Ventrata Terminal App
Discover the Ventrata terminal app, learn how to make sales on site and troubleshoot.
43 articles
- Ventrata Terminal App OverviewTransform your terminal device into an all-in-one solution, seamlessly complementing your operations.
- How to Activate a Device in Terminal ModeThe Ventrata app enables you to sell and collect tickets for your products on select hardware devices.
- How to Activate Terminal in Kiosk ModeKiosk mode is a self-service solution that eliminates the need for staff assistance.
- How to Start a ShiftStart using the Ventrata terminal app in a few easy steps.
- How to Use Terminal in Command ModeCommand mode is allows users to complete bookings on one device and process payments on a separate device.
- How to Activate a Device in Scan Only ModeValidate tickets with handheld devices or connected turnstile solutions, adding extra security checks for a seamless customer experience.
- How to Activate Offline Payments for Adyen Terminals
- How to Use Quick SaleQuick Sale is designed to enable you to sell products in just a few straightforward steps.
- How to Make a New Booking Using the Terminal AppThe New Booking flow allows you to make one or multiple orders at once and tailor them to your customers needs.
- How to Use Direct Reseller SaleA Direct Reseller Sale is made for the reseller, who earns a percentage from selling your products.
- How to Redeem a Reseller VoucherUse the Reseller Voucher flow to allow customers claim vouchers provided by a reseller with you.
- How to Use the Hotel Deposit FlowA Hotel Deposit is paid by the customer to a reseller at a hotel. The rest of the booking fee is paid by the customer at the attraction.
- How to Use ScanScan anything from vouchers, city passes to tickets using the Scan tab of the Ventrata terminal app.
- How to Make a New Retail PurchaseThe New Retail Purchase flow is designed to streamline the selling of items that a customer would be happy to purchase during their visit.
- How to Sell Gift Cards through the Ventrata Terminal AppGift cards are prepaid vouchers that can be purchased by customers and then used as a form of payment for experiences.
- How to Use Bar TabsThe Bar Tabs functionality enhances the food and beverage capabilities at your location.
- How to Cancel and Refund BookingsStreamline booking cancellations for your sellers and customers alike.
- How to Rebook BookingsEnable sellers to change bookings without the assistance of backoffice staff.
- How to Upgrade Individual Tickets after Scanning a Group TicketEnhance customer satisfaction by offering increased flexibility with the ability to modify select tickets within a booking.
- How to Add CommentsAdd comments and attachments to existing bookings, ideal for operations requiring proof documents during ticket collection.
- How to Add TipsSuppliers in tipping-based markets can enable and use the gratuity feature to boost customer satisfaction and reward service.
- How to Make Payments in the Terminal AppThe Ventrata terminal app offers various payment options for bookings. Select, split or combine multiple methods with ease.
- How to Waive Order BalanceAllow customers to reschedule tours with waived balances and encourage positive referrals.
- How to Set up Matching Reseller Settlement Methods in the Terminal AppUse batches to let resellers settle sales using all approved methods.
- How to Assign Promotion CodesCreate your own promo codes or use Ventrata-generated random codes to offer attractive discounts for your customers.
- How to Override AvailabilitySellers can override availability in the Ventrata terminal app to make bookings above the limit when appropriate.
- How to Use Multi-Date Packages on the KioskMulti-date packages are products, which contain multiple products, the travel dates of which can be several days apart.
- How to Use the Bulk Vouchers FlowCreate and pre-print reseller vouchers on the fly directly from the terminal app.
- How to Use Express EntryLearn how to configure a scan-only terminal and location to support quick self-service ticket sales and scanning.
- How to Redeem a Reseller Gift VoucherUse the Reseller Gift Voucher flow to allow customers to redeem gift vouchers provided by a reseller.
- How to Use Multi-ScanRedeem multiple tickets or passes in one scan flow.
- How to Use the Send Payment Link FlowCreate balance due bookings for phone and group sales and let customers pay later using a secure payment link.
- POS Offline CapabilitiesPOS terminals running the Ventrata Terminal app allow you to continue operating even when your internet connection is unstable or unavailable.
- How to Make a New Booking Using the KioskThe New Booking flow allows you to make one or multiple orders at once and tailor them to your customers needs.
- Disable Upgrades in Kiosk ModeUpgrades are typically products offered to customers instead of their original selection to push sales of other products.
- How to Recover Unfinished OrdersWhen orders or transactions made using the Ventrata terminal app are left unfinished, follow this process to recover or restore orders.
- How to Anchor Keyboard to ScreenLearn how to fix a floating keyboard issue
- How to Proceed When Ticket Printing Fails After Recovering an Order