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Ventrata Terminal App Overview

This augmented terminal device becomes an all-in-one solution, which can effectively complement your operation.

Lucia Burin Sestakova avatar
Written by Lucia Burin Sestakova
Updated over 3 months ago

Navigation

The app can be navigated through the bottom nav bar, which consists of the following tabs:

Navigation Bar

πŸ“’ NOTE

Depending on your configuration, not all of the above tabs will be present in your app.


Dashboard

You can see a detailed breakdown of your sales by payment method (Card, Cash, Voucher). If targets have been set by the operator, you will see them here.
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Dashboard


Sales

Use this tab to sell tickets or make bookings. The top of the page is populated by information about the operator:

  • what currency is being used,

  • which seller is logged in,

  • which location it is being used in.

Sales


To change either setting, tap the respective label and select a different currency/location/seller from the list.
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Select Currency


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The bottom half of the page is used to make bookings and ticket sales. The following types of sales are supported:


Scan

Collect tickets from customers by scanning a ticket barcode or typing the booking reference code manually using the app keyboard.
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Scan

πŸ“— TIP

Learn more about the Scan functionality here.


Counters

With attractions that use turnstiles or similar means of validation, counters is a useful tool to keep track of entries and exits where there are capacity restrictions.
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Counters

πŸ“— TIP

Learn more about Counters here.


Manifests

If a user is set up as a driver, this tab lists their bookings for any day within the next year. Using the Today, Tomorrow or Other day tabs the driver can access their bookings for the given day.
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Manifests

πŸ“— TIP

Learn more about Manifests here.


Customer Support

Tap the question mark icon to bring up a chat window that allows you to reach out to our customer support specialists. Just type your message and the first available member of our team will respond to your query.
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Customer Support

Inbox

This tab is used for internal communication between the terminal user and dashboard admin. You can find all the messages that have been exchanged between the two parties.
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New messages can be created using the green plus icon in the bottom right corner of the screen.
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Inbox


New incoming messages are shown in an orange band at the top of the screen and a number on the inbox icon on the navigation bar.
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New Incoming Message

πŸ“— TIP

Learn more about Messages here.



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Settings

You can perform administrative tasks relating to your account and orders. This is also where you can locate device and supplier information as well as report any problems with the device or the app.
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End Shift

Press the End Shift button at the end of your shift to upload logs the device has gathered during your shift and allow your account to reconcile.
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End Shift

Log Out

Press the Log Out button to secure your device. A Pin or NFC tag is required to log back in.
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Log Out

Supplier

Name and location (if available) of the operator supplying the tour.
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Supplier

Orders

Lists all of the booking and orders you made during your shift. You can also cancel an order form here (depending on your dashboard settings, you may need the supervisor Pin to finish the cancellation).
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Orders

Device Info

This section displays the device name and ID.
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Device Info

Upload Logs

Manually upload the device logs. When you end your shift, the logs are uploaded automatically.
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Upload Logs

Report Error

Send a message to the app provider in case you encounter any errors. Describe the error as clearly as possible.
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Report Errors


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