Default Columns
Error - the error description
Shift Seller - the seller logged in on the device on which the print error occurred
Shift Location - the location of the device
Product - the product during the sale of which the print error occurred
Creation Date - the date of the print error
Creation Time - the time of the print error
Additional columns include:
Shift ID - alphanumeric ID of the shift
Terminal - the name of the terminal device
Reason - the reason of the print error, if provided by the seller
Notes - notes on the print error, if add by the seller
Has Evidence - indicates whether any evidence (scanned voucher or ticket) was uploaded by the seller
ID - alphanumeric ID of the print error
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Columns can be easily filtered by pressing the arrow next to the column title.
The most common errors are:
App Crashed or Restarted by User
Out of paper
Printer voltage is too low
But there can also be some more specific ones.
Actions
The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.
Search bar - filter the bookings table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches> Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches
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To learn more about saved searches, read our article Working with Saved Searches.
Reset All Filters - appears when a filter was used; press to reset filters to their default states
Bulk Actions - select one or multiple bookings and press to apply an action on your selection; options include
Bulk Action | Description |
Download Evidence | download a zip file of evidence, if evidence was submitted to the selected print errors |
Show Columns - press to add new columns, or remove existing ones from your current view
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The list of columns which can be added is listed at the end of this article, under Generate Report.
Export - export the bookings table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the booking table
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To learn more about reports, read our article Working with Charts and Reports.
Report function | Description |
Total | sum of values |
Minimum | the lowest value |
Maximum | the highest value |
Average | the sum of values included in the report divided by their count |
Count | number of the selected parameter |