🔐 Required Role Permissions: Products, Locations, Create Order, Edit Order, Edit Adjustments

Price adjustments are changes to the price of a product to match the prices on the market, or because a custom price may be needed for a specific type of booking.

Enable Adjustments

Product

To be able to adjust the price for a product, the feature must be enabled on that product.

Go to Products > Products.

Products - Products
Select an existing product.
Press the pen and paper icon to access the product detail.

Edit Product
Scroll down or simply search for 'Allow Adjustments'.
Check the 'Allow Adjustments' checkbox to enable price adjustments.

Allow Adjustments
Press the Update Product button.

Update Product

Repeat for every product where price adjustment is desirable.

Location

Price adjustments can be done through the terminal app. Make sure to enable adjustments in the location settings as well.

In the Ventrata dashboard, go to Ticket Terminals > Locations.

Ticket Terminals - Locations
Select the location where you wish to enable adjustments.
Check the 'Allow Adjustments' box.

Allow Adjustments
Press the Update Locations button.

Update Location

Use Adjustments

Backoffice

Learn how to adjust prices in the Backoffice.

Adjust Price on a New Booking

In the Ventrata dashboard, press the + New Order button.

New Order - Booking
Select your product, number of tickets and tour date and time.
Press the ADD PRICE ADJUSTMENT button below the product.

Add Price Adjustment
Enter the adjustment amount.
Select whether the amount should be applied to the entire booking, each ticket or it is a percentage value applied to the booking.

Price Adjustment

📒 NOTE
When selecting the 'per ticket' option, do not adjust the quantity as it will multiply the amount by the number entered in the 'Qty' field. When you select the 'per ticket' option, the system will automatically apply the new price separately for each ticket in the booking.
Press the Checkout button to finish the new booking flow or press the Add to Card and Reload button to continue adding products.

Add to Cart and Reload & Checkout
The adjustment is listed in the order details.

Booking Level - Adjustment

Adjust Price on an Existing Booking

In the Ventrata dashboard, go to Bookings > Bookings.

Bookings - Bookings
Select an existing booking.
Go to the order management section of the booking detail.
Press the Make Changes button.

Booking Level - Make Changes
Enter the adjustment amount.
Select whether the amount should be applied to the entire booking, each ticket or it is a percentage value applied to the booking.

Price Adjustment

📒 NOTE
When selecting the 'per ticket' option, do not adjust the quantity as it will multiply the amount by the number entered in the 'Qty' field. When you select the 'per ticket' option, the system will automatically apply the new price separately for each ticket in the booking.
Press the Update Booking button.

Update Booking
The adjustment is listed in the order details.

Booking Level - Adjustment

Terminal

Learn how to adjust prices on a new booking using the Terminal app.

Navigate to the Sales tab.
Sales
Make a new booking (direct or indirect).
Select the product category.

Select Category
Select a product.
Select Product
Fill in the booking form for the product.
Product Form
At the bottom of the booking form, press the icon next to Adjustments.
Adjustments
Depending on your use case, select either the Discount or Increase tab.
Press the 'Amount' field to enter the adjustment value.
Select or enter a custom adjustment:
- Presets - select a percentage from the list; the adjustment amount is calculated from the booking total and displayed next to the preset value
  Presets
- Custom % - enter a custom percentage; the adjustment amount is calculated from the booking total and displayed in parentheses ( )
  Custom %
- Custom [currency] - enter a custom amount in the booking currency
  Custom Amount
When ready, press the Apply button.
(Optional) Enter a reason for the adjustment.
Adjustment
Then, press the Save button.
Adjustments are displayed at the bottom of the booking form.
Adjustments
📗 TIP
You can remove adjustments by pressing the delete icon on the adjustment line.
Finally, press the Add button to create the booking, then continue as usual to complete the order.