This guide describes the steps after you have recovered and finished an unfinished order following an app freeze or unexpected shutdown.
Problem
After reopening the app and completing the order from the Recovered Orders page, the system proceeds to ticket delivery. If ticket printing fails at this stage (for example, because the printer runs out of paper), the terminal displays two options:
Scan Evidence & Retry
Change Delivery Method
Printer Error
Reason
You may see this screen if all of the following apply:
The app froze or shut down during checkout
You reopened the app and finished the order from Recovered Orders page
The order was successfully completed
Ticket printing failed (for example, the printer ran out of paper)
Solution 1: Scan Evidence & Retry
Use this option if printing was interrupted part-way through, such as when some tickets printed successfully before the printer ran out of paper.
Resolve the printer issue (for example, refill paper).
Tap the Scan Evidence & Retry button.
Capture the required evidence using the terminal camera (for example, partially printed tickets).
Retry printing the remaining tickets.
Solution 2: Change Delivery Method
Choose this option if printing is not available or if you prefer to deliver tickets digitally.
Tap the Change Delivery Method button.
Select one of the available delivery methods.
Select Delivery Method
📗 TIP
Available delivery methods depend on the Delivery Methods configuration in the Location settings.
Complete ticket delivery using the selected method.
Confirm that the customer has access to their tickets.