🔐 Required Role Permissions: Challenges, Locations
🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports
Challenges alert tour staff to check or verify specific conditions before allowing ticket redemption.
✅ Use Cases:
Check visitor ID for student discounts, age-limited attractions
Coupons for special discounts or partnerships
Create Challenge
In the Ventrata dashboard, go to Products > Challenges.
Products > Challenges
Press the + New Challenge button.
New Challenge
Enter a name, which will be displayed on the dialog window in the Ventrata terminal app.
Name
Check the 'Match Tags' box to display the challenge only on bookings that include products, destinations or promotions with the same tag.
Tags
Type a message that will describe the purpose of the challenge.
Message
Select whether the challenge applies to an entire booking or each ticket in a booking.
Challenge on Bookings / Tickets
Blacklist destinations, products and / or promotions which will not contain the challenge.
Blacklist Destinations / Products / Promotions
📗 TIP
Alternatively, uncheck the 'Whitelist Destinations / Products / Promotions' boxes and list only items that will contain in the challenge.
Press the Create Challenge button.
Create Challenge
Allow Challenges at the Location
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Choose the location where the challenge will be employed, or create a new one.
In the Allowed Next Actions section of the location form, check the 'Approve Challenge' box.
Location - Approve Challenge
Press the Update Location button to save your changes.
Update Location