🔐 Required Role Permissions: Challenges, Locations
🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports
Challenges alert tour staff to check or verify specific conditions before allowing ticket redemption.
✅ Use Cases:
Check visitor ID for student discounts or age-limited attractions
Confirm eligibility for promotional coupons or partnership deals
Create Challenge
In the Ventrata dashboard, go to Products > Challenges.
Products > Challenges
Press the + New Challenge button.
New Challenge
Enter a name for the challenge. This name will be displayed on the dialog window in the Ventrata terminal app.
Name
(Optional) Check the 'Match Tags' box if the challenge should only apply when tags match on a specific level:
Ticket - the tag must match the ticket tier
Booking - the tag must match the product
Match Tags
📒 NOTE
Matching tags ensures the challenge appears only when specific criteria are met.
In the 'Message' field, enter a a short description explaining the purpose of the challenge (for example, 'Check student ID').
Message
Select whether the challenge should apply to the entire booking or each individual ticket.
Challenge on Bookings / Tickets
Optionally, blacklist any destinations, products or promotions that should not trigger the challenge.
Blacklist Destinations / Products / Promotions
📗 TIP
Alternatively, uncheck the 'Whitelist Destinations / Products / Promotions' boxes and list only items that should trigger in the challenge.
Press the Create Challenge button.
Create Challenge
Allow Challenges at the Location
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Choose the location where the challenge will be employed, or create a new one.
In the Allowed Next Actions section of the location form, check the 'Approve Challenge' box.
Location - Approve Challenge
Press the Update Location button to save your changes.
Update Location
Location Settings
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Select the location where the challenge should be used (or create a new one).
Choose the appropriate receipt print setting for the challenge type:
One Group Ticket – for booking-level challenges
Ticket per Person – for ticket-level challenges
Default Per
Optionally, for scan-only terminals, in the Allowed Next Actions section, check the box for Approve Challenge.
Approve Challenge
Click Update Location to save your changes.
Update Location
Challenge Flows
Tickets Sales
The seller selects a product that includes a challenge.
Once the order is set up and the seller reaches the Redemption page, a dialog prompts the challenge (the booking must be selected for redemption).
The seller verifies the required information (for example, ID) and presses the Approve button.
The sale continues to the Delivery Method page.
Ticket Sales Challenge
Scan by Seller
If a booking was not redeemed at the time of sale and remains in the Confirmed state, the seller can scan the ticket later to redeem it. The challenge dialog will still appear if applicable.
📒 NOTE
Ensure that receipt printing matches the level of the challenge:
Ticket-level challenges = Ticket per Person
Booking-level challenges = One Group Ticket
See Location Settings for guidance.
Scanned Booking Challenge
Scanned Ticket Challenge