🔐 Required Role Permissions: Counters, Products, Locations
Ventrata offers a number of features for limiting availability within a tour or an attraction, be it with resources or tour times. For attractions that use turnstiles, or other means of constant validation, Ventrata has implemented counters.
Counters allow entry to your attraction with more flexibility using the capacity setting at your venue in two different ways:
With Entry Turnstiles (No Exit Turnstiles)
With Entry and Exit Turnstiles
Create a Counter
In the Ventrata dashboard, go to Products > Counters.
Select the correct destination in which the counter is located .
Press the + New Counter button.
Enter a name for the counter.
📗 TIPNormally, you only need to associate a single counter with your destination, therefore you can name it after the destination or your attraction.
In the 'PAX Limit' field, enter the maximum number of people your venue can host at a time or keep blank for unlimited PAX.
📗 TIP
The 'PAX Count' field shows the number of scanned entries or how many visitors are currently at the attraction. The counter starts at 0 and it increments as tickets are scanned for entry.
Disable the 'Auto Expire' checkbox if your attraction is equipped with exit turnstiles to prevent the automatic decrease of visitors after the entry duration period has elapsed.
📒 NOTE
Enable 'Auto Expire' when an attraction does not have exit turnstiles and needs a reliable method to reset the counters.
If 'Auto Expire' is enabled, enter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan.
📒 NOTE
If a 'Counter Duration' is set on the product detail, see Add Counter to Product, this value takes over the 'Entry Duration' set on the counter.
Press the Create Counter button.
Add Counter to Product
📗 TIP
You can assign the same counter to multiple products.
In your Ventrata dashboard, go to Product > Products.
Select the product with which the counter is associated.
Press the pen and paper icon to edit the product detail.
Scroll down the form or simply search for 'counter' and select the 'Scans Counter' from the list of counters.
Enter the 'Counter Entry Duration' in minutes, hours or days.
Press the Update Product button.
📗 TIP
Scanning tickets with handheld devices is described in more detail in our Scan article.
Enable Entry Counter
In your Ventrata dashboard, go to Ticket Terminals > Locations.
Make sure the correct destination is selected.
Select an existing location or create a new location for your entry counter.
📗 TIP
If you need guidance on how to create a location, read our article on Locations.
📗 TIPIt is good practice to name the location after its purpose, such as 'Entry Turnstile'.
Scroll down the form and set the following:
Scan Action = Entry
Scan Counter = select counter, see Create a Counter
Scan Counter Action = Entry
Press the Update Location button.
Enable Exit Counter
📒 NOTE
These steps pertain only to attractions which are equipped with exit turnstiles. If your attraction does not have exit turnstiles, please skip this guide.
In your Ventrata dashboard, go to Ticket Terminals > Locations.
Make sure the correct destination is selected.
Select an existing location or create a new location.
📗 TIP
If you need guidance on how to create a location, read our article on Locations.
📗 TIP
It is good practice to name the location after its purpose, such as 'Exit Turnstile'.
Scroll down the form and set the following:
Scan Action = Exit
Scan Counter = select counter, see Create a Counter
Scan Counter Action = Exit
Press the Update Location button.
