Default Columns
Customer - shows the name of the person for whom the booking was made
Status - refers to the current status of a booking:
Status | Description |
Pending | the booking is being processed; an order must be processed in the course of a timeout period. Once the timeout runs out, the order expires and a new one must be placed. The duration of a timeout period can be set in Supplier Settings > Edit Supplier > Order Timeout (mins). |
Expired | an order took too long to process; a new booking is required. |
Balance Due | the booking was not paid in full |
Confirmed | the booking was purchased but not yet redeemed |
Cancelled | the booking was annulled |
Redeemed | tickets in the booking have been used; orders made through a Point of Sale are automatically redeemed because they are sold as entrances. |
Pending | if the ‘Operator Confirmation Required’ checkbox is ticked on the product detail page (Products > Products > [select-product} > [press-pen-and-paper-icon}), a booking with this product remains in this status until it is confirmed by the operator |
Ticket - unique alphanumeric string of a ticket associated with the booking where an extra was purchased
Product - the name of the product purchased
Extra - the extra purchased with the product
Source - where the sale was made:
Source | Description |
Terminals | orders coming from a physical device, e.g. Sunmi, PAX, iPhone operated by a seller or reseller agent |
Web Checkout | orders carried out on a website and widgets |
Backoffice | orders carried out through the box office (such as concierge, but using a seller’s PIN), and orders made with the + New Order button in the Ventrata dashboard using admin access |
Direct API | orders coming through an API connection with an OTA |
Concierge | orders carried out through a sales portal by a concierge or tour operator. |
Sales Kiosk | orders carried out by the customer using a self-service booth with a screen |
Travel Date - date when the tour takes place
Price - the price of the extra
📗 TIP
Columns can be easily filtered by pressing the arrow next to the column title.
Actions
The action bar between the navigation bar and the extras table enables you to perform a number of additional functions.
Search bar - filter the extras table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches> Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches
📗 TIP
To learn more about saved searches, read our article Working with Saved Searches.
Reset All Filters - appears when a filter was used; press to reset filters to their default states
Bulk Actions - select one or multiple extras and press to apply an action on your selection; options include
Bulk Action | Description |
Cancel All | bulk cancel multiple extras; extras cancelled in bulk will have the same cancellation reason, see above |
Show Columns - press to add new columns, or remove existing ones from your current view;
📗 TIP
The list of columns which can be added is listed at the end of this article, under Generate Report.
Export - export the extras table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the extras table
📗 TIP
To learn more about reports, read our article Working with Charts and Reports.
Report function | Description |
Total | sum of values |
Minimum | the lowest value |
Maximum | the highest value |
Average | the sum of values included in the report divided by their count |
Count | number of the selected parameter |
Available Columns
Column | Description |
Order Balance | the amount due or overpayment of an order |
Latitude | the latitude of a virtual location (if set up) |
Longitude | the longitude of a virtual location (if set up) |
PAX | the number of passengers regardless of ticket type (tier) |
Total | the total amount paid |
Cost | the amount of costs associated with a booking (for example, the purchase of 3rd party products) |
Base Cost | the cost of a product in the product’s base currency |
Wholesale | the set price of an order; resellers buy your product at a set price (wholesale), and you are contractually bound to keep the price unchanged for a certain length of time |
Commission | the reseller’s cut from the sale; you pay commission to a reseller for selling your products |
Card Total | the total amount paid by card |
Cash Total | the total amount paid by cash |
Other Total | the total amount paid by other means |
Gift Total | the total amount paid by a gift card |
Voucher Total | the total amount paid by a reseller voucher |
Order Balance | the difference between an amount due and an amount paid |
Price | the price of the extra |
Shift ID | unique shift identifier |
Order Notes | notes entered in the checkout form |
Order Reference | 8-character alphanumeric string beginning with the number symbol (#) located in the top right corner on the booking level |
Voucher | name of the reseller voucher |
Voucher Code | code of reseller voucher used during the sale |
Voucher Bill Gap | YES / NO; used with sequential voucher numbers: if a voucher number does not follow the sequence (1, 2, 3, 4, and then 9 comes in), the system automatically creates bookings with voucher numbers that fill the gap between the last and newest booking (5, 6, 7 and 8 - called ‘bill gap vouchers’) to be able to invoice the reseller on the skipped vouchers as they will have been sold (common with physical booklets of vouchers) |
Reconciled | indicates whether payments in the transaction are matching |
Channel | the source of the sale (Terminal, Web Checkout, Backoffice, Direct API, Concierge, Sales Kiosk, custom channels) |
Order Destination | if destinations are set, the destination in which the sale was made |
Reseller | name of the reseller who made the sale |
Registry | name of registry to register orders in an external system in real time |
Registry Data | a reference assigned to the order from an external system |
Reseller Code | code assigned to a reseller |
Connection | name of the connection |
Connection Partner | name of the connection partner (reseller) |
Checkout | name of the checkout through which the order was made |
Portal | name of the sales portal through which the order was made |
Reseller Destination | destination to which a reseller is assigned to |
Reseller Manager | name of the person assigned to a reseller; you can splice revenue from resellers and pin it by manager |
Reseller Band | name of the reseller band a reseller is assigned to |
Reseller Channel | name of the channel a reseller is assigned to |
Checkout Channel | type of channel assigned to the web checkout |
Reseller Billing Account Code | custom code used for ERP integrations like SAP |
Reseller Billing Customer Code | custom code used for ERP integrations like SAP |
Reseller Billing City | city where the reseller resides used for billing and invoicing purposes |
Reseller Billing Address | full address of the reseller for billing and invoicing purposes |
Reseller Invoice Date Field | specifies whether a reseller is invoiced on the travel, booking or redemption date |
Reseller Tags | tags assigned to a reseller; used for filtering |
Reseller Tax Registered | indicates whether a reseller is tax registered; if a reseller is tax registered, net tax is calculated using the wholesale price (net tax = tax on wholesale); if a reseller is not registered, net tax is calculated using the retail price (net tax = tax on retail) |
Reseller FX | the conversion rate against the reseller’s currency |
Reseller Allow Top-ups | indicates whether a reseller is allowed to receive credit top-up; credit is used when a reseller, usually a concierge, accepts cash payments instead of using the payment gateway, which can be a liability for the operation |
Supplier FX | the conversion rate against the supplier’s currency |
Direct Sale | indicates whether sales where made by your sellers, from your website or kiosk; indirect sales are made by resellers, both concierge or via API |
Referrer | URL of a web referrer |
Agent | name of an agent working for the reseller |
Shift Seller | name of the seller selling through a terminal, who started the shift |
Shift Cashier | name of the cashier selling through the backoffice or concierge portal |
Shift Location | name of the terminal location |
Shift Location Tags | tags associated with the location |
Seller | name of a seller; this seller can be different than the shift seller, see ‘Shift Seller’ above. You can assign a promoter, where street sellers are not allowed to sell directly to customers but can bring them to the terminal or box office to finish the sale. |
Seller Billing Account Code | code assigned to a seller for billing purposes |
Seller Tags | tags associated with the seller |
User | name of a user who made sales using a password (manager, finance staff, etc.) |
Location | name of the location where the sale was made from |
Location Channel | name of the channel which was used to make the sale at the location |
Outlet | name of the reseller outlet; outlets can be thought of as chains that can be assigned to a reseller |
Email Receipt | indicates whether an email receipt was sent to the customer |
Source | name of the source where the sale was made from |
Settlement | type of settlement method: Direct - the full amount was paid to you, Voucher - you need to settle the payment with a 3rd party, Deposit - a deposit was paid in the course of the transaction, Wholesale - the reseller paid you the wholesale price, Deferred - there is a balance remaining on the order |
Customer | customer full name |
Customer Contact | a summary of a customer’s contact information (full name, email address, phone number) |
Customer Tags | custom tags assigned to a customer, used for filtering |
Customer Salutation | how the customer wishes to be addressed, for example, Mr., Mrs. or Ms. |
Customer Full Name | same as ‘Customer’, see above, but the customer name is typed without spaces |
Customer First Name | customer’s first name |
Customer Last Name | customer’s last name |
Customer Company | customer’s company |
Customer Department | the department in which the customer works at their company |
Customer Title | customer’s work title at their company |
Customer Email | customer’s email address |
Customer Mobile | customer’s phone number |
Customer Age | customer’s age |
Customer Language | customer’s preferred language |
Customer Country | customer’s country of residence |
Customer Address | customer’s address (street name and number) |
Customer City | customer’s address (city) |
Customer State | customer’s address (state) |
Customer Postal Code | customer’s address (postal code) |
Customer Notes | customer notes included at checkout |
Customer Tax ID | customer’s tax identification number |
Customer Tax Office | tax office to which the customer belongs |
Customer Marketing | indicates whether the customer subscribed to receive marketing communication |
Imported | indicates whether a booking was imported |
Test | indicates whether a booking is a test booking |
IP Address | if a customer made an order through the web checkout, their IP address is shown |
User Agent | browser information if a sale comes through the web checkout |
Delivery Method | delivery method of tickets (via email, sms, QR code, scan digital wallet, print tickets, do nothing) |
Currency | currency used to sell a product |
Transferred | indicates whether funds have arrived in the operation’s account |
Terminal | name of the terminal where the sale was made from |
ID | unique alphanumeric string identifying a booking |
Reseller Reference | - |
Status | indicates the state of a booking, see Bookings - Status column |
Product | name of your product |
Travel Date | date when the tour takes place |
Redemption Date | date when the booking was redeemed |
Redemption Time | time when the booking was redeemed |
Redemption Location | virtual or physical location where the tickets were redeemed |
Confirmation Date | date of order confirmation |
Confirmation Time | time of order confirmation |
Confirmed | indicates whether the booking was successfully processed |
Visitor Fingerprint | if a value is displayed, a visitor used fingerprint identification to pay for the order (if implemented) |