIP
    'Other product' is the product that the customer can ADD to their first choice.
    ​


  7. Map units of the combination product to those of the original product.

    Map Unit

  8. Select a discount from the list of promotions or keep empty to offer each product at full price.

    Promotion

  9. In the 'Period (days)' field, enter how many days after the travel date of the original product the combination product can be booked for.

  10. Check the 'Allow same day' box to allow booking the travel date of the combination product for the same day as that of the original product.

    Period & Allow Same Day



    πŸ“’ NOTE

    If 'Allow same day' is unchecked, the travel date of the combination product cannot be on the same day as that of the original product.
    ​


  11. Enter how many tickets must be purchased to offer a combination.

    Minimum Booking Size

  12. Enter a description.

    Description


    πŸ“— TIP

    The description appears on the web checkout when selecting a combination product.
    ​


  13. Select which sources can offer the combination.

    Available On

  14. Press the Create Combination button.

    Create Combination


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