The Scan Only mode is designed for use with turnstiles, allowing customers to pass through a barrier to enter a restricted area or gain access to an attraction. This mode can also help sellers streamline the ticket validation process using handheld devices.
📒 NOTE
Each use case assumes that the necessary hardware is properly connected and configured to ensure correct functionality.
Attended
When a device in Scan Only mode is 'Attended', it means that sellers have certain limited capabilities, as well as access to manifests and settings.
Create Scan Only Terminal
In your Ventrata dashboard to Ticket Terminals > Terminals.
Terminals
If you operate in more than one destination, select the appropriate destination.
Destination
Press the +New Terminal button.
New Terminal
Enter terminal 'Name'.
Terminal Name
Enter 'Serial Number' if available.
Serial Number
📗 TIP
If you are using a terminal device, you can find the Serial Number on the back of the device (copy the number following S/N). If you are using a phone, go to Settings > About phone for Android / System Settings > General > About for iOS.
Select the 'Gateway' that will process card payments if the device is equipped to do so.
Gateway
Select the configs of all peripheral devices such as printers, scanners, routers, etc. connected to the terminal.
Configs
Select ‘Scan only’ under Mode.
Check the 'Attended' box to allow sellers to scan and redeem tickets. Sellers also have access manifests and settings.
Attended
Select the location where the device will be used.
Location
Press the Update Terminal button, or the Create Terminal button if a new terminal is created.
Create Terminal
Add Terminal to Location
📗 TIP
If you need guidance on how to create a new location, follow the steps in this article.
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Select the appropriate location.
Select the scan-only terminal(s) that will be used at the location in the 'Scan Terminals' field.
Scan Terminals
Press the Update Location button to save your settings.
Update Location
Related Hardware
Unattended
Unattended mode is primarily designed for use with turnstiles.
Customers scan their tickets, and the system determines how to handle entry based on the configuration:
When
Perform Next Action is disabled, the turnstile simply validates whether tickets are valid for entry.When
Perform Next Action is enabledand there is no balance due on the booking, tickets are redeemed at the turnstile and customers can enter the attraction.
Create Scan Only Terminal
In your Ventrata dashboard to Ticket Terminals > Terminals.
Terminals
If you operate in more than one destination, select the appropriate destination.
Destination
Select an existing terminal or create a new terminal.
New Terminal
Select ‘Scan Only’ under Mode.
Mode - Scan Only
Keep the 'Attended' box unchecked.
Attended
Check the 'Perform Next Action' to have the device automatically perform the next logical action if it is enabled in the Location settings.
Perform Next Action
Select the location where the device will be used.
Location
Press the Update Terminal button, or the Create Terminal button if a new terminal is created.
Update Terminal
Add Terminal to Location
📗 TIP
If you need guidance on how to create a new location, follow the steps in this article.
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Select the appropriate location.
Scroll down the form or search 'Allowed Next Action'.
Select the actions the terminal will do when tickets are scanned.
Collect Balance - if there is a balance due, an error message will be shwon onscreen
Complete Waiver - if a waiver is required but is not signed by the customer(s), an error message will be shown onscreen
Redeem - scanned tickets are redeemed
Scan - tickets are scanned but not redeemed
Nothing - no action is performed
Allowed Next Action
Select the scan-only terminal(s) in the 'Scan Terminals' field.
Scan Terminals
Press the Update Location button to save your settings.
Update Location
Related Hardware