The 'Select Tickets' feature of the Ventrata terminal app empowers your sellers to individually manage tickets from group bookings, providing an efficient and seamless way to upgrade or adjust specific tickets according to customer preferences.
This feature not only simplifies the process for sellers but also allows your customers to enjoy a tailored experience, giving them the option to upgrade individual tickets without affecting the entire booking.
Prerequisites:
Only a group ticket/QR code was scanned.
The product is associated with other products allowing customers to upgrade or add combination products.
Upgrade Individual Tickets
📒 NOTE
In this example, all tickets in the booking were redeemed.
In the Ventrata terminal app, go to the Scan tab.
Scan a group ticket.
📗 TIP
You can also use the in-app keyboard to type the booking reference, if available.
Press the three dots at the bottom of the screen.
Select the Select Tickets option.
Select individual tickets that require a separate action.
Press the Select button.
📒 NOTE
The selected tickets' detail are shown onscreen. Any action performed at this stage will apply only to the selected tickets, not the entire booking.
Press the three dots at the bottom of the screen.
Select the appropriate action.
📒 NOTE
The list of actions depends on the booked product's settings, including but not limited to Add Extra, Comparisons (Up-sell), Combinations (Cross-sell).
Additional actions can be performed from the booking detail (Reschedule) or using the primary button (Redeem Voucher or Scan Entry).
If there is a balance due, the customer has to pay the difference.
The tickets are upgraded and the changes are recorded in the backoffice.
Any outstanding payments are recorded in the Payment Summary section
The upgrade action is logged in the Logs section
The original booking is modified to display the two upgraded tickets,
a separate booking of the original booking with the upgraded tickets is created,
and a new booking of the upgraded product is also created.