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How to Create and Manage Extras

Extras are non-booking items and they are created on the Product Level. They have their own price and are always sold with a booking.

Updated over a week ago

🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports

Create a New Extra

Extras are created at the product level to be sold with bookings—such as donations, booking fees or even merchandise.

  1. In your Ventrata dashboard, go to Products > Products.

    Products - Products

    Products

  2. Select an existing product.

  3. Go to the Extras tab.

    Extras

  4. Press the + NEW EXTRA button.

    + New Extra

    New Extra

  5. Enter extra name and description (as needed).

    Name & Description

    Extra Name & Description

  6. Enter a code , or internal reference, for the extra.

  7. Add new or existing tags.

    Code & Tags

    Code & Tags


    📗 TIP

    These fields are useful for filtering and reporting purposes.


  8. Select whether an extra is added to each ticket separately or the entire booking.

    Available On

    Available on Ticket or Booking

  9. Select whether the extra is

    • always required

    • required when the product is upgraded

    • both.

    Required extras will be automatically preselected by default.

    Required

    Required Extra

  10. Select whether the extra is preselected by default during booking.

    Selected by Default

    Selected by Default

  11. If the extra is available at the booking level (step 8.), you can allow customers to reschedule or cancel it through their booking.

    Checkin Reschedule / Cancellation Allowed

    Checkin Settings



    📗 TIP

    This is a self-service option on the customer-facing web checkout, allowing customers to change their travel dates or cancel bookings through the Manage My Booking portal.


  12. Check the 'Prevent Automatic Cancellation' box to prevent this extra from being automatically cancelled when the booking or tickets are cancelled.

    Prevent Automatic Cancellation


    📗 TIP

    Use this for non-refundable extras like cancelation fees, donations, booking fees or similar.


  13. Upload a cover photo for the extra.

    Cover Photo

    Extra Cover Photo

  14. Select the sales channels where the extra will be available.

  15. If the extra is available on each ticket (step 8.), select the units where it can be added.

    Channels & Units

    Channels & Tickets

  16. Select whether this extra is a charity roundup.

    Roundup



    📒 NOTE

    Follow the Charity Roundup guide to set up a charity roundup opt in checkbox.


  17. Select whether the pricing method for the extra:

    • as a percentage of the ticket or booking price

    • as a fixed price.

    Then, enter the percentage or fixed value of the extra for each ticket tier.

    Extra Price

    Percentage per Ticket

  18. Select the applicable tax rate (if needed).

    Tax Rate

    Tax Rates

  19. If this is a timed extra, enter the duration in minutes, hours or days.

    Duration

    Duration

  20. Select any other extras that should not be bookable with this extra.

    Blacklist Extras

    Blacklist Extras

  21. Press the Create Extra button.

    Create Extra

    Create Extra

📗 TIP

For examples of how to use extras, such as cancellation fees, refer to How to Use Extras.


Pricing

To adjust the price of an extra, go to the rates table at the product level. By default, the extra will appear as a unit in the pricing table, where you can set its default price.

📒 NOTE

You can also manage extra rates using:

Extra Price

📗 TIP

​Use rate modifiers (below the rates table) to define prices based on sources, seasons, tours, resellers or currencies.​

Rate Modifiers

Rate Modifiers

Modifiers in the Rates Table

  1. Press the MODIFIERS button in the top right corner of the rates table.

  2. Add the Extra modifier.

  3. Set specific prices for each unit with the extra.

    By default, the base price per extra (at the unit-level) is used, but you can override the price for each unit separately.

📒 NOTE

Only per-ticket extras can be used as modifiers, as they are directly associated with ticket units.

Modifiers

Rate Types Explained

  • Retail - the price customers pay for the extra

  • Commission - the amount resellers earn from selling the extra

  • Wholesale - the price resellers pay you for the extra

  • Cost - your internal cost of the extra

  • Strike - a crossed-out rate to highlight a discounted or promotional price

When your rates are set, press the SAVE CHANGES button to apply your settings.​

Save Changes

Save Changes

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