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How to Use Adjustments

Price adjustments are changes to the price of a product to match the prices on the market, or because a custom price may be needed.

Updated over 2 weeks ago

πŸ” Required Role Permissions: Products, Locations, Create Order, Edit Order, Edit Adjustments

Price adjustments are changes to the price of a product to match the prices on the market, or because a custom price may be needed for a specific type of booking.
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Enable Adjustments

Product

To be able to adjust the price for a product, the feature must be enabled on that product.

  1. Go to Products > Products.
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    Products - Products

    Products - Products

  2. Select an existing product.

  3. Press the pen and paper icon to access the product detail.
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    Edit Product Detail

    Edit Product

  4. Scroll down or simply search for 'Allow Adjustments'.

  5. Check the 'Allow Adjustments' checkbox to enable price adjustments.
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    Allow Adjustment

    Allow Adjustments

  6. Press the Update Product button.
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    Update Product

    Update Product​

Repeat for every product where price adjustment is desirable.

Location

Price adjustments can be done through the terminal app. Make sure to enable adjustments in the location settings as well.

  1. In the Ventrata dashboard, go to Ticket Terminals > Locations.

    Ticket Terminals - Locations

  2. Select the location where you wish to enable adjustments.

  3. Check the 'Allow Adjustments' box.

    Allow Adjustments

  4. Press the Update Locations button.


    ​Update Location​


Adjust Price on a New Booking

This example is made using the backoffice but the steps can be reproduced across all channels.

  1. In the Ventrata dashboard, press the + New Order button.
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    New Booking

    New Order - Booking
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  2. Select your product, number of tickets and tour date and time.

  3. Press the ADD PRICE ADJUSTMENT button below the product.
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    Backoffice - Adjustments

    Add Price Adjustment

  4. Enter the adjustment amount.

  5. Select whether the amount should be applied to the entire booking, each ticket or it is a percentage value applied to the booking.

    Adjustments

    Price Adjustment


    πŸ“’ NOTE

    When selecting the 'per ticket' option, do not adjust the quantity as it will multiply the amount by the number entered in the 'Qty' field. When you select the 'per ticket' option, the system will automatically apply the new price separately for each ticket in the booking.
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  6. Press the Checkout button to finish the new booking flow or press the Add to Card and Reload button to continue adding products.
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    Add to Cart and Reload & Checkout

    Add to Cart and Reload & Checkout

  7. The adjustment is listed in the order details.
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    Order Details

    Booking Level - Adjustment



Adjust Price on an Existing Booking

  1. In the Ventrata dashboard, go to Bookings > Bookings.
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    Bookings - Bookings

    Bookings - Bookings
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  2. Select an existing booking.

  3. Go to the order management section of the booking detail.

  4. Press the Make Changes button.
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    Make Changes

    Booking Level - Make Changes

  5. Enter the adjustment amount.

  6. Select whether the amount should be applied to the entire booking, each ticket or it is a percentage value applied to the booking.

    Adjustments

    Price Adjustment


    πŸ“’ NOTE

    When selecting the 'per ticket' option, do not adjust the quantity as it will multiply the amount by the number entered in the 'Qty' field. When you select the 'per ticket' option, the system will automatically apply the new price separately for each ticket in the booking.
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  7. Press the Update Booking button.
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    Update Booking

    Update Booking

  8. The adjustment is listed in the order details.
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    Order Details

    Booking Level - Adjustment
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