Skip to main content

How to Use Extras

Learn how to set up extras for charging cancellation fees or offering cancellation protection on bookings.

Updated today

Extras let you add additional charges or services to bookings. In this article, you will learn how to use extras for two common cases:

  • Cancellation Fee - charge a fee after a customer cancels their booking

  • Cancellation Protection - offer an optional extra that customers can buy during booking to avoid cancellation fees later.

Both options can help you manage cancellations more effectively while offering customers flexible choices. Below, you’ll find step-by-step instructions for each setup and a breakdown of how they work in practice.


📘 EXAMPLE

Consider the following cancellation rules:

  • 14 days or more before the tour date = FREE cancellation

  • 14 to 2 days before the tour date = a cancellation fee applies

  • Less than 2 days before the tour date = cancellation not allowed

or you can offer a 'Cancellation Protection', allowing customers to cancel for free up to 2 days before the tour date.

❌ Cancellation Fee

You can use extras to collect a fee AFTER a booking is cancelled.

  1. Navigate to the product where the cancellation fee applies.

    Products - Products

    Products

  2. Go to the Extras tab.

    Extras

  3. Press the + NEW EXTRA button.

    + New Extra

    New Extra

  4. Enter 'Cancellation Fee' as the extra name.

  5. Select 'Booking' to apply the fee to the entire booking.

    Available On Booking

  6. Check the 'Checkin Cancellation Allowed' box.

    Checkin Cancellation Allowed

  7. Uncheck all sources.

    Not Available for Sale on Any Source

  8. Press the Create Extra button.

    Create Extra

    Create Extra

  9. In the Retail tab, locate the lines for the 'Cancellation Fee' and enter the fee amount—this is the amount the customer will be charged when cancelling their booking.

    Cancellation Fee Price

  10. Press the pen and paper icon to edit the product.

    Edit Product

  11. Scroll to the bottom of the product detail.

  12. Check the 'Checkin Cancellation Allowed' box.

  13. Select the Cancelation Fee extra in the 'Checkin Cancellation Extra' field.

  14. Then, set the 'Checkin Cancellation Extra Notice' to 2 weeks.

    Checkin Cancellation Allowed

  15. Finally, press the Update Product button to save your settings.

    Update Product


Cancellation Fee Flow

The customer completes their booking without any extra fees.

Web Checkout Booking

If the customer cancels their booking via the Manage My Booking portal between 14 and 2 days before the tour, the cancellation fee appears on the Cancel and Refund button.

Cancel and Refund + Cancellation fee amount

📒 NOTE

After cancellation, the booking level will show:

  • the Cancelation Fee added to the booking items

  • the Order Total equal to the cancellation fee

  • the Refunded amount showing the difference between the tour price and the cancellation fee

Booking Level


⛑️ Cancellation Protection

You can also offer extras that customer can purchase to protect themselves from cancellation fees.

  1. Navigate to the product where the cancellation protection applies.

    Products - Products

    Products

  2. Go to the Extras tab.

    Extras

  3. Press the + NEW EXTRA button.

    + New Extra

    New Extra

  4. Enter 'Cancellation Protection' as the extra name.

  5. Select 'Booking' to apply the fee to the entire booking.

    Available On Booking

  6. Check the 'Checkin Cancellation Allowed' box.

    Checkin Cancellation Allowed

  7. Keep only the 'Web Checkout' source checked.

    Available for Sale on Web Checkout

  8. Press the Create Extra button.

    Create Extra

    Create Extra

  9. In the Retail tab, locate the lines for the 'Cancellation Protection' and enter the fee amount—this is the amount the customer will pay at the time of booking.

    Cancellation Protection Price

  10. Set the Cancellation Cutoff to 2 days.

    You can apply this cutoff for the Web Checkout only or to all sources, depending on your operations.

    Cancellation Cutoff


Cancellation Protection Flow

During booking, the customer can add the Cancellation Protection extra.

Cancellation Protection

The total booking amount will include the ticket price plus the cancellation protection fee.

The customer can cancel their booking via the Manage My Booking portal up to 2 days before the tour date by using the Cancel and Refund button.

Cancel and Refund

📒 NOTE

The cancellation protection fee does not appear on the Cancel and Refund button because it is paid during the booking. After cancellation, the booking level will show:

  • the full ticket price as refunded

  • the Order Total equal to the Cancellation Protection fee, which is non-refundable

Booking Level

Did this answer your question?