This is especially useful for operators working in environments with limited connectivity, such as:
transport providers running tours between cities and remote attractions
on-site staff at rural or high-traffic locations
mobile teams scanning tickets at entry points or along routes
When your device goes offline, an '
Offline' label appears in the terminal app to indicate the current connectivity status.
Offline mode is designed to maintain operations, but some features require an internet connection — particularly those that depend on live availability, pricing or validation.
Offline Mode
Overview of Offline Capabilities and Limitations
📒 NOTE
While the table below provides a general understanding offline capabilities and limitations, we recommend discussing your specific use case with your dedicated Customer Success Representative.
Category | Core Offline Capabilities | Offline Limitations |
Ticket Sales & Bookings (incl. Quick Sale) | Create bookings with a selected date; Complete sales using free sale (override availability); Process retail purchases; Adjust pricing | Cannot sell products requiring live availability or dynamic pricing; Cannot reschedule, cancel, or refund bookings; No access to live or updated booking data |
Scanning & Redemption | Scan tickets; Redeem tickets and barcodes; Track scan status (pending vs synced) | Cannot edit customer details; view full booking details; partially redeem bookings or tickets; approve challenges; collect balance; add labels |
Quick Scan & Sync | Continue scanning without connection for previously synced tickets; Actions are stored locally and synced when reconnected; Scan limits are respected offline | Cannot scan tickets that are not yet synced to the device; May require internet to validate newly created or unknown tickets; No real-time validation beyond stored data |
Waivers & Forms | Complete standard waivers; Capture responses to questions and challenges | Image-based waivers not supported |
Gift Cards | Sell standard gift cards | Cannot sell gift cards with promotions or redemption limits |
Packages & Inclusions | Redeem package inclusions (if correctly configured for offline use, see above) | Cannot sell packages |
Memberships | — | Cannot sell memberships |
Retail & Tabs | Create tabs; Complete retail transactions | Cannot view or manage open tabs |
Pickup & Dropoff Options | Select pickup/dropoff when required | Cannot complete bookings if pickup/dropoff requires availability lookup ('Pickup Available / Dropoff Available' enabled on tour or option) or custom selection |
Delivery Method | Create bookings with Email or SMS delivery — sent after reconnection | Cannot complete bookings with QR code delivery |
Payment Method | Accept cash payments; Accept payments via external/standalone terminals | Cannot process integrated (online) card payments; No real-time payment authorisation |
Operations & System Access | — | Requires internet to start shift; load dashboard; access manifests (unless preloaded); access chat support; send or receive messages; apply or sync changes made in the dashboard |
Product Settings That Require Internet Connection
These product settings impact offline bookings:
Availability section
Always Online - product cannot be scanned or looked up offline
Fixed Capacity - cannot be booked offline without using Freesale (Override Availability toggle)
Open-dated ('Date Required' disabled) - cannot be redeemed offline if a date must be selected
Product Detail
📗 TIP
Learn more about the product detail.
Tours
May appear as 'Open' without capacity details
📗 TIP
Learn more about tours.
Features That Require Internet Connection
Getting Started
Loading the POS dashboard
Applying new settings or updates
Availability & Pricing
Checking availability
Selling capacity-based products (without override)
Dynamic pricing or API-based fares
Promotions with redemption limits or restricted codes
Managing Bookings
Selecting tickets with live availability
Rescheduling bookings
Re-sending tickets
Communication
Overrides & Important Notes
Free Sale (Override Availability toggle)
Check the 'Allow Freesale' box when selling products that normally require availability (for example, fixed capacity). Freesale allows bookings to be completed without checking availability and is required for selling fixed capacity or always online products offline.
It must be enabled:
Allows bookings to be completed without checking availability
Required for selling fixed capacity products offline
📗 TIP
Enable this setting in advance if you expect connectivity issues.
Automatic Sync
When the device reconnects, all offline actions (sales, scans, redemptions) are:
stored locally while offline
automatically synced once connection is restored
You can also manually initiate sync by navigating to the 
Settings page and pressing the sync 
icon in the top right corner.
Sync
📗 TIP
When possible, reconnect regularly to avoid large backlogs and ensure data consistency.