Operation to Seller
Contact your seller in the field by composing messages in the dashboard. Once a message is created, it is disseminated to the targeted sellers or locations.
Create a New Message
In the Ventrata dashboard, go to Ticket Terminals > Messages.
Ticket Terminals - Messages
Select the correct destination.
Destination
Press the + New Message button.
New Message
Select the date when the message will be sent.
Message Date
Select a message template.
Message Template
Upload an attachment.
Attachment
If you did not choose a template, enter the body text of the message.
Message Body
Select whether the message is sent to
Target Audience
Press the Create Message button. This sends the message to the selected target.
Create Message
Create a New Template
Develop templates for recurring messages. When creating a new message, simply choose the appropriate template.
In the Ventrata dashboard, go to Ticket Terminals > Messages.
Ticket Terminals - Messages
Select the correct destination.
Destination
Press the Templates button.
Templates
Press the Add Template button.
Add Template
Enter the template name.
Name
Select a category or start typing and press Enter to create a new category.
Category
Enter the body text of the template.
Message Body
Press the Create Template button to save the template. No message is sent at this point.
Create Message Template
Message Received
A message from the operation appears as a yellow banner on any of the terminal pages and a number on the Inbox tab indicates the new message. All the messages are housed under the Inbox tab.
Incoming Message
Seller to Operation
Sellers can send messages to the operation using the Ventrata terminal app.
In the Ventrata terminal app, go to the Inbox tab (triangle with an exclamation mark).
Press the + sign to compose a new message.
Type your message.
Press the arrow to send the message.
Outgoing Message
The message appears on the Ticket Terminals > Messages page of the Ventrata dashboard.
Messages